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Phil Hughes Honda

(606 reviews)

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Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Hughes Honda from DealerRater.

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Shad is amazing, got what I wanted for a great price.

Shad is amazing, got what I wanted for a great price. This is our 4th Honda from Phil Hughes!!!

Shad is amazing, got what I wanted for a great price.

Shad is amazing, got what I wanted for a great price. This is our 4th Honda from Phil Hughes!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that our team could assist you again. Thank you for your continued trust in Phil Hughes Honda.

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I think the communication between the salesman and the

I think the communication between the salesman and the customer could be streamlined, but they helped in anyway they could.

I think the communication between the salesman and the

I think the communication between the salesman and the customer could be streamlined, but they helped in anyway they could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. It's great to hear that our team was helpful, and we'll continue working on improving communication.

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Thank you for your help finding a car for my needs.

Thank you for your help finding a car for my needs. Manuel and James were very helpful and are appreciated. Thank you again.

Thank you for your help finding a car for my needs.

Thank you for your help finding a car for my needs. Manuel and James were very helpful and are appreciated. Thank you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that our team was able to assist you in finding a car that suits your needs. Thank you for sharing your experience with Phil Hughes Honda.

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Service was excellent both Isaiah and Rebekah were very

Service was excellent both Isaiah and Rebekah were very helpful and service was done in less than expected

Service was excellent both Isaiah and Rebekah were very

Service was excellent both Isaiah and Rebekah were very helpful and service was done in less than expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know our team was helpful and efficient during your visit. Thank you for choosing Phil Hughes Honda.

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I have a 2025 Honda CRV with approximately 7,600 miles on

I have a 2025 Honda CRV with approximately 7,600 miles on it. I took it for service last Saturday, June 14th for oil change, tire rotation and my existing issue with my backup camera. When in reverse, my backup camera will be most of the time black screen ( the camera would oftentimes fail to activate ). This is the second time that I took my vehicle to this dealership for same issue about 6 months ago. Now it’s getting worse, from colored screen to black and white to most of the time black screen. My service advisor said Honda is aware and there’s currently no recall for this issue. I told him that this is a safety issue with faulty backup camera when it’s not functioning as it supposed to. Diagnostics performed to check faulty backup camera: BATTERY RESET PROCEDURE FOR TEN MINUTES. Total wait time at the dealership for oil change, tire rotation and backup camera diagnostics 1 hour and 57 minutes. Usually, the dealership will bombard me with calls/tx/email to give them a review. It’s been a week since my service and I didn’t get any this time. Bottom line, backup camera is not a rocket science. I bought my car brand new with an obvious SAFETY backup camera defect. I still have warranty on it and deserve to have it fixed!

I have a 2025 Honda CRV with approximately 7,600 miles on

I have a 2025 Honda CRV with approximately 7,600 miles on it. I took it for service last Saturday, June 14th for oil change, tire rotation and my existing issue with my backup camera. When in reverse, my backup camera will be most of the time black screen ( the camera would oftentimes fail to activate ). This is the second time that I took my vehicle to this dealership for same issue about 6 months ago. Now it’s getting worse, from colored screen to black and white to most of the time black screen. My service advisor said Honda is aware and there’s currently no recall for this issue. I told him that this is a safety issue with faulty backup camera when it’s not functioning as it supposed to. Diagnostics performed to check faulty backup camera: BATTERY RESET PROCEDURE FOR TEN MINUTES. Total wait time at the dealership for oil change, tire rotation and backup camera diagnostics 1 hour and 57 minutes. Usually, the dealership will bombard me with calls/tx/email to give them a review. It’s been a week since my service and I didn’t get any this time. Bottom line, backup camera is not a rocket science. I bought my car brand new with an obvious SAFETY backup camera defect. I still have warranty on it and deserve to have it fixed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us, and I would appreciate the opportunity to discuss your recent experience with our Service Department regarding the wait time you encountered for your oil change, tire rotation, and the diagnostics for your backup camera, as well as the ongoing matters with the backup camera. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Bret Marvin Service Manager bret.marvin@philhugheshonda.com 

Consumer response

Hello Bret, my email address should be on your record. I have taken my vehicle for service about 3x now and I have been receiving multiple emails for promotion/offers from your dealership except for the review from recent visit which is very unusual. I even received personal phone call from you personally. But, I’m gonna give you my email anyway to give you a chance. Here it is, rechill05@yahoo.com. Please don’t forget to send me the review from American Honda as well.

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I recently purchased a vehicle from Phil Hughes Honda,

I recently purchased a vehicle from Phil Hughes Honda, and I cannot say enough good things about my experience—especially thanks to Peyton, our sales associate. From the moment I walked in, Peyton was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs, not just trying to make a sale. What really stood out was Peyton’s honesty and no-pressure approach. He took the time to listen to what I wanted, answered every question with patience and clarity, and went above and beyond to ensure I felt confident in my decision. He made the entire process smooth, efficient, and even enjoyable. If you're in the market for a new or used car, I highly recommend asking for Peyton at Phil Hughes Honda. He’s the kind of salesperson who earns your trust right away! Thanks again, Peyton, for making this such a great experience for me and my family.

I recently purchased a vehicle from Phil Hughes Honda,

I recently purchased a vehicle from Phil Hughes Honda, and I cannot say enough good things about my experience—especially thanks to Peyton, our sales associate. From the moment I walked in, Peyton was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs, not just trying to make a sale. What really stood out was Peyton’s honesty and no-pressure approach. He took the time to listen to what I wanted, answered every question with patience and clarity, and went above and beyond to ensure I felt confident in my decision. He made the entire process smooth, efficient, and even enjoyable. If you're in the market for a new or used car, I highly recommend asking for Peyton at Phil Hughes Honda. He’s the kind of salesperson who earns your trust right away! Thanks again, Peyton, for making this such a great experience for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience with us. We're glad our team made purchasing your vehicle smooth and enjoyable. We appreciate the recommendation, take care.

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I couldn't decide what model of car I wanted to buy but

I couldn't decide what model of car I wanted to buy but James was very patient with me. He gave me the opportunity to drive both cars and he went over what each car offered. After deciding, the actual purchasing process went smoothly.

I couldn't decide what model of car I wanted to buy but

I couldn't decide what model of car I wanted to buy but James was very patient with me. He gave me the opportunity to drive both cars and he went over what each car offered. After deciding, the actual purchasing process went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. Our team is always here to help with decisions and ensure a smooth process at Phil Hughes Honda. Take care!

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Chris Herrera, our sales associate, was very helpful in

Chris Herrera, our sales associate, was very helpful in finding us the Pilot we were looking for.

Chris Herrera, our sales associate, was very helpful in

Chris Herrera, our sales associate, was very helpful in finding us the Pilot we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The team did an amazing job for me.

The team did an amazing job for me. What they had to take care of was far from simple. My poor car had issues. Their solution was super impressive! I plan on returning for future repairs. These guys are the best!

The team did an amazing job for me.

The team did an amazing job for me. What they had to take care of was far from simple. My poor car had issues. Their solution was super impressive! I plan on returning for future repairs. These guys are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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My experience at Phil Hughes Honda was excellent.

My experience at Phil Hughes Honda was excellent. My sales associate, Junior, was knowledgeable and helpful throughout the whole process. I’d recommend to anybody! Plus, I love my new CR-V!

My experience at Phil Hughes Honda was excellent.

My experience at Phil Hughes Honda was excellent. My sales associate, Junior, was knowledgeable and helpful throughout the whole process. I’d recommend to anybody! Plus, I love my new CR-V!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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