IAD Auto

They never responded to me in regard to me vehicle I was interested in. I contacted them at least 10 times.

Hi I bought a 2016 Toyota Sienna in 2023 feb. they wanted $28,000 I looked on line it said 26k then they said the best they can do is 26,700 so I agreed. Not knowing the value of it was $20/21,000 It needed new tireS. ALL THE WAY AROUND BUT ONLY replaced the front ones with thE CHEAPEST 2front tires THEY CAN FIND. OFFBRAND AND I needed struts IN THE FRONT ( but they said they don’t need to be replaced I know they needed to be replaced they just didn’t want to. and. Rear shocks they replaced the rear shocks.(ONLY CAUSE THEY WERE LEAKING. And finance manager was like that was nice of them SMDH. I paid $5,000 more than it’s worth cant refinance cause it’s NOOoo EQUTIY IN THE VEHICLE 1 yr later. I wanted to cancel the contract BUT THEY SAID THEY CANT. But THEY CAN IF THEY WANTED TO. ( then HE WAS LIKE WE NOTTTTTTY. MY ADVICE TO YALL RESEARCH THE VEHICLE U BUY SO U WANT BE OVERCHARGED LIKE I WAS. THEY GOT A NERVE TO CONTACT ME AND TRY GET ME IN ANOTHER VEHICLE BUT I WAS LIKE OK LET ME GET $5000 off another vehicle in which I doUt it. YALL BE SAFE AND

Worse dealership I ever dealt with I got a car from the Landover dealership. And soon as I drove off the lot a knocking noise was coming from rear I called them about it and been calling I wanted to return the car 2 days later they tell me can’t get money back if I return it it will be as a repo I was like this is xxxxxxxx they sell you a car that has problems and when you tell them what is wrong with it they say that’s not the problem i Ben a mechanic I know the problem and took it there they claimed they fix3d it problem still there I will never buy another vehicle or recommend anyone to buy a vehicle from them all they care about is money that’s it so I bought my own part try to call them to see if they could put it on they ignore your phone calls so I’ll pay to put it on myself right now I can’t cuz of surgery but I’ll will tell you this my lawyer already knows about everything since day 1 I’ll let her deal with them to see what can be done it’s xxxxed up to sell a car with problems never again and they never have prices then when you finish they hit you with a bunch of xxxx never thought I would have to ever deal with this type of xxxx this is the first time I ever dealt with a dealership like this Maria in the service department tryed her best to try and get the problem fixed it’s ok tho they going to get what they deserve and they sold me a dam fleet car knowing how people drive cars like that

Yesterday I wasted more than half a day and drove for over 3.5 hours because they don’t post the pricing of all their vehicles online. I contacted them via email inquiring about a ford transit. After 3 days of a back and forth with them, I finally got a price and said I was on my way to purchase the vehicle. Drove home from work to grab everything I needed and drove over an hour and a half to get there. They pulled around the wrong vehicle. I told them this isn’t the the right vehicle and he said sorry the one you want is $9,000 more. I was prepared to pay cash of $33,000 for the one I wanted.. same year, same vehicle just different options. But to add insult to injury today I see the vehicle they pulled around to sell me at 33K, I see online for 5K less. Very irritating. If they would post the pricing online so people didn’t have to go through the headache and runaround I wouldn’t have lost most of my day driving down there to be disappointed with what felt like a bait and switch… not quite sure… but all could be avoided had they just put the pricing online. Thanks for wasting my time, gas and putting all those miles on my current vehicle. Also, not even one person apologized for the inconvenience I incurred… which I thought about during my hour and a half drive home.

With great people comes great responsibility. they really helped me out. they search high and low to get me financing. So if youre a bind hit them up. Would definitely purchase from them again.

They were very friendly and welcoming. Works well with fair credit, highly recommended. Thanks Joel and Carlos!

Chaz the salesman is a liar and manipulator! They sell bogus warranty too. Stay away.

They will get cocky as xxxx with you especially when they get your money. They literally cursed me out I had to gain my composer because they had no idea who they was talking to like that. don't waste your time coming from out of town they have a SO CALLED CONTRACT FEE that's waiting for you they don't tell you about until you waste your time coming to there yard. That's why they don't show they prices online because there waiting to see how bad you want the vehicle then they stick it to you LOL. all there vehicles have high miles but clean on the outside CONTRACT FEE IS FREE MONEY TO THEM then your down payment comes. So when you see a vehicle that cost $8,000 about time you finance its going to be $24,000.00 they use a Fraudulent finance company name CREDIT ACCEPTANCE look them up there being sued by Consumer Financial Protection Bureau in DC for Predatory lending Class action Law suit these are fake reviews on google check yelp out "YOU BEEN WARNED"

Great customer service! I would highly recommend IAD for your next car purchase. They were able to help finance 100%!

Great sales team poor mechanic team came in to get my car looked at they checked and said I just needed brakes and back plates put on but mind you I just brought the car 3 weeks ago from them so why my brakes bad already then they tell me I need new axles on both sides it started at a 400$ job to a 1300$ job after he was working on it also came in with no lights on my car they try make me leave with 6 lights on in my car and refuse to do anything about it would never recommend anybody get car worked on by them it’s a scam and when they xxxx it they gone tell you call your insurance