Read reviews that mention:
Bought a car from Matt F, was told the car would be available at 5pm. Showed up early and saw the car being driven out of the lot, failed to get the car... inspected and didn't get my car until 710pm, when I needed to then drive 8 hours to Baltimore for work. Car then also smelled like cigarettes and didn't notice the AC didn't work until days later when it actually got hot. Had to drive back to MA for them to fix the AC condenser in which they kept my car for a week so I had to fly back to MD for work and have someone else drive my car down. Now, 3000 mi later, the rotor and brakes are gone, more money for me. Shady deal, shady sales, horrible service
Very dissapointed just bought a truck from rt44 in taunton was told i could get a synthetic oil change and tire rotation no charge because of free services... from purchasing truck i get there oh no they say reg oil change no tire rotation completely dissapointed tried to talk to higher ups nothing im all set
I bought a '17 Toyota Tacoma from Brian Olson back in November. In the past I have always had awful experiences with car dealers and sales people. They... had taken advantage of my fiancé and I , talking about prices and payments before we even saw the car physically. Then we had gone to route 44 Toyota and dealt with Brian. First thing he did was show us our options before talking about money. He took us on a test drive and was just all around awesome and informative. I trusted what he was telling us. He was amazing and I will never buy another car from anyone else. We left the lot feeling good about our decision. Rather than line his pockets with commission he got us the best possible deal. He truly cares about the customer and what works for them and not himself. I would definitely recommend Brian Olson at route 44 Toyota to anyone that's looking to get into a new/used car. Absolutely amazing. Definitely didn't disappoint.
the salesman Dan campbell and Gary who helped get the car approved were so kind and went the extra mile to help us the dealershop is awesome
A little back-story, I was in the area of the dealership because I was going to see a vehicle at another dealership down the road. So on my way in I stopped... by to look at a 2015 GMC Acadia Denali I saw online earlier that day. When my Wife and I got there, we immediately found the vehicle but the rubber strip on the driver’s side was literally hanging off. The front and back sections were attached but not the middle. I looked at the passengers side strip and it wasn’t hanging per say, but it wasn’t attached and was just placed on the slot where it belongs. In addition to looking at the remainder of the vehicle a couple tires were dry rotted and in need of replacement. I emailed the dealer a couple days later via CarGurus addressing these concerns. In the message I sent them I mentioned the rubber stripping and the tires. In the initial email that I received it was a generic thank you for your time, we value your time and we want to make a deal with you email. I ignored that and didn’t respond. A couple days later I received an email from Bobby Sousa an employee with the internet sales department. His email was generic and wanted to know if they were proceeding at a “comfortable pace”. In neither this email or the previous one, was the content of my initial message addressed. Because of this, I mentioned that my original message went ignored. This is where the correspondence with Bobby Sousa took a turn for the gutter. He asked me what my concerns were and asked when I could come see the vehicle in person. First, my concerns were already brought up in the initial contact email. Instead of actually reading the message and seeing how the customer can be properly serviced they jump into the generic form emails. Second, before you start trying to drag a customer in, there should be some sort of relationship built to get them comfortable with you. However, if that is the business practice fine, but the story continues. In my reply, I state that I already saw the car in person and again explained my concerns. Bobby’s reply was questioning if I came to the RT 44 Toyota in Raynham as he “just touched” the vehicle and took pictures and “didn’t know what I was referring to”. I replied to him yes, to the Toyota in Raynham. His reply was nothing by pictures of the vehicle specifically the roof and the tires, insinuating that what I said was inaccurate and essentially calling me a liar. Totally unacceptable and very unprofessional. That is when I replied telling them not to contact me again and I will take my money elsewhere. At any other dealership with a properly trained employee he would have acknowledged my concern (in the first email, but I digress) and let me know that someone would take a look at the vehicle and that he would follow up with me. At the follow up, again acknowledge the concern and let the customer know that someone looked at it and whatever may been wrong before isn’t wrong now and must have already been addressed. Reassure the customer that if they come take a look at the vehicle the previous concerns were addressed. Then just to drive your point home, attach some pictures to put the customer at ease. Customer service 101. I am currently working with 3 other dealerships and this is the only one I have experienced such poor customer service and blatant condescension. Bobby Sousa was more concerned with trying to make a quick sale than he was ensuring the potential customer was taken care of and their needs/concerns were properly addressed. Sorry RT 44 Toyota, Ill go elsewhere.
got left a voicemail from someone in the service department claiming there was a special program for oil changes for my tundra telling me that it was cost... me $30.00. I was able to call back and ask for that person and he/she didn't recall calling me leaving that voicemail but then I guess remembered once I poke of the promo. I then scheduled an appointment. when I got to the desk and the service advisor told me it was going to be $80.00 I lost my lid and told me he was sorry and could only charge me $60.00. I ended up still doing the oil change only to the fact that I was there already and I had done 85 mph on the highway to get there on time. felt they could have done something better for a customer who brings four vehicles there to get serviced.
I went in with a specific budget in mind, with the intent of looking at used cars. I was quickly upsold a pipe-dream in the Camry, which I was, at the... time, being told I could afford. After looking at the monthly lease payments, I asked if we could look at the Corolla and used vehicles on the lot, something the salesman (who assured me he was a "consultant, not a salesman") shrugged off. From the start of our talks, I told this "consultant" that I would not be leaving the lot with a car same day, because I needed to speak with my family before purchasing. The pressure to leave the lot same day lead both of us to legitimately raise our voices, like children. A person that seemed like a manager sat down, assuring me that we could come to a deal and "drive off today". I told him that had no intent of driving off same day with a new car, and that my budget was nearly doubled by the Camry my "consultant" showed me. The manager came off as the "good cop", assuring me that if his child was purchasing a car, he too would want them to consult with him before purchasing. After manipulating the lease payments to get closer to my budget, the manager asked for a refundable deposit to "show I was serious". He told me that same same deal may not exist tomorrow, so we should "lock it in now". Slime. The Camry sold itself, and I will be following up with a different Toyota Dealership. While there were cars on the lot within my budget that I repeatedly asked to look at, I was never shown anything but the 2018 Camry lease. My needs were ignored in the spirit of an upsale from the start, with my budget coming second to their goals of getting me in the more expensive car "same day".
Bruce, Thank you for your feedback. I am disheartened to learn about any miscommunication that occurred during your last visit that has led to your n...egative impression of us. Our team strives to work well with our guests and never pressure them into a deal that they do not want. Please feel free to reach out to me so that I may begin to resolve your concerns. I look forward to hearing from you. Best, Bobby Ryan Sales Manager 508-967-3607
Kudos, to Bobby Ryan & Kyle M. Beshaw. Had to change my vehicle from Infinity to move into 5th Camry. Treated well, & these guys hear you. << Thanks back... at Derek O,, for doing your best in December and taking my calls initially.
We are so happy to hear you have just purchased your 5th Camry with us. Thank you for your amazing feedback about Bobby, Derek, and Kyle, They were pl...eased to assist you.
High pressure, tried to talk me into something I did not want. Greasy upper sales person.
Anne, we strive to provide a hassle-free buying experience so I'm displeased to hear about your recent visit. Please know we value your feedback and w...ould like to learn more about what happened. Do not hesitate to email or call me to discuss further. Bobby Ryan Internet Sales Manager 508-967-3607
Brian was great! Very pleasant to work with and is very knowledgeable! Highly recommended!