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Here at J & S AutoHaus Group, we are not only passionate about our used Mercedes-Benz, Volkswagen, Infiniti, Toyota or Honda model lineup, but we are extremely dedicated to providing top-notch customer service to our Trenton, Hamilton Township, Langhorne, Princeton NJ, Morrisville PA area customers as well. Whether you have a specific model in mind or not, we here at J & S AutoHaus Group will help you make a highly informed decision through every step of the buying process.
"IMPORT AUTOMOBILES OUR SPECIALTY"
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Inquired about a vehicle. Spent better part of a day negotiating price and delivery from NJ to IN. We agreed on both and was asked to fill out credit app...done.... Received call next morning inquiring if I’d like to have car inspected by third party which I declined. Waited to hear back and texted with sales associate. A few hours later sales associate told me that the car was being looked at by another customer. “What?” Texted then don’t run my credit if the car isn’t mine. “I thought we had a deal”. Too late! I was going to have to wait 2 hours to see if the car was sold to other customer. I asked if customer was ahead of me and my inquiry and was advised “no” they walked in today. I started inquiring about their sales process and was told if some one walks in off the street there was nothing he could do. “What? “ Received a text from sales associate (2 hours later) 2 monosyllables. “Sold” - “Sorry” .... What? We had a verbal deal, they ran my credit (which is good) and sold it to someone else. Sorry for the ding on your credit score. I called sales manager, who listened and apologized; seemed sincere. If you are an online/out of state buyer ..... beware. My only recourse is to complain and write a review.
Bought a car and it had the check engine light on. Was also missing navigation chip. Brought it back to get fixed and the gave me back my car that still... had the check engine light on, was driven 120 miles and had NO GAS! Now the radio doesn’t work and I have to pay for that. I am already out gas money, 180 dollars for the navigation chip and two trips to the dealership and I live an hour and a half away. This has been the worst experience I have ever had buying a car and my sales person couldn’t care less about helping me. The manager finally paid for me to take my car into a local ford dealership and paid for that but won’t pay for the faulty radio. I have had the car for three weeks and it has been nothing but a headache. I will never ever buy from here a again and recommend people find a reputable car sales organization not this one. Also had to drag my two kids back and forth to the repair shop in the middle of a pandemic to get my car fixed here and they didn’t even fix it. I had to follow up multiple times to get my trade off paid and was getting calls from a debt collector. Awful!
I didn't end up buying a car here (yet), but Andy was very friendly and low pressure about everything. They do encourage you to finance, which I didn't... want to do. Other than that, they were great and did not rush me at all. The main thing is, I was about to go through with the transaction while the car was getting checked out, and it turned out to have a transmission fluid leak. They were very honest and apologetic about it, and in the end I was glad I went there just to know they're there.
Great purchasing experience. Finding the right vehicle and being able to see monthly payments up front was great. The application process was very simple... and quick.
Every staff member, from the customer service rep that answered the call to the person delivering the car, were very professional and nice. Prices are... competitive as well.
Absolutely the easiest way I have ever purchased a vehicle now I really wished I Purchased my past vehicles with them, it was an easy process the sales... team was amazing!
Eli helped me find a hybrid Ford, Fusion that is great. He was extremely helpful and even bought me brand new tires. Great experience; I will be going... back for sure.
Fast friendly service, which surprises most people. I went in looking around and they made it easy for me to drive off in something I wanted, that day.... Highly recommend
Great place and excellent customer service. This is my second time buying a car here. The staff here is friendly. They will work with any credit to get... you approve. I highly recommend.
This is NOT your typical dealership. Do not expect to be pressured. It took me weeks to make up my mind and when I did, salesman was ready for me. He made... this experience as seamless as possible. Very satisfied.