Reviews
Write a review***BUYER BEWARE***
*** Buyer Beware *** Traded in a Porsche and Mercedes for a couple of Hybrids. Both hybrids had mechanical issues including one that needed an engine replacement amongst things costing me $8000(75% of what I paid for the car) and 3 months to repair(it’s actually back at Lexus today after picking it up on Friday. Even though I agreed to the “as-is” contract, I hoped they would help me out. Silly me. After being ghosted several times with no response to my messages, I asked in person, only to be denied. I put at least 10k in their pockets and asked for a $1300 “good-will” help payment only to be denied. Things I learned: Don’t trust a PPI at the manufacturers dealership. Lexus of Murray originally said car needed a new head gasket. Did that for $3500. A week after the repair it threw a rod. Don’t trust these guys at Salt Lake Imports. Before test driving the Lexus for a second time, we agreed on a trade-in value for my Mercedes. When I returned 10 minutes later, he said he talked to his brother and lowered the offfer by $3500. We had a verbal agreement before I left on test drive! Start to smile big when they show you what their cost is on the car you are considering. It’s a sham cost. I checked what each car sold for at the auction and both were thousands less than what they said their cost was. Don’t pay the $229 or $299 for the “protective” exterior and interior treatment they supposedly do automatically to all cars. But if you do, don’t get the extended warranty. Don’t get a an aftermarket warranty or maintenance package. Instead, put away what you would have spent on one and set aside a little extra each month to cover possible repairs. I was hoping these guys were different from most money mongering dealerships. Nope - They’re one of the worst!
***BUYER BEWARE***
*** Buyer Beware *** Traded in a Porsche and Mercedes for a couple of Hybrids. Both hybrids had mechanical issues including one that needed an engine replacement amongst things costing me $8000(75% of what I paid for the car) and 3 months to repair(it’s actually back at Lexus today after picking it up on Friday. Even though I agreed to the “as-is” contract, I hoped they would help me out. Silly me. After being ghosted several times with no response to my messages, I asked in person, only to be denied. I put at least 10k in their pockets and asked for a $1300 “good-will” help payment only to be denied. Things I learned: Don’t trust a PPI at the manufacturers dealership. Lexus of Murray originally said car needed a new head gasket. Did that for $3500. A week after the repair it threw a rod. Don’t trust these guys at Salt Lake Imports. Before test driving the Lexus for a second time, we agreed on a trade-in value for my Mercedes. When I returned 10 minutes later, he said he talked to his brother and lowered the offfer by $3500. We had a verbal agreement before I left on test drive! Start to smile big when they show you what their cost is on the car you are considering. It’s a sham cost. I checked what each car sold for at the auction and both were thousands less than what they said their cost was. Don’t pay the $229 or $299 for the “protective” exterior and interior treatment they supposedly do automatically to all cars. But if you do, don’t get the extended warranty. Don’t get a an aftermarket warranty or maintenance package. Instead, put away what you would have spent on one and set aside a little extra each month to cover possible repairs. I was hoping these guys were different from most money mongering dealerships. Nope - They’re one of the worst!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing service
I recently purchased a vehicle from these gentlemen and was very pleased with their customer service and the way they made sure everything was right with the vehicle at all costs. They are easy to work with and are very accommodating. One of the best buying experiences I've ever had.
Amazing service
I recently purchased a vehicle from these gentlemen and was very pleased with their customer service and the way they made sure everything was right with the vehicle at all costs. They are easy to work with and are very accommodating. One of the best buying experiences I've ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John Pearce
I was interested in two Mercedes that they had, and after sending 3 emails and not getting a response, I gave up. I live in North Ogden, and didn't want to drive all the way down there and find they were no longer available.
John Pearce
I was interested in two Mercedes that they had, and after sending 3 emails and not getting a response, I gave up. I live in North Ogden, and didn't want to drive all the way down there and find they were no longer available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, Our system date stamps all of our calls and emails. On 6/19 we received 2 emails, one at 4:41 and one at 6:34. Both emails were promptly answered with: "The 300SD is still available....Yes, I am happy to answer any and all questions you have about it...Thank you" . At 6:38pm we spoke with you on the phone and made an appointment with you to come into the dealership the next day. You did not show up for your appointment. On 6/29, we sold the car. Unfortunately, your lost emails may have gone to your spam folder. Please check your spam and revise your negative feedback. I'm sorry you lost that nice Mercedes 300SD.
Tammy Myers
Best detail on my car ever!!! I really love the professional people at salt lake imports. They gave me priceless information about getting my car ready to sell.
