Tapp Motor Sales

I owe Tapp Motors (Jr and Sr) a wholehearted apology for what I wrote last night. Seems like we all had challenging days yesterday and our lines of communications were BROKEN. You know, I’ve always given advice about email like this: Write what you want, but NEVER, EVER send an emotional email... I broke my own rule. Also, if you have a problem and misunderstanding then pick up the phone, walk over and have a friendly conversation to clear the air. So, that’s what I did earlier today after not sleeping much last night. I called both gents and explained my feelings and why I abruptly left the lot yesterday. They were very gracious and we all apologized for poor communication. I felt better, they felt better and everyone is smiling and laughing... Life is GOOD! After such a misunderstanding and we’re able to “shake hands” and part friends says A LOT about the Character of the Tapp Family. It’s not often a rather bad communication can be settled and without hard feelings. It’s ALL about the more often and not practiced “Golden Rule”.... Sadly we’re often too busy to stop and smell the roses and more importantly LISTEN. God gave us two ears to one mouth. Gentlemen and The Family of Tapp Motors.... Please accept apology for my err in judgment. I’d gladly send friends and family your way in the future. Class Act!

We have traded here 3 times with Tommy and Darren. Always great to work with. Fully expect to buy our next car here. Thank you Mr. Tapp. We really appreciate you.

I inquired about about a used car for my son, the salesman was very helpful and the car was a fair deal. A good experience.

will buy a car here nice people will give good trade in allowance

been buying cars for over 40 years the salesman chad eubanks had his hands full with us but he lost his cool just nice never give up on us this salesman should be rewarded and the sales manager was all over the sales floor helping customers my wife could not decide what car she wanted REALLY so we there at least a couple of hours the manager never sat down on the move big smile all the time i shook thier hands so many times i think they switched hands on me not like most managers who set up high behind a desk like a judge these two men made my so happy and when my wife is happy xxxx the whole world happy LOL great job car max thanks again !!

I Email Tommy regarding A 2005 lotus elise within 24 hours he call me and exchange information over the phone. since im from out of town i want to make sure I'm pre approved for the Car loan. with in 20mins he got all of the paper work done. Any way to make this long story short. like we always do every time We buy a car we make offer. Tommy is a very reasonable guy When it come to price. I would recommend this dealer to any of my friend.

I recently purchased a Mercedes GL 550 from Tapp Motors. Over the years my family had done a lot of business with Tapp and I felt that purchasing a vehicle would be a decent experience. However within two weeks of my purchasing the vehicle, it broke down and the power steering went out. I began experiencing problems with the steering almost immediately but never thought that it would completely break down. It was obvious that the problem existed at the time I bought the car. I immediately contacted Tapps who said they would take the vehicle to get it fixed. After I was without my car for an entire week, I finally received a phone call from the mechanic stating it was ready and that Tapps would be covering the cost replacing the power steering pump. Unfortunately 30 minutes later I receive a call from our salesman that we would have to pay the labor on the repairs because they don't warranty their vehicles. Had the car broke down months after I had it, this might be justifiable, but it was within weeks. When I tried to explain this to our salesman he simply stated that once it drives off the lot, they are no longer responsible. It is unfortunate that this is the type of customer service they feel is acceptable especially as a local business. I paid for the repairs but I don't think that I should have to have paid for anything, they sold it to me with the issue. This is the first and last vehicle I will purchase from them. Customers beware that customer service and customer retention is obviously not high on their priority list. They must be fine with a one and done customer!

I was looking for a dealer that would give me a fair trade for my Corvette allowing me to upgrade to a newer truck. . Tapp Motors offered me a fair trade for my corvette and old truck on a Chevy Colorado. I have known the Tapp family for years but this was my first car deal with them. I was very pleased with every aspect of the deal.They were very courteous and did every thing they said they would. My wife and I were very pleased with the complete transaction.

Bought a 2003 Miata from this Dealership in Fall 2009. Basically traded on the phone (live close to Mt Vernon, Il) car was everything was told plus more. No hassle, nothing but very positive attitude from sales staff to office. One thing that impressed me most was my feeling that the Sales Staff did not treat me like "FEMALE" customer. Would recommend this dealership among the best I have ever had dealings with.

I wanted to buy a Mini Cooper and I grew up in Owensboro and I have heard about Tapp Motors growing up and it was always great things that I heard and I also know Steve so I called him 1 day on a Monday and ask if he had any Mini Coopers in stock he did not but said he could find me what I want the next day he called me to tell me he has 3 now so my husband and I drove from Louisville to look at them we decided on a red 2012 mini cooper red and low miles and I LOVE IT!!!He took better care of us than Louisville mini they were extremely rude and they had a Mini that I really liked but the way we were treated we walked away!!!!I am so HAPPY I called Tapp Motors!!!!!I would highly recommend them to anyone looking to buy a car and the great thing is if they don't have it in stock they will get it for you...I will buy again from Tapp motors...Thank you Steve Long and everyone at Tapp you will see me again...I LOVE MY MINI COOPER!!!!