Findlay Toyota Flagstaff

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
97 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 17, 2020

    Thank you so much Wyatt Mclaws for making our experience at Findlay awesome. You are an outstanding sales person. I would recommend buying your next car... from Findlay Toyota

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 15, 2020

    Robert DeRouin of Findlay Toyota is the best? No pressure, helpful, knowledgeable and allows you to make your own informed decision.....really recommend... him to assist you.

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    Shopped for a used car
    Did make a purchase
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  • January 11, 2017

    Joe Callahan and Jotini were great! Joe helped us when we first came in and Jotini helped us when purchasing our new truck. Joe laid out the foundations... and let us know what to expect so there weren't any surprises. When we came back, Jotini helped answer all of our questions and explained every detail for us. Trey was helpful when negotiating as we were getting a great deal, but I wanted Findlay to know the. Ickes doesn't stop there. I've told everyone I know how great Findlay is and I recommend them to everyone. Thank you for a great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for becoming a part of the Findlay Family! You're in good hands with the Joes!

  • 5.0 out of 5
    May 6, 2020

    Robert DeRouin at Findlay Toyota Flagstaff made this one of the best and easiest car buying experiences I've ever had! Findlay threw in some extras no... other dealer would've ever agreed to. I'm sending all my friends and family and will definitely be back here for my next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Christina, Thank you for the positive review. Welcome to the Findlay Toyota Flagstaff family, and we will certainly let Robert know how great of a... job he did working with you. Please feel free to reach out if there is anything else our staff may be able to help you with! Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7318

  • 5.0 out of 5
    February 26, 2020

    I should have came here in the first place, I went to hyundai oxendale and it was not a answer straight forward. Plus Toyota does a blind appraisal so... that was pretty cool, because I constantly busy 24/7.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jodie, We appreciate you taking the time to write a review for Findlay Toyota. We are so happy to see that you received such excellent customer se...rvice. Enjoy your new Rav4 to the fullest! Please don't hesitate to reach out with any questions or concerns. Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7318

  • 5.0 out of 5
    January 13, 2020

    Ed Albright helped me find the car of my dreams. RAV4 hybrids are hard to get in this area - and he found the perfect one for me. Start to finish was... a very easy process. Bonus - I can swing by Findlay Toyota and they will wash and vacuum the car whenever it needs it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Renee, Thank you for the positive review. We will certainly let Ed know how great of a job he did working with you. Enjoy your new Rav4 to the ful...lest. Please feel free to reach out if there is anything else our staff may be able to help you with! Have a great day, Pennie Grady Customer Relations Manager pgrady@findlayauto.com (928) 527-7318

  • 5.0 out of 5
    January 6, 2020

    I had the pleasure of working with Dustin Donahue at Findlay Toyota. At the time of my purchase i had been shopping at dealerships across the country for... an FJ Cruiser. Without a doubt, it was Dustin's outstanding customer service, courteous contact and prompt reply to my requests that lead me to decide that Dustin and Findlay Flagstaff was the dealear ship i decided to work with. I particularly appreciated a video where he filmed all the areas of the vehicle that were critical to my decision to travel. The car was exactly as advertised - it is everything that i had hoped. The price was very fair and working with the finance department was painless.Dustin even suggested taking the train to Flagstaff and provided numerous suggestions for testing out the off road capabilities of my new vehicle up in Utah. The entire process of purchasing a vehicle when located out of state was made very smooth by this dealership. I could not more highly recommend Findlay Flagstaff and Dustin Donahue to work with to purchase an excellent Toyota vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Richard for the 5 Star Review! We are so happy you are pleased with your experience and your FJ Cruiser! We are honored to have you as our C...ustomer!

  • 1.0 out of 5
    January 3, 2020

    Arrived with Toyota Corolla IM at 8032 miles with Automatic CVT, carpeted interior, and in outstanding condition. Carvana, Carfax, and Edmunds indicated... the value for trade-in was between $14,038 and $14,378. The Dealership Retail value for the used car was $17,364 and Certified Used was $18,204. However, after speaking with two representatives (i.e., Jon, a Salesperson, and Matt, "the used car specialist") I was offered $11,000. They said my best offer would be Carvana because the dealership would not make a profit. When they became aware of getting a negative review, I was asked to confirm, then told to leave the building because "I can make any negative review outside." Even though this was the dealership I originally got the car at. Those are the facts. By the "used specialist" own words you are better off going to Carvana if you want to get a fair value for trade-in. In fact, you should just go online to get a fair price in general. Upon re-entry, to obtain the names of the representatives, Jon, began yelling at me saying, "You're the problem with all this. This is extortion. You didn't get your way, and now you're being crabby about it." I indicated that I just needed his name for corporate. When asking for information, Jon was curt and said, "don't have it." I asked the front and obtained the employee card.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 26, 2019

    Dustin was great to work with. He didn't pressure me to make a decision. He helped me to figure out which was the best car for me and my family. He... really had my back. I'd work with him again any time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 3, 2019

    After my beloved 1994 Toyota 4Runner finally died at 379,920 miles, I needed a new 4WD high clearance vehicle quickly. Dustin Donahue quickly (within a... couple of hours) contacted me after I completed Findlay Toyota of Flagstaff’s online search form. Dustin was able to locate a 2019 standard transmission Tacoma for me, although it had to be shipped in from another dealership. They aren’t easy to find. He even offered to bring it to our house for us, as we live quite far from Flagstaff. We declined, but on the day we arranged to pick up the vehicle, he was waiting for us and had all paperwork prepared. We were able to complete all transactions within an hour, and he then did a very nice job trying to orient me to all the electronics of this vehicle - somewhat overwhelming for an old guy like me, but he did his best to answer my questions. A very positive experience and I would recommend Findlay Toyota of Flagstaff and Dustin to anyone needing a new Toyota. Thanks. After my beloved 1994 Toyota 4Runner finally died at 379,920 miles, I needed a new 4WD high clearance vehicle quickly. Dustin Donahue quickly (within a couple of hours) contacted me after I completed Findlay Toyota of Flagstaff’s online search form. Dustin was able to locate a 2019 standard transmission Tacoma for me, although it had to be shipped in from another dealership. They aren’t easy to find. He even offered to bring it to our house for us, as we live quite far from Flagstaff. We declined, but on the day we arranged to pick up the vehicle, he was waiting for us and had all paperwork prepared. We were able to complete all transactions within an hour, and he then did a very nice job trying to orient me to all the electronics of this vehicle - somewhat overwhelming for an old guy like me, but he did his best to answer my questions. A very positive experience and I would recommend Findlay Toyota of Flagstaff and Dustin to anyone needing a new Toyota. Thanks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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