Tammy Myers
Best detail on my car ever!!! I really love the professional people at salt lake imports. They gave me priceless information about getting my car ready to sell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best experience buying a truck
This is the best experience we have ever had buying a vehicle! Their cars and trucks are in far better condition than many of the other dealerships. The detailer, salesman, finance officer and the owner were great to work with, they answered all of my questions. They didn't try to sell me a vehicle that I didn't want just to make a sale. After we purchased the truck we realized some tie downs were missing from the bed, they replaced the tie downs no questions asked. I will recommend Salt Lake Imports to anyone looking to buy a vehicle.
Best experience buying a truck
This is the best experience we have ever had buying a vehicle! Their cars and trucks are in far better condition than many of the other dealerships. The detailer, salesman, finance officer and the owner were great to work with, they answered all of my questions. They didn't try to sell me a vehicle that I didn't want just to make a sale. After we purchased the truck we realized some tie downs were missing from the bed, they replaced the tie downs no questions asked. I will recommend Salt Lake Imports to anyone looking to buy a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the review. It was a pleasure working with you.
Best Dealer Experience Ever
Let me start off by saying that I LOVE the Mini I recently purchased from Salt Lake Imports! I had a great buying experience and felt confident in the purchase because it came with a warranty. After taking my Mini to the Mini dealership, a small issue was discovered so I immediately called SL Imports to discuss options. I won't lie, I was expecting a battle about having the issue fixed, but Johnna honored the warranty and paid for the Mini dealer to fix the problem. Integrity is difficult to come by these days (especially when it comes to used car dealers), but after working with these people, I would not only recommend them to everyone, but I guarantee I will return when it's time for another car! You have made me a believer!
Best Dealer Experience Ever
Let me start off by saying that I LOVE the Mini I recently purchased from Salt Lake Imports! I had a great buying experience and felt confident in the purchase because it came with a warranty. After taking my Mini to the Mini dealership, a small issue was discovered so I immediately called SL Imports to discuss options. I won't lie, I was expecting a battle about having the issue fixed, but Johnna honored the warranty and paid for the Mini dealer to fix the problem. Integrity is difficult to come by these days (especially when it comes to used car dealers), but after working with these people, I would not only recommend them to everyone, but I guarantee I will return when it's time for another car! You have made me a believer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great inventory and honest dealer
Service was straight forward and had excellent results. They provided services above my expectations.
great inventory and honest dealer
Service was straight forward and had excellent results. They provided services above my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Pat!! We appreciate you and your husband's faith in our service!!
Want a Great Car Buying Experience?
If you want a great car buying experience, you owe it to yourself to check out Salt Lake Imports. They have a great selection of vehicles, they will give you a great customer experience and you will be overjoyed with the process. Salt Lake Imports will find you the vehicle that you are looking for and you will drive away a happy customer. No unpleasant salesperson, No agonizing grilling negotiations, No giving you one price only to come back and bleed more money from you, this is what we have experienced in the past. None of this with Salt Lake Imports! This is a great company, great honest people that will make this a great experience for you and your family.
Want a Great Car Buying Experience?
If you want a great car buying experience, you owe it to yourself to check out Salt Lake Imports. They have a great selection of vehicles, they will give you a great customer experience and you will be overjoyed with the process. Salt Lake Imports will find you the vehicle that you are looking for and you will drive away a happy customer. No unpleasant salesperson, No agonizing grilling negotiations, No giving you one price only to come back and bleed more money from you, this is what we have experienced in the past. None of this with Salt Lake Imports! This is a great company, great honest people that will make this a great experience for you and your family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the kind words Nancy!! We strive to make every experience a pleasurable one.
Best Experience EVER!
My daughter bought her very first car at Salt Lake Imports and it was the very best experience any 21 year old could have had..I believe for a car situation! She was SO proud of her self and we loved working with Johnna. Hands down, this is a duplicatable experience only to be had at Salt Lake Imports. They make you feel like family..not to mention that Johnna searched high and low for my daughter's car!!
Best Experience EVER!
My daughter bought her very first car at Salt Lake Imports and it was the very best experience any 21 year old could have had..I believe for a car situation! She was SO proud of her self and we loved working with Johnna. Hands down, this is a duplicatable experience only to be had at Salt Lake Imports. They make you feel like family..not to mention that Johnna searched high and low for my daughter's car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Evelyn, this was a great journey for us all. It was our pleasure to get your daughter just the right car AND in her budget.
Fun to work with!
I have known Chris & Johnna for over 5 years. They are great to do business with. Love the website.
Fun to work with!
I have known Chris & Johnna for over 5 years. They are great to do business with. Love the website.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oh yes Vince...we love working with you...We think it is YOU that brought the FUN to this transaction!! Keep Smiling!!