IAD Auto

Don't trust this dealership. Truck advertised for $24,000 online. Get a text from Peter saying they're having a sales event and call back for their best price. Call him back and he says "let me look at the numbers. There's a $1995 reconditioning fee and $995 processing fee so the price is $26,990." So they add $3000 in profit on top of whatever they're making on the truck already. What a great sale. Don't bother me with a call saying there's a sale only to add onto the cost of the car.

I recently purchased a car from IAD Landover and the process was painless. No over selling, no convincing and no pressure The cars are clean and well maintained. The owner is phenomenal, my salesman Dylan was excellent and the others all pitched in to ensure my great experience. These guys feel like family even after the deal is closed. I highly recommend IAD Landover!!!

The dealership itself is what to be expected. They try to get top dollar from you. But the service afterwards was the worst I came in for a oil change and replacement of a headlight bulb which they gave me the run around for whatever reason, had me to write down my exact mileage and insult to injury I needed a back wiper blade, which I bought prior to coming to the dealership for service I believe the technician whom changed my oil seeing the blade and just put it on took two seconds which I would have appreciate it but when it’s time to pay, they charge me for my blade that I bought and charge me for labor for a new blade as if it was theirs I believe that it was their blade which I thought as well by the time I got home to go snapped the blade on it was gone missing so I had to go back to the dealership the next day and explain tony The service manager made it seem like I was wrong, but I explained to Tony who is the service manager that my blade was missing. He made a big deal as if it was my fault. Told me he didn’t need my business. I accuse him of stealing which it was stealing so he had to order a new blade that he had in stock already so he said, but he had to order a new blade First and last time I would ever go back to the dealership or service department

They never responded to me in regard to me vehicle I was interested in. I contacted them at least 10 times.

Hi I bought a 2016 Toyota Sienna in 2023 feb. they wanted $28,000 I looked on line it said 26k then they said the best they can do is 26,700 so I agreed. Not knowing the value of it was $20/21,000 It needed new tireS. ALL THE WAY AROUND BUT ONLY replaced the front ones with thE CHEAPEST 2front tires THEY CAN FIND. OFFBRAND AND I needed struts IN THE FRONT ( but they said they don’t need to be replaced I know they needed to be replaced they just didn’t want to. and. Rear shocks they replaced the rear shocks.(ONLY CAUSE THEY WERE LEAKING. And finance manager was like that was nice of them SMDH. I paid $5,000 more than it’s worth cant refinance cause it’s NOOoo EQUTIY IN THE VEHICLE 1 yr later. I wanted to cancel the contract BUT THEY SAID THEY CANT. But THEY CAN IF THEY WANTED TO. ( then HE WAS LIKE WE NOTTTTTTY. MY ADVICE TO YALL RESEARCH THE VEHICLE U BUY SO U WANT BE OVERCHARGED LIKE I WAS. THEY GOT A NERVE TO CONTACT ME AND TRY GET ME IN ANOTHER VEHICLE BUT I WAS LIKE OK LET ME GET $5000 off another vehicle in which I doUt it. YALL BE SAFE AND

Worse dealership I ever dealt with I got a car from the Landover dealership. And soon as I drove off the lot a knocking noise was coming from rear I called them about it and been calling I wanted to return the car 2 days later they tell me can’t get money back if I return it it will be as a repo I was like this is xxxxxxxx they sell you a car that has problems and when you tell them what is wrong with it they say that’s not the problem i Ben a mechanic I know the problem and took it there they claimed they fix3d it problem still there I will never buy another vehicle or recommend anyone to buy a vehicle from them all they care about is money that’s it so I bought my own part try to call them to see if they could put it on they ignore your phone calls so I’ll pay to put it on myself right now I can’t cuz of surgery but I’ll will tell you this my lawyer already knows about everything since day 1 I’ll let her deal with them to see what can be done it’s xxxxed up to sell a car with problems never again and they never have prices then when you finish they hit you with a bunch of xxxx never thought I would have to ever deal with this type of xxxx this is the first time I ever dealt with a dealership like this Maria in the service department tryed her best to try and get the problem fixed it’s ok tho they going to get what they deserve and they sold me a dam fleet car knowing how people drive cars like that

Yesterday I wasted more than half a day and drove for over 3.5 hours because they don’t post the pricing of all their vehicles online. I contacted them via email inquiring about a ford transit. After 3 days of a back and forth with them, I finally got a price and said I was on my way to purchase the vehicle. Drove home from work to grab everything I needed and drove over an hour and a half to get there. They pulled around the wrong vehicle. I told them this isn’t the the right vehicle and he said sorry the one you want is $9,000 more. I was prepared to pay cash of $33,000 for the one I wanted.. same year, same vehicle just different options. But to add insult to injury today I see the vehicle they pulled around to sell me at 33K, I see online for 5K less. Very irritating. If they would post the pricing online so people didn’t have to go through the headache and runaround I wouldn’t have lost most of my day driving down there to be disappointed with what felt like a bait and switch… not quite sure… but all could be avoided had they just put the pricing online. Thanks for wasting my time, gas and putting all those miles on my current vehicle. Also, not even one person apologized for the inconvenience I incurred… which I thought about during my hour and a half drive home.

With great people comes great responsibility. they really helped me out. they search high and low to get me financing. So if youre a bind hit them up. Would definitely purchase from them again.

They were very friendly and welcoming. Works well with fair credit, highly recommended. Thanks Joel and Carlos!

Chaz the salesman is a liar and manipulator! They sell bogus warranty too. Stay away.