Athens BMW

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
84 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 11, 2020

    DO NOT GO TO THIS PLACE!!! We took our BMW to find out if they could diagnose a problem we were having with our BMW. After about a week, we never heard... from anyone about any updates. So, my husband called and was told that we needed a transmission that would cost about $9000. Then was told he only owed $180 for the diagnostic check that was done. Well the very next day it was a different story when my husband called to advise them, he was sending someone to pick up car and wanted to pay invoice. They came back and told him that he owed $1200. Now tell me how two of the same employees that work at the same place give us two different amounts. One for $180 then the other one for $1200!!! REALLY!!! We called the General Manger Jeff Socha to see if we could get some answers. We called several times and left messages and was told that he would return our call. Well He NEVER did! Not a word!!! Never AGAIN will ever step foot back into this place or recommend at ALL!!! Very poor management, customer care and Overall SERVICE!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 24, 2019

    This dealer places advertising on various internet sites that are misleading and used only to get you to their dealership. I was in the market for a Lexus... LX and they have one listed for a good price. I called to make sure it was available but I didn’t get a response. I was near Athens and decided to go there anyway. I was greeted by a polite salesman but when I told him the car I wanted, he said there were recall issues and that they could not sell it. He went on to say that they had known about the recall issue for weeks but decided to advertise it anyway. He tried to show me something else, but as you might imagine, I was not in the mood to look at any of their other cars. He said they would take the advertisement off their ads and his manager would call me. That was a week ago. The ads for this car are still up and I have yet to receive a call. Do not trust this dealer.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • November 23, 2017

    Just purchased a BMW x5. Joe Coleman was our salesperson and was excellent. No hard sell. Listened to what we wanted and had several vehicles for us... to look at. Excellent price on the car and very fair trade in for our GMC. Highly recommend;

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 3, 2018

    As always, I was dealing with a smile and positive attitude !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 21, 2018

    Awesome experience!! Terry Hozier took great care of me and made this process ultra convenient and fast which is what i was looking for!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2017

    Ryan and David the Service manager were very nice and personable. The work was an unusual request ( headlight washer leaking ) and was performed exceptionally... well. Price was less than expected, value was what I always get at Athens BMW (David is great). Best place to get BMW service in Athens or Atlanta. Thank you, Sincerely, Marshall

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 29, 2017

    Darryl was very helpful. We would recommend him to friends in the future!!! Very nice gentleman!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 28, 2017

    Services are always timely. If there is a delay, an explanation is provided. Personnel are always courteous and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 16, 2017

    Your valet service will earn you a lot of repeat business. Why put up with the long lines and long waits at our local dealer?

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 15, 2017

    Ive owned my 2002 BMW 325i since 2004. It has provided me joy driving it, and Ive received many compliments from friends and family, and other admirers!... My BMW has met my expectations of safety over the past years as well. For all of my major repairs, Ive trusted BMW for service, which has been exceptional. Thanks to all of the BMW staff at Athens BMW. Martha richards

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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