I purchased a used truck from Oxendale and was very pleased with the no pressure approach. The salesperson was courteous and even let us test drive the... vehicle with our dogs in the back seat to make sure they'd be comfortable.
I would strongly reconsider taking your vehicle here. They are HIGHLY OVERCHARGING... people for simple services. Overcharging their customers into caving and buying a new vehicle at their dealership. They will only stay in business by taking advantage of the elderly talking them into paying high prices. Please do not support this type of business if you can help it!
Oxendale gets my vote. Third new vehicle and always a professional staff . Always have gone above and beyond to meet our Automotive needs. With our busy... schedule oxendale has picked up and delivered cars and documents which speaks volumes for their dedication to a customer who lives 75 miles away.
I was looking for just the right truck to pull my trailer and Ron showed my wife and I the truck that fit our needs exactly. Great job on the Financing... as they found a rate competitive with my Credit Union! I will be back for my next truck!
I had my Jeep Rubicon in the Sedona area for some 4 wheeling and torn the front shock bracket off the left front. I was desperate to have it fixed quick... to get back on the trails so I tried out the techs at Oxendale Jeep. Josh was a master welder who new his stuff and fixed it perfectly after fabricating a new bracket for me. He went on to strengthen the other side. This guy is a wizard! Then Billy came over and gave the jeep a complete walk around and found a loose sway bar link and two bolts that had been installed backward and gouging the rear shocks. This guy is better than any crew chief of a race team! I would rate these guys in the top ten of the whole US. Living in the Los Angeles area I may have to drive to Cottonwood AZ for all my service in the future. Oxendale Jeep is the best!
These guys don't walk you through the finance papers at all, in fact they have a last minute rush game that hastens you through the financial documents,... and you're so excited to get the car, and they're closing, and you trust these guys, (DON'T). If I'd known 'the facts', had I not been rushed, had I not trusted what I was getting into, had I made sure I made them review the document with me, as any ethical sales agent would do, I would not have struck this deal. I wish I'd paid the extra money, driven the extra 50 miles to Prescott, and bought a Toyota Sienna. I liked the idea of buying locally, and of being able to get service locally. But, "Because we're small town, we'll have to order parts." "Because we're small town, we don't have loaners." Right off the lot, the window locks don't work, and we have need for those, the daytime running lights don't work correctly, so now I'm looking at carving out time/money from my life to get the vehicle in for them to diagnose, time for the part to come, carving out time from my life to get a ride there to get the car back. My beef is: the vehicle itself, and the way it was sold to me. I was wanting the white one, Crash switched it to Granite, told me, "You want this one", but in terms of the trim package options, which were not explained in the least, this one is base. I might have very easily afforded a better package, but now I realize they just wanted to sell me That car, for whatever reason, perhaps they had a buyer for the white one I was first shown. The 2017 Pacifica is not a good purchase. I'd recommend Toyota, a nice American made vehicle, (yes, it's made in America, by Americans), as opposed to something made in Canada by Fiat, The most unreliable car made, according to the 2017 J D Power vehicle dependability rating. The Pacifica user controls are inferior, not at all intuitive like Toyota. "Cruise control" is not, on even a slight downward incline it doesn't wake up till it's 'at least' 7mph over what you set, and then you have to apply the brakes or the engine revs very high, not what one could call 'cruise control'. Maybe the hybrid Pacifica would have real cruise control, like the Toyota, but this is token cruise control. The lack of concealable storage is egregious; there is one small storage compartment, and the glove compartment. Concealable storage is important. There is a complete waste of space between the front seats; where other vehicles have consoles, storage, this one has what amounts to a side table. The entire space below the 'table' is open, whereas it could easily have been storage. Again, Crash didn't take the time to explain the options available to me, this one is lacking, maybe a more expensive package would have better storage. But It would still be an inferior auto to what I'm used to. These are things you don't get to know in a short test ride with a smarmy car salesman beside you. If I'd had a chance to drive this vehicle overnight, I would not have made this purchase. And, I just have to add, when Crash took me out for a test drive, I noticed it was on empty, he didn't have his company card with him, so I put $5 in the gas tank to test drive the thing; he never offered to pay me back for that, that should have been a sign. He's lucky he had me there, he may not have made it back. This is one sleazy outfit, and one inferior product, but boy do they have a fancy building.
Moved to the Valley and found Oxendales rep here to be well earned. Have bought many new and used cars over the years. Always treated great Service... dept is so great too. Recommend! My family in Phoenix comes here too
I was leaving for a long road trip the next day when my airbag light came on in my Jeep Wrangler. It was making the chime noise every few minutes! I frantically... called around looking for a dealership that could save the road trip be user there was no way I could handle the chime going off constantly for a weeks worth of driving across the country. Jessica in the service department was able to get the Jeep in the next morning and had he part in stock. The repair was the most efficient and exceptional service I have ever experienced in my life. They also shuttled me to and from my home in Sedona so I could keep being productive and not wait at the dealership! So awesome. Thank you
Purchased a new to me Durango. I was very impressed with the professionalism of the salesperson and the finance guy was great to deal with.
Purchased a new to me Durango. I was very impressed with the professionalism of the salesperson and the finance guy was great to deal with.