Salt Lake Imports

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
117 lifetime reviews. Includes reviews of Salt Lake Imports from DealerRater.com

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  • 1.0 out of 5
    November 7, 2020

    they didn't paint all of my calibers like they said. My mechanic said they didn't paint all of it when I was getting my brakes done couple days later.... Notice that they also ruined my rim by stripping my lug nut. They hid it and didn't even tell me because I even took pictures a day before of all rims that they ruined them. They told me they would fix it and they fixed the strip part, but not my rim. The mechanic or worker said they would get back to me to getting my rims fixed. I tried calling multiple times and they told me they will call me back which never did, but through text saying will call me later that day. They never did, but to not man up and fix everyone's problems they ruined in the first place. Can't hide your crap job. It has now been 2 weeks and no call back still. So I went to a friend that works with rims to fix it for me. Can't be a flake for customers that want your business the right way.

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    Does not recommend this dealer
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  • 5.0 out of 5
    August 23, 2019

    Very positive experience and great to work with. Not your typical car buying experience. Would recommend Salt Lake Imports to anybody in the market to... buy a vehicle. Love their mascot Gandaulf!

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    Does recommend this dealer
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  • September 8, 2017

    This is the best experience we have ever had buying a vehicle! Their cars and trucks are in far better condition than many of the other dealerships. ... The detailer, salesman, finance officer and the owner were great to work with, they answered all of my questions. They didn't try to sell me a vehicle that I didn't want just to make a sale. After we purchased the truck we realized some tie downs were missing from the bed, they replaced the tie downs no questions asked. I will recommend Salt Lake Imports to anyone looking to buy a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for the review. It was a pleasure working with you.

  • 5.0 out of 5
    April 7, 2019

    Quality experience. Quality cars. Quality people. Overall wonderful experience. Very happy with the truck I purchased. Very clean and solid truck. No hassle... or pressure sales experience and as a bonus they have a sweet little corgi that will play fetch with you to pass time while going through the paperwork. Awesome place and will definitely go back if I'm in need of another vehicle.

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    Does recommend this dealer
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    Salt Lake Imports

    Thanks! We are always happy to provide good service, quality cars and trucks, and a Corgi to entertain during the boring paperwork process. Enjoy yo...ur new truck! Thanks for your business.

  • 1.0 out of 5
    March 26, 2019

    I bought a SC 2002 lexus convertible at the end of March, before I bought it I asked them what the strong gaslike smell coming from the engine was, they... told me it was the residue of the cleaning agent from steam cleaning the car..Wrong! I asked them why was the air conditioner not giving off cold air. They said they sent it to Big O Tire to fix it...Wrong! They told me that the brakes were still very good at 8 32..Wrong! I have only driven this car for 2,000 miles, I had to get brakes, 3 32 on all pads $552, a new compressor for the Air Conditioner, not working..$850, new fuel regulator..$150..New timing belt ..$1,000...Valve gaskets.....$360. Also 3,000 miles later, bought 4 new tires, $500, Power-steering pump is broken, $800, need new shocks, etc....What a nightmare! ..Do not trust these people..

    Does not recommend this dealer
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  • 5.0 out of 5
    November 7, 2018

    This place is the real deal! If you want a down-to-earth, friendly, professional, and EXCEPTIONAL car buying experience, you'll find it here! Their pricing... is super competitive and they have the best selection BY FAR. The owners are super knowledgeable, my salesman Jeff Krause is a pro. He knew the EXACT car for my work and lifestyle. The best part was Gandolf, their Corgi, what a charmer!! He definitely helped seal the deal!! Financing was easy, the extended warranty is a quality product and I'm getting the clear bra applied this week. The vehicle I purchased is pristine. **This is a well-deserved "Best-in-State" company** Their location is also super convenient!!

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    Does recommend this dealer
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  • 1.0 out of 5
    July 25, 2018

    I was interested in two Mercedes that they had, and after sending 3 emails and not getting a response, I gave up. I live in North Ogden, and didn't want... to drive all the way down there and find they were no longer available.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi John, Our system date stamps all of our calls and emails. On 6/19 we received 2 emails, one at 4:41 and one at 6:34. Both emails were promptly an...swered with: "The 300SD is still available....Yes, I am happy to answer any and all questions you have about it...Thank you" . At 6:38pm we spoke with you on the phone and made an appointment with you to come into the dealership the next day. You did not show up for your appointment. On 6/29, we sold the car. Unfortunately, your lost emails may have gone to your spam folder. Please check your spam and revise your negative feedback. I'm sorry you lost that nice Mercedes 300SD.

  • 5.0 out of 5
    June 19, 2018

    Best detail on my car ever!!! I really love the professional people at salt lake imports. They gave me priceless information about getting my car ready... to sell.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 3, 2018

    Johnna was low-key, pleasant and interactive without pressure. Explained their system of processing and valuing cars with expertise. Knew my particular... car very well and explained at any depth or level I needed without any drama or trauma. The whole experience was smooth and easy. They seem very well organized. Website photos and details are excellent. Kara Close the financial aspects expertly.

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    Does recommend this dealer
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    Salt Lake Imports

    Thanks Chris! It was a pleasure doing business with you. Hope you are still enjoying the Element and it is meeting your needs! Have a great year!!

  • 5.0 out of 5
    January 8, 2018

    It was a pleasure doing business with Chris and Salt Lake Imports. I felt like the car was priced fairly, had good car history (carfax report), and was... a no pressure experience. I would be happy to recommend their service to friends.

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    Salt Lake Imports

    Thanks for your business. As always we know you have many choices in a used car. We appreciate the faith you both placed in our dealership to purchase... this beautifully kept Odyssey!

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