Tallahassee Ford Lincoln

It's a dealership. Expect typical sales tactics like keeping you talking and not going over the paperwork in front of you. Expect markups in the moderate to high range ($999 "pre-delivery service charge" and $205 "registration filing fee") among others. But hey, dealership has to make money somehow. Tried to lowball me on my trade in, but I had already gotten three quotes at a higher price including a cash offer in anticipation of this, and so it was an easy hurdle to clear. I wanted to read the contract before we left but it was not gone over with me, instead we rushed through signing and I didn't really get to see what it was as it was all done on a tiny tablet screen. I would have preferred paper because after reading it once it was done, I found they'd added on all the optional extras I had told them not to. I later had to drive back down (40 miles out of my way) to deal with it. They didn't give me much guff and I /had/ wanted the service contract before, but after that "error" I decided to decline it all and take my business elsewhere. They are a business at the end of the day and have to make money, it is what it is. But I put a little too much trust in and was almost out $6,000 or more on stuff I'd stated I wanted to decline. Al was a good guy and treated us nicely despite the chaos, manager whose name I can't recall helped clean up the mess with the contract.

Purchased a vehicle in November, had issues with the electronics before I left the parking lot. After almost 2 months of being at another dealer closer to me ( I am almost 300 miles away from dealer) I decided to cut my losses and sell it. It was at that point I found out Tallahassee Ford put a lien on my title while doing the paperwork, there was no lien. Thanks to my local tag office and the credit union involved after 23 days of diligently working on this the title was free of the lien. The only person from the dealer that even remotely tried to help was my salesperson, but the help that was needed for this was above his level. They didn’t seem to comprehend that the Credit Union that supposedly had the lien was not only in a state without electronic title but they didn’t even have a the vehicle vin to release a lien so this all had to be forced. I would just walk away but now my vehicle took a 3,000 hit on trade value from the beginning to end. I have left messages with the Gsm and the gm, no response. The one manager that answered the phone was trying to talk to me and another person, he could not understand why I did not want to talk to him. I want to know who is going to take responsibility for the mistake the dealer made on the title? Who is going to pay me for the loss of money that had absolutely nothing to do with anything I did? As of today 1/30/24 there has been zero help from the dealer.

If you buy from this dealer and then need service, there is no such thing as customer service in the service department. Our third Fusion in the shop, but the next vehicle will not be a FORD for this reason alone.

Very happy with my Ford F150. It was a pleasure working with Johnathan and he went above and beyond to help me out Thank you.

I purchased a 2016 Audi Q3 from our “family” owned Tallahassee Ford Dealer in August 2021 which, crippled me financially. Literally left myself and my 13yo daughter walking to and from wherever we need to go. On September 20th 2022 I took my car in for a full service(they had a coupon on their website) which, they tried to not honor. So I leave and on October 14th 2022 after hearing something banging around in my engine, I pop the hood and try looking for what ever was making all this noise. I end up having a friend over because, I didn’t believe what I was seeing or how to get to this thing. We end up pulling out an Allen wrench with the extender still attached along with a plastic cap that I would later find out was the cap to the oil they put in my vehicle (The Ford service guy told me that). After finding that my friend looks under the car and not only is the bottom very wet from something but, Ford also never reattached the underneath of my vehicle. I end up taking it to Capital euro cars but, the vehicle now has two oil leaks, a coolant leak, they also said that Ford used the wrong coolant in my car so, I also needed a new coolant reservoir and several missing gaskets. So I go to Ford about all of this and the service guy and a salesman tell me to go get my vehicle from Capital euro cars and they will make it right and put me in a different vehicle. I’m thinking great taking responsibility. I get there and they act like they have never seen or spoken to me before. They say they need to look at it and they will tell me what it is worth. I’m confused but, okay. When you bring your car in for service they always ask to do an appraisal. Well the difference in the appraisal from 9/20 to 10/28 is drastically different. I wish I could post the pictures. So the sales guy tells me they can’t do anything for me due to the leaks (WHAT THE WHAT). He then takes me outside and says, my best option is to let it be repossessed and try to get another car right before I let them take it. I was in shock and really trying not to cry in front of these people. December 22nd my car starts running hot and I have a massive leak. I take it to Ford, they have a new service manager, I’m thinking great maybe I can get some help. This guy seems great definitely going to help me out, I return the tools they left in my engine and leave hopeful. 3 days pass and the guy is not returning my calls or texts. Turns out he quit after a week. Two weeks later I start speaking with someone else. He also says he will make this right. They ask me to have capital euro cars call them, I do. Mind you at this point they have had my car for over a month now. The guy at Capital Euros cars tells me and them that, he obviously can’t prove what did the damage and tells me going in that Ford is well aware of this.. So the Ford guy calls me back chipper and says yeah, they can’t prove what did the damage so he can’t do anything. I can come get my car, they never even bothered to have anyone look at my car. So here I sit with a car I owe 26,000 on but, can’t drive. I work in Quincy at a job I love but, I can’t get there, an Uber is $70 one way. I can’t get approved for another because I already have a heavy car loan. The reason I am putting this out there now is to warn people. Tallahassee Ford is awful please don’t put yourself through what I’ve been through by doing business with them. I am literally walking and begging for rides while my $26,000 dollar vehicle just sits parked. It is truly devastating. Unfortunately for me, I don’t have several thousand dollars lying around to fix the car that one of Ford’s mechanic’s broke. Sadly Ford is to lousy to even take responsibility for there employees mistake. For a FAMILY OWNED company (one of the main reason’s I went to them) they seem to be corrupt from sales to service. However, they did let me know they would reprimand the mechanic who left his tools in my engine(gee thanks). Stay far away.

