Reviews
Write a reviewMy contact person was very nice, I also liked that
My contact person was very nice, I also liked that contact person kept in touch with me via text, perfect!!!!
Thanks for sharing your thoughts about your experience with Boucher Volkswagen Marketplace of Franklin. David and our team appreciate your business and hope to see you again soon!
I do not want to give less than 5 stars, because Jacob
I do not want to give less than 5 stars, because Jacob was outstanding from start to finish. Also, Mike Streff realized that I had nowhere to plug in to get some work done while I waited and offered up an empty sales desk, which was clutch. But I do want to mention that my seat got stained while at the shop. I brought it back when I realized it and thought it was cleaned, but it looks worse than it did after it got stained. Now I have to take it in to get detailed and spend even more money. I am not pleased I have to pay out of pocket to get my seat cleaned. If VW would pay my cleaning bill, that would get me back again.
Shannon, Thank you for your very kind review. Jacob and Mike strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Volkswagen Marketplace of Franklin.
Great service from the moment we walked in.
Great service from the moment we walked in. Thorough and informative on all service issues - and a comfortable wait as well.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Chris, and we are thrilled that you found your experience with us here at Boucher Volkswagen Marketplace of Franklin to be a positive one. Please don't hesitate to reach out if you need anything else.
Great experience with my new Atlas CrossSport!
Great experience with my new Atlas CrossSport! Mike Streff was great to work with. North the sales and finance experiences were quick and transparent.
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, Brian, please do not hesitate to let us know. We are always happy to help!
I always use Franklin VW for service.
I always use Franklin VW for service. I have never been disappointed. I drive from Waukesha to Franklin because they are that good!!!
Beatrice, Thanks for sharing about your experience with Boucher Volkswagen Marketplace of Franklin. David and our team appreciate your business and hope to see you again soon!
Boucher VW was super easy to deal with.
Boucher VW was super easy to deal with. I saw a listing online, reached out, and Nick reached out to me right away. The whole process was smooth, and Nick made everything as easy as possible for me. Very satisfied with the entire experience, and will they will 100% be the first place I look in the future.
Thank you so much for your wonderful review! We are thrilled that Nick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Boucher Volkswagen Marketplace of Franklin!
With being new to the area it was less stressful knowing
With being new to the area it was less stressful knowing Anthony, Greg and Troy all went above and beyond to help me find the right vehicle (with everything I wanted), without breaking my bank account! Then when I needed to visit the service area a few days after picking it up, Emmanuel was very helpful also. Grateful to start 2023 in good hands! :)
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Boucher Volkswagen marketplace or Franklin.
Boucher Volkswagen marketplace or Franklin. Had Friendly and honest service! It was worth the little extra drive to service my car. Thank you
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Volkswagen Marketplace of Franklin.
Took care of my recall, oil change and tire rotation.
Took care of my recall, oil change and tire rotation. Finished 30 minutes earlier than estimated time, even after three power outages. Great job.
Thank you! It has been a pleasure serving you, Anthony. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Volkswagen Marketplace of Franklin, we look forward to having you as one of our valued customers for many more years to come!
Emmanuel and Jason in the service center were fantastic.
Emmanuel and Jason in the service center were fantastic. I was talked through all of what was needed and given pros/cons to help make a decision. They took extra care in making sure I had what I needed in a timely manner. Great service and I’d highly recommend!
Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!