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The Highline Group

(339 reviews)
Visit The Highline Group
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(978) 427-6601 (978) 427-6601

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Highline Group from DealerRater.

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This guy is super cool , great salesman and I appreciate...

This guy is super cool , great salesman and I appreciate the service he was putting on . Great place to buy a car, ease no complications.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying Made Easy

Buying a car from Mo was great. I do not like buying cars. I do not like the standard buying script. Thankfully, Mo talked me through the process. Showed me a coupe of vehicles and never pressured me to buy. With his assistance, I was able to make the buying decision that was best for me. In my experience, the prices were more than fair. The team was awesome and they continue to work with you after the sale closes. If you have researched your desired vehicle. Know the prices and what is available. Go see Mo. He probably has the car for you at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Probably don’t buy here

Bought a 2017 mustang GT on February 11th 2020 had lots of issues with High-Line treating me badly and being reluctant to repair safety issues on the car it was a fight the whole way and had to get the attorney general involved. 0/10 would not recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David. On behalf of the dealership, I apologize. The manager you mentioned is not with us anymore. At the end of the day, we did rectify the issue. If you would like to speak further you may call 978-970-2166 and ask for James Bouras. General Sales Manager.

The new Westwood location is lovely! Great service....

The new Westwood location is lovely! Great service. Buying a car is always stressful, but this team takes the worry out of the buy.I would recommend them to anyone buying a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bought a beautiful 2013 Audi, and Mo and the other...

Bought a beautiful 2013 Audi, and Mo and the other gentlemen were fantastic; helpful and ready to overcome any issues. Would definitely reccomend dealing with these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Giving a big shout out to Mo and John at HighLine for the...

Giving a big shout out to Mo and John at HighLine for the great service when I purchased my Cadillac ELR. They were very helpful and straight with me about the condition of the car. Top Notch. I purchased from out of state so a lot of trust with those guys on delivering my car at a fair price. Well Done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone i dealt with from HighLine was great i purchased...

Everyone i dealt with from HighLine was great i purchased a 2017 Mitsubishi Outlander , I will be looking to purchase another car soon and will definitely come back here when im ready for my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a pleasure to deal with this dealership. We could...

It was a pleasure to deal with this dealership. We could not be happier with our vehicle and the time that the dealership put into making sure everything was just right. We had a slight problem with a running board not functioning and they immediately took care of it and fixed it for us, at no charge! Would definitely recommend this place!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The manager hung-up on me. I needed a car the same day...

The manager hung-up on me. I needed a car the same day for my daughter, who has an autistic son. Didn't matter to them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

I purchase a 2014 Range Rover Sport from The Highline...

I purchase a 2014 Range Rover Sport from The Highline Group. I live in UpState Ny and purchase the car over the phone and had the car delivered. The transaction was quick and Mosaab was very responsive when i had questions. The rover is great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.