i never do this, called the guys for a service appointment, and they set it up 2 and a half months,as my truck would not run, and being my only vehicle, I had to take it somewhere else for repairs cost 2800.00 and since i had a warranty that would have covered the work,ok let that one go,next i called for an appointment set it all up and when i took it in for this appointment,they told me that they had no one that could do the work,i give up

This dealership is a total cluster. We took our 2009 Lincoln navigator in to diagnose and fix what we thought was a temperature blend door, actuator problem since another ford dealer had diagnosed the problem again. 2nd time fixing it so it’s a headache we are familiar with. We explicitly asked to have the technicians identify any problems that might also be in the vehicle when replacing the temperature blend door actuator on the driver side. The tech took the dash out, replaced the actuator, put it all back together and the AC still did not blow cold on the driver side so he didn’t fix the issue. We asked to have it taken back to the shop and diagnose properly again, and they tried to tell us that they had to again take the entire dash out, and this time needed to replace the temperature / climate control “box”, and it would be $3,000 $4000 bill to fix it. I was willing to pay for the parts, but not the labor considering we explicitly told them to diagnose and fix whatever was wrong that caused the temperature blend door actuator to fail a second time. We had to escalate this to the general manager of the dealership, and then to the service manager as well in order to get this resolved. At the end of the saga here we still had a passenger front seat that was broken that they would not fix, it was not put together properly, a number of connections were not put together in the center console for the rear climate controls, and the rear heated seat is no longer working. I’m not certain of it but it appears one person was let go and another person reassigned because of all of the problems that this dealership had working on our vehicle. our passenger front seat being broken is one that I’m still very upset about. Although I am thankful that they did work with us in order to try to make some of the problems right, I would not purchase a vehicle from this dealership, nor would I ever have a vehicle service there again, given how they created new problems after fixing the existing one.

We got our new truck from Tallahassee Ford, and I would advise you to stay away from them. They delivered the truck, which had a number of unpleasant surprises, like the horn not working, an entire section of the front grill missing, and no gas cap. Oh, and the hubcaps had been removed from what was in the ad and replaced with plastic ones. After MUCH harassment, they have rectified most of this, but today we got another surprise. There's no spare tire! BTW, this is not some cheap junker, but a 2020 turbo-diesal four-wheel that cost well over $50,000. When we called, they actually suggested that we might have stolen the spare tire and sold it and that they couldn't replace it. Please help spread the word about where NOT to shop for your vehicle.

I was an unhappy Ford owner after buying a CPO 2018 Ford Transit Connect XLT from Parks Ford of Wesley Chapel and having many problems with it. Tallahassee Ford dealt with it while under warranty, and I was not happy with how long repairs took, how poor communication was, and more. I was also not happy with Ford in general, and I had said I would not buy another Ford after this experience. However, everything changed today! I initially went to get the same problem repaired for the 4th time on the van- the computer wasn't working, so I had no speedometer, odometer, etc. It was just a sensor that needed repaired, but it was a 2-month wait to get in for repairs, so I almost took it to a different dealership based on my experiences there the last couple of years. I decided to give them one more chance, and I am glad I did. The entire vibe is different now. From the moment I walked in- honestly not with the best attitude out of sheer frustration with how many times I had to bring the van in- I was impressed. Allen was my service advisor, and he was exceptional in every way. He communicated with me and kept me in the loop. When I sat down in the waiting area, multiple people came to me and other customers offering Lucky Goat coffee, Tasty Pastry treats, water, and soda. The place is absolutely spotless! A nice lady was cleaning the entire time I was there. The waiting area is comfortable with free WiFi and lots of amenities. There was minor miscommunication when I was told my van would need to stay at least overnight, so I had to wait a bit on the shuttle. As I was sitting in the shuttle giving my details, I saw my van being driven out of the service area. He said it must be ready. I said I had been told it was not going to be done today, but we agreed I should get out and find out. It turns out it was ready, so I was happy I wasn't going to waste time going back to my house then having to return. I went inside to sign some papers, and I was very impressed with everyone. As I got ready to leave, one of the gentlemen who had offered me coffee earlier asked how my experience was. I told him that it was so much better and I was thankful for how kind, professional, and service-oriented everyone was including Allen, Bill, the ladies in the service area, and him. He then introduced himself as Bill McKinney, one of the new owners. I told him about all the problems I had with the van, and I said I had hoped to trade it in for a pickup truck. At Bill's invitation, I was hopping out of the van and onto the showroom floor. I ended up spending the entire rest of the day there looking at first at used pickup trucks, then new ones. I observed every person who worked there interacting with customers in such positive ways. It didn't matter who the person was, they were treated with respect and kindness. Bill introduced me to Willy Campos who took care of me and let me test drive different vehicles. Everyone was amazing, and they offered me a good trade deal with the van. Willy went above and beyond, and I was beyond thankful. He helped me move hundreds of pounds of SCUBA gear (from my nonprofit organization) that had been in the van into my new truck. I left feeling very happy with my purchase and with an extremely positive feeling about Tallahassee Ford. Today reminded me of the old days of the dealership when they were so great. I feel strongly that they are great again. If you had a bad experience previously, I strongly encourage you to give them another try. Bill McKinney was integral to my excellent customer service experience. I am so thankful! I've only bought 2 new vehicles in my life, both from this dealership. My first was in 2005, and I didn't think I would ever buy another. Today was different. I now have a 2023 F-150 STX that I love, and I left Tallahassee Ford feeling like every person who works there cares about their jobs and the customers they serve! As a result, I highly recommend Tallahassee Ford!

They were deceptive advertising the vehicle for sale that was ordered for a customer and never followed through on their commitment to communicate with me.