Thomson Chrysler Dodge Jeep Ram Fiat

I had a very good experience at Thomson Chrysler jeep dodge ram. Ali was very helpful

I hope you never have to take your truck to their service department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anything to drive and my case worker was as useless as xxxx on a boat hog ! I'm praying that I don't get desperate enough to use their services again !

Purchase my 2020 Jeep wrangler Unlimited sport on June 3, 2023! They went above and beyond to get me in my jeep! I am greatly appreciative for that. I also purchased all the extras roadside hazard, maintenance extended warranty’s etc. Took my Jeep in on Wednesday August, 2nd 2023 to get it service for the first time since I got it. The very next morning I found a nail center of my tire. So I took it in to get the tire patched under my road hazard warranty. They were either taking the tire off the rim or putting it back on they shredded the bead on my tire, put the tire back on the rim, aired it up and it bubbled. Had the tire not bubbled they would’ve put it on my jeep. Knowing it was shredded. Not even caring about the safety of my family! So when the tire bubbled they then decided they were going to do a road hazard warranty claim. Told me it got approved. Told me the tire was in Augusta would be there that afternoon or in the morning. Come morning I got told it would be after lunch after lunch came I was told that afternoon let’s just say the tire still was not there. Then they got called Saturday, August 5, 2023 that it will be sometime next week. We was constantly getting the runaround. So we told them will be up there to get the old tire and rim and then that’s when we found out what actually happened to the tire. They destroyed the tire and scratched my rim up. Never once did they tell me what they did. Be honest with your customers. I was coming all the way from Waynesboro Ga to this dealership because I trusted them. Never again. Also educate your technicians on how to take a tire off and put it back on a bead lock rim. Also, don’t sell vehicles with dry rotted tires.

Fantastic employees, extremely experienced, helpful and motivated to assist the customer. Team work is evident from the time you enter the facility until you depart. Have a Ram dealer much closer to my home but I chose Thomson Chrysler, Dodge, Jeep, Ram, Fiat.

They received my car on April 10th, 2023. Misplaced the entire car and didn’t even know it was there til I called back on April 17th, 2023. I was told on May 15th, 2023 that the service was approved by my adjuster, was scheduled for service, and would be ready in two weeks. Never heard back. Called today, May 31st, 2023, and they are still saying the same thing with no progress. They don’t return your calls. No one ever knows what’s going on. And they have zero empathy regarding the customer. I have had nothing but a nightmare experience with this shop and they still have my car!

The service is very good and I have been able to swap my jeep for a new truck without any hassle, I’m very comfortable with the service .

I had to make an appointment when I called, I then had to wait 2 weeks before I could drop my Ram off. When I dropped the truck off and told the young lady what the problem was she didn’t seem to care only said the technician would know in sayings that the first week went by and I call the following Monday and was told they was pulling the truck in for diagnostics I waited 2 days thinking they would call, No call Wednesday I call again and found out that no one had looked at it. Called back on Friday still hasn’t been looked at this is been in there care for 2 weeks after waiting to bring the truck in so I’m with out the truck for a month and not able to be fixed. I picked my truck up Saturday and taking it to another mechanic. Not a happy customer and won’t be back. If this was and warranty issue by having a misfire on #1 Cylinder

Been in business with them for over 5 years. Traded two vehicles there with no hassle and both times walked away with a brand new vehicle with a good rate. Sammy was really knowledgeable and helped me get the vehicle I wanted. Was in and out in a short amount of time as well

Amazing staff. Very friendly. My third car I bought from them and will continue to do so

They get you in and out in a hurry! They care about the service they provide and do it with a smile!