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The Highline Group

(337 reviews)
Visit The Highline Group
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(978) 427-6601 (978) 427-6601

Reviews

(337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Highline Group from DealerRater.

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Great service

I just went in to look at their selection to see price wise what I wanted to spend. I ended up buying a dodge dart practically brand new. Jim and oberto were excellent help and I wasn't pressured into buying something which is a plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Excellent Service

Received the Best service from everyone here !!! They handled Everything including Title transfer. Registration Inspection full check over entire car and even changed the plates for me. Kept me in Price Range and couldn't have asked for. !!!! Thank you for Everything Jim Bouras 👍 You are Awesome 😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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2nd time and would do it again

I love the personal and upbeat people at highline. I always feel I am being treated fair. They truly go the extra mile in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing staff. Great cars

I worked with James at the dealership. I found a BMW I really wanted. I sent in the standard form online. James contacted very prompt and professionally through text. After a few minor text negotiations we came to a price agreement. I picked up the car a few days later and could not be happier. James and the owner thanked me and I was on my way. Again A+++++ dealer Cheers Chris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing Dealership and Fantastic Employees!

I've been searching for a car to buy the past month and came across the High-Line Group and decided to pay them a visit. From the very moment I stepped out on their lot, I was greeted and treated better than any other dealership I'd had the experience of going to. The people working here really seemed interested in giving me the best deal possible while providing me with a car that met all of my needs and wants. I ended up buying a Toyota Camry and they went above and beyond in providing me with an experience that required little effort/work on my end. They really did all the work and all I had to do was sign on the dotted line and the next day I was ready to drive. Clean interior, oil changed, car inspected, new sticker, all documents in hand. They took all the anxiety and worry out of buying a car. I was very much blown away by how attentive and concerned they were with meeting my requirements. James did a fantastic job! He really worked with me in addressing the very minor issues I had. I picked up my car and it looked like new. I absolutely recommend The High-Line Group. They pay a great deal of attention towards maintaining the quality of all of their cars from what I had seen. I would recommend them again in a heartbeat. If you're looking to buy a car I would recommend stopping by or taking a look at their inventory online. They most likely will be the first and last place you need to look to buy a car. Thank you once again, from a very satisfied and happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Not sure what they are asking here

I was very happy with the dealership and the sales man. I was buying a 5k car from a very high end dealership. They treated me like I was buying a 50k car. Only negative because they are a busy dealership there were people waiting to be assisted, they do not have s seating area and a receptionist there to greet you and keep you updated in the wait time would have been great

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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the worst dealer

very very poor faculties. will never recommend friends to come. always tries to sell other things

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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2010 mercury milan

The manager John Fotopopolus e-mailed me to set up a test drive. I replied with questions about the vehicle including an open recall with no remedy. No reply after day. Obviously no interested in any buyer who is an informed consumer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Tremendous experience

Great job by everyone I dealt with. From ownership to sales to finance people to techs. Traded in got an excellent value for my vehicle. The car I went to look at and ended up purchasing was even nicer than stated in the ad. Low pressure courteous and professional all the way around. Will recommend to friends and buy there again....5 stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience, and Team from Sales to Service!

I called on a Sunday and John answered, listened and understood my needs quickly. That week he had everything set up for me and fit my busy schedule. The entire team was very helpful (still are), caring and responsive. The process was made very simple and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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