Reviews
Write a reviewThese guys are the best!
These guys are the best! I was greeted with a warm welcome and professional service. The staff was incredibly knowledgeable and patient. They answered all of my questions honestly & thoroughly and I truly felt like they had my best interests in mind! Honest people, great inventory and top-notch customer service!
These guys are the best!
These guys are the best! I was greeted with a warm welcome and professional service. The staff was incredibly knowledgeable and patient. They answered all of my questions honestly & thoroughly and I truly felt like they had my best interests in mind! Honest people, great inventory and top-notch customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We at Klein Chevrolet are pleased to hear you had such a positive experience with our team. We're proud of our knowledgeable staff and are glad they provided the service you deserve. We appreciate your feedback and look forward to seeing you again soon. Sincerely, The Klein Chevrolet Team
If you want a dealership that rips people off- this is
If you want a dealership that rips people off- this is your place. Brought my 2021 1500 diesel in for oil change and tire rotation. Only brought it in here because I am at my cabin and wanted to get it done b4 heading on a hunting trip. I typically go to a Chevy dealership in Waupaca or Stevens Point. Both charge me less than $120 for oil change AND tire rotation, well this place came to $182.94. Asked to speak with the service manager, figured the gal at the counter Amanda was wrong (and very rude) but nope, service manager confirmed the price. Save yourself some money and get better service and go elsewhere! I attached my bill so all can see. Way to rip off the consumer Klien! Also- added my multi-point vehicle inspection report. Not even filled out. Over charged and don't even do what they are supposed too! Do yourself a favor and at least call another dealership and compare prices.
If you want a dealership that rips people off- this is
If you want a dealership that rips people off- this is your place. Brought my 2021 1500 diesel in for oil change and tire rotation. Only brought it in here because I am at my cabin and wanted to get it done b4 heading on a hunting trip. I typically go to a Chevy dealership in Waupaca or Stevens Point. Both charge me less than $120 for oil change AND tire rotation, well this place came to $182.94. Asked to speak with the service manager, figured the gal at the counter Amanda was wrong (and very rude) but nope, service manager confirmed the price. Save yourself some money and get better service and go elsewhere! I attached my bill so all can see. Way to rip off the consumer Klien! Also- added my multi-point vehicle inspection report. Not even filled out. Over charged and don't even do what they are supposed too! Do yourself a favor and at least call another dealership and compare prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shady is as shady does.
Went there to check out a vehicle they had listed on their website. Turns out all of their vehicles have this scam interior and exterior protection package added. They can't remove it because it's already been "applied" and thus they add $1,000 on to the asking price. This is a common dealer scam, do not pay for that. Vote with your feet and go somewhere else. Shady is as shady does.
Shady is as shady does.
Went there to check out a vehicle they had listed on their website. Turns out all of their vehicles have this scam interior and exterior protection package added. They can't remove it because it's already been "applied" and thus they add $1,000 on to the asking price. This is a common dealer scam, do not pay for that. Vote with your feet and go somewhere else. Shady is as shady does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Klein Chevrolet Buick Team
Went there to check out a vehicle they had listed on
Went there to check out a vehicle they had listed on their website. Turns out all of their vehicles have this scam interior and exterior protection package added. They can't remove it because it's already been "applied" and thus they add $1,000 on to the asking price. This is a common dealer scam, do not pay for that. Vote with your feet and go somewhere else. Shady is as shady does.
Went there to check out a vehicle they had listed on
Went there to check out a vehicle they had listed on their website. Turns out all of their vehicles have this scam interior and exterior protection package added. They can't remove it because it's already been "applied" and thus they add $1,000 on to the asking price. This is a common dealer scam, do not pay for that. Vote with your feet and go somewhere else. Shady is as shady does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Happy customer
My vehicle blew an engine took to 2 dealerships with no help.. went to Klein was greeted with friendly helpful & caring people…Amanda took over everything for me & with her help & service men my vehicle is up & running… forever Klein customer!!
Happy customer
My vehicle blew an engine took to 2 dealerships with no help.. went to Klein was greeted with friendly helpful & caring people…Amanda took over everything for me & with her help & service men my vehicle is up & running… forever Klein customer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Klein Chevrolet Buick Team
Klein Chevrolet has the Chevy Bolt I'm looking for, but
Klein Chevrolet has the Chevy Bolt I'm looking for, but the car can't be sold until the current recall has been resolved. It's frustrating.
Klein Chevrolet has the Chevy Bolt I'm looking for, but
Klein Chevrolet has the Chevy Bolt I'm looking for, but the car can't be sold until the current recall has been resolved. It's frustrating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst experience ever!!
I scheduled an appointment with a sales person to test drive a vehicle & double checked to make sure date was correct. I drove two hours only to be told the vehicle was sold. Their idea of “personal service” is to send an automated, form letter email every day at 4:55pm. They have the worst communication skills I have ever encountered! I would walk the rest of my life before purchasing a vehicle from them!
Worst experience ever!!
I scheduled an appointment with a sales person to test drive a vehicle & double checked to make sure date was correct. I drove two hours only to be told the vehicle was sold. Their idea of “personal service” is to send an automated, form letter email every day at 4:55pm. They have the worst communication skills I have ever encountered! I would walk the rest of my life before purchasing a vehicle from them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your recent experience at Klein Chevrolet Buick. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, The Klein Chevrolet Buick Team
Very pleasant experience and happy with my new/used...
Very pleasant experience and happy with my new/used purchase so far. Highly recommend. Salesman Josh was nice to deal with.
Very pleasant experience and happy with my new/used...
Very pleasant experience and happy with my new/used purchase so far. Highly recommend. Salesman Josh was nice to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is a continuation to a previous review. We had to...
This is a continuation to a previous review. We had to have a gas tank replaced within a week of purchasing a used car from Klein Auto. We were given a bad gas tank and had to take the care back AGAIN for the same problem. We also noticed a grinding noise coming from the front of the car. We brought that to their attention when we dropped it off to have the second gas tank put on. We ended up spending several hundred dollars to have the bearing replaced by our independent mechanic.
This is a continuation to a previous review. We had to...
This is a continuation to a previous review. We had to have a gas tank replaced within a week of purchasing a used car from Klein Auto. We were given a bad gas tank and had to take the care back AGAIN for the same problem. We also noticed a grinding noise coming from the front of the car. We brought that to their attention when we dropped it off to have the second gas tank put on. We ended up spending several hundred dollars to have the bearing replaced by our independent mechanic.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rick Koehler is a no show salesman that is full of...
Rick Koehler is a no show salesman that is full of himself. Setup a appointment drive a hour to meet up to buy a truck. He leaves as I'm walking in. Comes back leaves again. Waited over 15 minutes for someone to help us. I was more knowledgeable of the vehicle I wanted to purchase. They laughed at what my trade was worth said where did I get that price. It was from their kelly blue book on their website. Then they list my trade for over 5000 more then they gave me.
Rick Koehler is a no show salesman that is full of...
Rick Koehler is a no show salesman that is full of himself. Setup a appointment drive a hour to meet up to buy a truck. He leaves as I'm walking in. Comes back leaves again. Waited over 15 minutes for someone to help us. I was more knowledgeable of the vehicle I wanted to purchase. They laughed at what my trade was worth said where did I get that price. It was from their kelly blue book on their website. Then they list my trade for over 5000 more then they gave me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car