Reviews
Decided to keep our leased rav4 and purchase as a program
Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door.
Decided to keep our leased rav4 and purchase as a program
Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good day. We are truly sorry that you feel this way. We tried to figure out who you are but were unable to figure that out due the situation you describe and the name on the review. Perhaps this review was meant for a different dealership? We encourage you to give us a call at (877) 394-0447 and ask to speak with Mike Cosgrove. Thank you.
Had 35 k maint on Jane Littlefield’s 2016 Prius and a
Had 35 k maint on Jane Littlefield’s 2016 Prius and a install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not Toyota ones. Took correct lugs and summer tires then installed. Having wife deal with your dealership as I am aging out. We were both very pleased with the team that dealt with us and hussle they showed. Had five different folks help us through the process and all were helpful and quick to aknowledge us. Thanks to all!
Had 35 k maint on Jane Littlefield’s 2016 Prius and a
Had 35 k maint on Jane Littlefield’s 2016 Prius and a install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not Toyota ones. Took correct lugs and summer tires then installed. Having wife deal with your dealership as I am aging out. We were both very pleased with the team that dealt with us and hussle they showed. Had five different folks help us through the process and all were helpful and quick to aknowledge us. Thanks to all!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are most welcome! Thank YOU for coming in and spending time with us.
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- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much!
My salesman Curtis Dekker could not have been nicer!
My salesman Curtis Dekker could not have been nicer! Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't have asked for a better car buying experience.
My salesman Curtis Dekker could not have been nicer!
My salesman Curtis Dekker could not have been nicer! Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't have asked for a better car buying experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful news. Thank you so kindly.
I was ruined.
I was ruined. Lee suggested put nothing down and lease new tundra with 3000 miles 2 months ago. I have good credit. Instead of 499 a month I pay Double. Instead of 18 grand I pay 36 grand. I should had my lawyer with me. Then suggested to trade for more loss. I traded camry with 55 thousand miles they gave me 13 grand. They stole my money only showed me the lot truck... Evan is a thief
I was ruined.
I was ruined. Lee suggested put nothing down and lease new tundra with 3000 miles 2 months ago. I have good credit. Instead of 499 a month I pay Double. Instead of 18 grand I pay 36 grand. I should had my lawyer with me. Then suggested to trade for more loss. I traded camry with 55 thousand miles they gave me 13 grand. They stole my money only showed me the lot truck... Evan is a thief
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for talking with our sales manager Mike today. We are glad we were able to work with you and will continue to do so. Please email Mike back so he can finish what you had discussed with him. Thank you again
The dealership and salesman Joe Day were excellent 5
The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois
The dealership and salesman Joe Day were excellent 5
The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
You are very welcome, Debbie. We apologize if you felt pressured during the financing portion of the process. We want to make sure each of our buyers understands all of the options available to them, whether you choose them or not we are obligated to present them. Thank you again!
The staff at Lee was very knowledgeable, professional,
The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again!
The staff at Lee was very knowledgeable, professional,
The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is so wonderful to hear. Thanks for sharing.
We bought a 2023 RAV 4 from Clementine and was very
We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome!
We bought a 2023 RAV 4 from Clementine and was very
We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! That is wonderful to hear.
very pleasant experience leasing my new car at Lee
very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership.
very pleasant experience leasing my new car at Lee
very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is so wonderful to hear! Thank you.
You all at Lee Toyota have a great sales associate
You all at Lee Toyota have a great sales associate Clementine. I needed to upgrade my vehicle, and Clementine listened to every word I said was necessary for my needs. Let's face it, buying a new vehicle can make your head spin. Clementine made the entire process as seamless as possible. I love my new Rav4, but I have to say it was Clementine that convinced me that I was doing the right thing. I also want to give a shout out to the gentlemen that worked with me on the paperwork and financial portion of the sale. Everything was explained in detail, and I felt I was in control of the entire transaction. Well done again Lee Toyota!
You all at Lee Toyota have a great sales associate
You all at Lee Toyota have a great sales associate Clementine. I needed to upgrade my vehicle, and Clementine listened to every word I said was necessary for my needs. Let's face it, buying a new vehicle can make your head spin. Clementine made the entire process as seamless as possible. I love my new Rav4, but I have to say it was Clementine that convinced me that I was doing the right thing. I also want to give a shout out to the gentlemen that worked with me on the paperwork and financial portion of the sale. Everything was explained in detail, and I felt I was in control of the entire transaction. Well done again Lee Toyota!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase