Michaels Autos

2.3 out of 5 2.3
Rectangle 48
Sales 9:00 AM - 8:00 PM

Michaels Autos Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

About Our Dealership

Dealer on Cars.com since June 2004

Michaels Autos has grown to become one of Central Florida's premier used car dealerships. All the vehicles at Michaels A

...

utos are CAREFULLY SELECTED, THOROUGHLY INSPECTED AND STYLISHLY PERFECTED. We offer a fine selection of late model cars, trucks and SUVs, with an emphasis on imports. Through our strong relationships with our lenders we offer Full Spectrum Financing to suite most any situation. Many of our vehicles come with an existing Factory Warranty and Extended Warranties are available. Have a trade in? No problem, we will make sure you get the most for it.Expect to be impressed with our selection and service at Michaels Autos.

"We Never Budge on Quality | Drive Good - Feel Good | Michaels Autos Used Car Dealership"

Reviews

2.3 out of 5 2.3
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 4, 2019

    I saw a Range Rover for sale in this showroom, after I called them and agreed with them on the price I flew all the way from Los Angeles to come and buy... the car. After meeting with them they changed the price we agreed upon. Another issue was about small dent on the car that Was never mentioned when I asked if there was any damage on the car. Also it didn’t appear clearly in the photos. They became rude and mean with me, however I decided to buy the car anyway. When I brought the check to them they told they don't have the title for the car and I will get it after 3 weeks, so basically they wanted me to pay them and they will keep the car and the money. They are scammers be careful and don't give your business to them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thamar we have been doing business for 24 years. This is a 2019 with no damage and a dent that is barely noticeable in person so that's why it's not v...isible in the photos. Our price is the best nationwide that's why you flew in all the way from the west coast. Further, Florida is an Electronic Title State, so if the title is not on hand that does not make us "scammers," rather we are abiding by the State DMV guidelines. Apparently your 1 star rating and slanderous description of our business is far from the truth! You need to know how business gets done in our state before making false accusations.

  • 1.0 out of 5
    March 14, 2018

    When I questioned him about the fees for the tag, he told me that " Maybe this car is out of your price range"... That is far from the truth, but maybe... he just didn't like me pointing out that fee was too high for a new tag for a corolla. Whatever. I recommend sticking with a reputable name brand dealership if you're going to pay 1000.00 in dealer fees anyway. At least at those places you know they actually recondition the car for that charge and try to sell you a car even if you don't want to finance. This place must make their money selling loans for high interest rates and dont want cash buyers apparently.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 8 found this review helpful. Did you?
    Dealer Response

    Jeremy, we aim to please and apologize for any inconveniences. We will use your feedback as a training opportunity. Our tag fees are a replica of the ...DMV charges, we just try to make it easy and process onsite for you. Our $799 dealer fee is similar to most dealers in our area. We offer some of the best rates in the market because we have a long history with banks since we have been in business 24 years. Finally, we really do wish you the best and hope you get a quality vehicle. Sincerely, Client Satisfaction Team

  • June 8, 2018

    I went to Michael s auto and the experience was amazing, I got together with Ken and he went above and beyond, he got me an amazing deal , the car was... in excellent condition. Im going to recommend Michaels to everyone I know , and I'm definitely let them know to look Ken up. Wonderful job guys.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Victor, thank you so much for your kind words and valuable feedback. We're thrilled that Ken was able to help you find a great vehicle. We appreciate ...your recommendation very much and welcome you to the Michaels Autos Family. Please do not hesitate to reach out if we can be of further assistance. Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    October 1, 2017

    I actually canceled myself appointment with dealer because my plan changed. But Franco is very nice, next time I will definitely come to buy a car from... him.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is kind of you MuLan to take the time and leave us 5 stars without actually purchasing a vehicle from us. We understand things don't always go as ...planned but you know we will be here when you are ready to get into a quality vehicle at a competitive price. We look forward to earning your business in the future, in the meantime you have made a friend, Franco! Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    August 14, 2017

    This is my second car purchased at Michaels Autos. The staff is really nice and knowledgeable about their inventory. the process is short and simple. Management... is always honest and on point, if you are looking for a great place to do business; look no further! I bought my car a couple months ago and just came back and got a new car, 2017 Toyota Corolla with only 12 miles. Michaels autos in Central Florida is the place for YOU..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Suzan on your 2nd vehicle purchase, it was a pleasure serving you again. We appreciate your generous words and recommending us. We are... pleased our staff were "very friendly" and made this "the greatest car buying experience". Thank you for taking the time to leave us your feedback and giving us 5 stars. Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    August 14, 2017

    This is my second car purchased at Michaels Autos. The staff is really nice and knowledgeable about their inventory. the process is short and simple. Management... is always honest and on point, if you are looking for a great place to do business; look no further! I bought my car a couple months ago and just came back and got a new car, 2017 Toyota Corolla with only 12 miles. Michaels autos in Central Florida is the place for YOU..

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Suzan on your 2nd vehicle purchase, it was a pleasure serving you again. We appreciate your generous words and recommending us. We are... pleased our staff were "very friendly" and made this "the greatest car buying experience". Thank you for taking the time to leave us your feedback and giving us 5 stars. Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    July 24, 2017

    Hands down the best service in all of Central Florida. I bought a car from them around 2011 and the service was excellent and I left the dealership very... impressed. Then I bought another vehicle (Jeep Compas) yesterday and the transaction and experience was even better than the first time I bought my first vehicle from Michaels Autos. It was NOTHING like the traditional dealerships and their dishonest games that they play on the consumers. They are super friendly and they help you in a very sincere way. If you are one of those people who are tried of big corporations and likes to support local, family businesses then go purchase your next vehicle from Michaels Autos. It's a family owned business who are from the Orlando area. The vehicles are in GREAT conditions, the service is excellent and the staff is very friendly. I look forward to purchasing more vehicles in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome feedback Ronnie, we are humbled by your generosity. Congratulations on your second vehicle from Michaels Autos, where you will always be part ...of our family. Our clients come first and we appreciate you noticing we genuinely enjoy delivering a quality vehicle. Thank you for giving us 5 stars and taking the time to do so. We look forward to seeing you again. Sincerely, Client Satisfaction Team

  • 1.0 out of 5
    June 20, 2017

    Sent an inquiry about a white VW Passat I saw on cars.com. I received an automated email, but no one ever followed up. I went the same a day and purchased... a VW Passat from another dealership.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Corey, this is an unfortunate situation that I have been looking into all afternoon so that I can find out how this could happen. Our staff is traine...d to put our clients first and give 100% client satisfaction, I want to apologize no one reached out to you after you received the automated email. It would have been great if you would have come into our dealership and looked at our fleet since it is immaculate and unique. We truly wish you the best and hope you bought a great vehicle at a great price, it is the way we do it here at Michaels Autos. Further I want to explain that your inquiry did slip through the cracks, we did have many leads on this Passat and sold it quickly. I cannot apologize enough on behalf of our team for not reaching out and explaining this vehicle was sold. I did notice you asked about the availability, the least we should have done was respond. I will use this situation as a training opportunity for my staff. Notice our same day response here and please realize your situation was not typical for our dealership. We really hope you would reconsider the 1 star rating and give us another chance in the future. You can always stop by our location on 7040 E Colonial Drive in Orlando or call us at 407.705.3503 for a quick response instead of email. Please ask for Franco, he is our store manager and has been here over a decade. Thank you again and we hope you accept our apology. Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    March 16, 2017

    Could not have asked for a better experience! Rick is a phenomenal sales person, and they really did jump through hoops to help us out when other dealerships... couldn't. I can't say enough about how much I appreciate how thorough they were in working everything out and helping us into our new car - thank you so much!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, it is wonderful your experience was great and that you took the time to leave your great feedback. We enjoy helping everyone get into a quality... vehicle that will hold its value and keep you coming back for more. Our 22 year history with financial institutions really allows us to give special financing options to almost anyone. We welcome you to our family and congratulate you on your new vehicle. You are always welcome and if there is anything we can do for you, please do not hesitate. Sincerely, Client Satisfaction Team

  • 5.0 out of 5
    March 4, 2017

    Mike auto made the impossible, possible. Thanks to Franco and his team for working with me and helping me buy my awsome BMW. Best cars around no doubt.... They just earned a new customer for sure. Recommend them all day no doubt about it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great Jose, I am pleased my team made it possible for you to drive off in BMW. I handpick each vehicle on my lot and nothing makes me happier t...han a client appreciating a quality luxury vehicle. Your kind words and recommendation of my team is greatly appreciated. We welcome you to our family and will always be here if you need anything Jose. Congratulations! Sincerely, Rabih Taha Owner

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