Findlay Toyota Flagstaff

4.7
(115 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–7:00pm 7:30am–6:00pm
Sunday Closed Closed
(928) 779-2445 (928) 779-2445

Inventory

See all 18 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Findlay Toyota Flagstaff is Northern Arizona's #1 Toyota Dealership! At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information and it is our pledge to deliver you relevant correct and abundant content. We are also a 5 time President's Award Winner and have been voted "Best of Flagstaff" 6 years running! Call us today at 928-852-4414 or visit our website wwwfindlaytoyotaflagstaff.net.
Low Pressure Fast and Fun!

Service center

Phone number (928) 779-2445

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Reviews

4.7
(115 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.0

The worst experience ever

Regan was absolutely amazing but the horrible service overshadowed his great customer service. This dealership took everything in my bank account and it was unauthorized. I had a balance of 500$ and they took over 2k. The cashier even had the audacity to snub her nose at me and tell me my card declined when it was her error in the first place! I have called and called and I have been promised time and time again that I would get a call back. They never call me back! They promised to return the funds and didn’t so I had to cancel my vacation and borrow money just to survive. This has been the most frustrating, embarrassing, and unacceptable experience I have ever had with any dealership. On top of that they promised me floor mats and never came they on that promise either. Once you drive off that lot they give no f’s about you anymore. Save yourself the hassle and go somewhere else. They will take every dime you have authorized or not and treat you like a piece of crap!

Dealer response

Hello Andrea, We're sorry that there's been a problem with your debit card. As we discussed with you via telephone, our cashier reversed the error immediately, but there appears to be a delay with your bank returning the funds to your account. We are happy to assist you with this, but for security reasons your bank requires you to be on the call. Please call us so that we can help in any way. Thank you, Findlay Toyota Flagstaff 928-852-4414

5.0

Highlander Hit

Wyatt McLaws found me a great ride and worked with me long distance to make the purchase happen. Team Findlay is well worth a trip across state to do business with. Always friendly, efficient, trustworthy, with exceptional customer service. Thank you. I loved the first Highland you sold me, and loving this newer one so far.

Dealer response

Hi Sequanna, Thank you for this outstanding review of your car shopping and buying experience with Wyatt. We are so happy to see that you received such excellent customer service, and we hope you enjoy your new Highlander to the fullest! We look forward to working with you again; please feel free to reach out if you have any questions or concerns. Have a great day! Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

Ms Claudia Whitefield

I had been researching and praying for 10 months about purchasing a new vehicle . Upon entering Findlay Toyota Flagstaff I made prompt contact with salesman Mr. Oran Payne. Mr. Payne exchanged light, warm humor with me. And it seemed Mr. Payne was a genuinely, warm person. Although I’ve never met Mr. Payne before, Mr. Payne treated me like an old friend. Somehow the experience Of purchasing a new vehicle today, went as smoothly as I could expect! Even better than expected. There was a bit of a wait after Mr. Payne efficiently conducted his business with me. There was a wait to see the finance manager. That was way out of Mr. Payne’s control. I feel really quite happy and positive about my experience purchasing a vehicle through Mr. Oran Payne at Findlay Toyota Flagstaff. I would certainly recommend anyone in need of a new vehicle to seek out Mr. Payne at Findlay Toyota Flagstaff. Donna Gallo, finance manager, was also quite pleasant and seemed amazingly efficient! Whatever Findlay Toyota Flagstaff is doing to attract and retain competent employees, please keep up the good work! I will, without a doubt, share my positive experience with others. (End of review).

5.0

Simply the Best!!!

This facility and my sales contact Wyatt McLaws are amazing! Not only was my Prius purchase painless, it was a pleasure to work with everyone I met. I've never bought a vehicle from a more responsive and motivated person. It was unsurprising to find that other personnel at Findlay were also wonderful! Highly recommended!!

Dealer response

Hi Rosemary, Thank you for the awesome review. We are so happy to see that you've had a great experience here with Wyatt. We will let him know how great of a job he did working with you. We appreciate your business and hope you enjoy your new Prius to the fullest. Please don't hesitate to reach out with any questions or concerns. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

4.3

Highlander sold by Derek Hendricks (salesman)

Just a mild mess up on Toyota’s part having me come back to resign documents . Derek was patient and very accommodating. He quickly responded to all questions and communicated very well. He was my best experience with purchasing a car.

Dealer response

Hi Derek, thank you for the 4-star rating! We are so happy to see that you've had a great experience here at Findlay Toyota, but we'd love the opportunity to earn that 5th star from you. Please let us know how our staff can further assist you on your next visit. Have a great day! Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

2019 ford fiesta se

First time buying a car and couldn't find a better deal or better service!! Julian sanders really helped me find what I was looking for and was so helpful.

Dealer response

Hi Keith, Thank you for leaving us such a great review on your car buying experience here with Julian. Welcome to the Findlay Family! We are so happy to see that you received such excellent customer service, and we hope you enjoy your new vehicle to the fullest! Please feel free to reach out if you have any questions or concerns, and we hope to work with you in the future. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

New 4 Runner

Best car buying experience I've ever had. The facility is fantastic, the people are experienced, friendly, helpful and not pushy. While auto dealers are in the business of selling product, I've always hated being pushed into a deal. But, Toyotas really sell themselves.

Dealer response

Hi Tim, Thank you so much for such an amazing review of your experiences here at Findlay Toyota Flagstaff. Welcome to the Findlay Family! We are so happy to see that you've had a great experience. Enjoy your new vehicle to the fullest. Please do not hesitate to reach out with any questions or concerns. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

Toyota

I purchased a new Toyota from Findlay Toyota in Flagstaff recently. It was an easy overall transaction. I worked with Sales Professional Elora Kennedy who was pleasant and easy to work with. I would be pleased to contact her in the future if I should need another vehicle. Thank you.

Dealer response

Hello Dinkster, Thank you for taking the time to leave us a review of your experience here. We are so happy to see you received such excellent customer service while you have visited here. Enjoy your new vehicle to the fullest. Please feel free to reach out if there is anything else our staff may be able to help you with. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

RandJ

My husband and I had an excellent experience with Elora Kennedy when buying our 2021 Toyota Highlander. She was professional, knowledgeable, and helpful. Made our buying experience smooth and seamless. Highly recommend Elora!

Dealer response

Hi Joni, Thank you for the 5-star review and for taking the time to tell us about your car buying experience with Elora. We greatly appreciate your business, and we are so happy to see that you received such excellent customer service while you were here. Enjoy your new Highlander! Please don't hesitate to reach out with any questions or concerns. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

5.0

Five Star Service

Five Star Service! I asked Findlay Toyota Flagstaff to repair the sun roof on my '98 Landcruiser. I wanted them to assist me within my budget. Service representative Tyler Hughes was COMPLETELY helpful in getting the job done . . . and to my surprise . . . within my budget. He and Findlay exceeded my expectations. I am grateful for their commitment to understanding the needs of the customer. Thank you Tyler and the whole team at Findlay Toyota Flagstaff!

Dealer response

Hi Mark, Thank you so much for such an amazing review of your experiences here with Tyler in our Service Department. We are so happy to see that you received such excellent customer service, and we will let Tyler know how great of a job he did working with you. Please do not hesitate to reach out with any questions or concerns. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7337

Read all 115 reviews