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John L. Smith, Inc.

5.0
(649 reviews)
Visit John L. Smith, Inc.
Sales hours: 10:00am to 2:00pm
Service hours:
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 10:00am–2:00pm Closed
Sunday Closed Closed
2021 consumer dealer award View 7 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(610) 400-1065 (610) 400-1065

Inventory

See all 25 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2004.
Welcome to John L Smith Used Cars -

Thank you AGAIN for voting John L Smith Used Cars the #1 pre-owned car dealer in Chester County.

We are the largest used car and truck dealer in West Chester Pa our sales staff would be pleased to show you our inventory of vehicles priced from $8000 to $20000. Every vehicle is state-inspected and guaranteed.

At John L. Smith Inc. we take great pride in the vehicles we sell and the quality of customer service given before and after purchasing your automobile.
"WEST CHESTER'S LARGEST PREOWNED DEALER FOR 30 YRS RUNNING!"

Service center

Phone number (610) 400-1065

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

5.0
(649 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Being honest I learned of company through a friend living

Being honest I learned of company through a friend living in Thorndale/Downingtown area. Some days after I left was a bit annoyed because car I bought had a hard start problem and immediately felt overpaid What I have learned in process is these people stand by their word. Car may have been a bit pricy but after review of what you get I'm backing off and commending Barone on producing a stand out company. I've done the research and it appears these guys care. Know more after Servicing but Dave in Service knows his job. I say you gotta buy give them a try.

5.0

Being honest I learned of company through a friend living

Being honest I learned of company through a friend living in Thorndale/Downingtown area. Some days after I left was a bit annoyed because car I bought had a hard start problem and immediately felt overpaid What I have learned in process is these people stand by their word. Car may have been a bit pricy but after review of what you get I'm backing off and commending Barone on producing a stand out company. I've done the research and it appears these guys care. Know more after Servicing but Dave in Service knows his job. I say you gotta buy give them a try.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Everytime my car needs serviced they get the job done

Everytime my car needs serviced they get the job done 🙏🏾🙌🏾 I appreciate this place more than they know it

5.0

Everytime my car needs serviced they get the job done

Everytime my car needs serviced they get the job done 🙏🏾🙌🏾 I appreciate this place more than they know it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

This Dealership has best Customer Service & cares!

John L. Smith Used Cars has taken really great care of me through several auto transactions. This time I went straight to them when my old Ford Escape which I purchased from them about 11 years ago would not pass inspection without huge cost. I immediately saw the right car for me, tried it out and bought it right away. The sales staff were so very helpful in helping me to set up the seat and to understand how everything worked.

5.0

This Dealership has best Customer Service & cares!

John L. Smith Used Cars has taken really great care of me through several auto transactions. This time I went straight to them when my old Ford Escape which I purchased from them about 11 years ago would not pass inspection without huge cost. I immediately saw the right car for me, tried it out and bought it right away. The sales staff were so very helpful in helping me to set up the seat and to understand how everything worked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Auto Shop West Chester

This was my first time here. As I pulled in I was met by Dave P. as I arrived for my appointment an until I left it was an easy experience. Dave carefully explained what needed to be done on my car. Service was completed as I waited. Thank you Dave for your help and I would recommend John L Smith if you are looking for a shop to work on your car. Mary D

5.0

Great Auto Shop West Chester

This was my first time here. As I pulled in I was met by Dave P. as I arrived for my appointment an until I left it was an easy experience. Dave carefully explained what needed to be done on my car. Service was completed as I waited. Thank you Dave for your help and I would recommend John L Smith if you are looking for a shop to work on your car. Mary D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

great service

Great service John really help me get my car in a tough financial situation really appreciate the financing and everyone there that helped thank you john

5.0

great service

Great service John really help me get my car in a tough financial situation really appreciate the financing and everyone there that helped thank you john

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Highly Recommended!

I went into this dealership looking for a reliable family vehicle and we found the perfect car.. I have purchased several vehicles and this has been the best shopping experience coming here. Thanks Again Dave and John for helping us!

5.0

Highly Recommended!

I went into this dealership looking for a reliable family vehicle and we found the perfect car.. I have purchased several vehicles and this has been the best shopping experience coming here. Thanks Again Dave and John for helping us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Hassel Free car purchase

The experience here was very easy. Didn't have to spend a lot of time negotiating. Dave was an excellent sales person. I was looking for a used car as a daily driver for work. They had a Honda that fit my needs.

5.0

Hassel Free car purchase

The experience here was very easy. Didn't have to spend a lot of time negotiating. Dave was an excellent sales person. I was looking for a used car as a daily driver for work. They had a Honda that fit my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great car at a good price.

Great car at a good price. John Barone made the process quick and easy. Had no problem letting me take the car to my mechanic to look it over and told me if the mechanic found anything wrong he would make the repair. Nothing was found wrong. Don't hesitate to visit John L Smith used cars. You won't be disappointed.

5.0

Great car at a good price.

Great car at a good price. John Barone made the process quick and easy. Had no problem letting me take the car to my mechanic to look it over and told me if the mechanic found anything wrong he would make the repair. Nothing was found wrong. Don't hesitate to visit John L Smith used cars. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Chuck Thank you for sharing your thoughts, we appreciate having you as a customer. welcome to the JLS family. John R Barone President

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5.0

Friendly, Personable, & Helpful

My husband and I recently bought a Ford Escape from here. The owner, John, is very friendly, personable, and helpful. The buying process was quick and smooth, and I appreciated that he wasn’t pushy. We were also impressed that they offer a 3-month warranty to fix anything through their service department at a $50 deductible, so I took the car back today to get a couple things checked. Everyone was super kind and helpful, especially when it came to making the transfer from my car to the rental car smooth since I had my baby with me and had to switch over the car seat, etc. We highly recommend this dealership and will be buying from John again in the future!

5.0

Friendly, Personable, & Helpful

My husband and I recently bought a Ford Escape from here. The owner, John, is very friendly, personable, and helpful. The buying process was quick and smooth, and I appreciated that he wasn’t pushy. We were also impressed that they offer a 3-month warranty to fix anything through their service department at a $50 deductible, so I took the car back today to get a couple things checked. Everyone was super kind and helpful, especially when it came to making the transfer from my car to the rental car smooth since I had my baby with me and had to switch over the car seat, etc. We highly recommend this dealership and will be buying from John again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Recently, I had to purchase another auto because of an...

Recently, I had to purchase another auto because of an unforeseen natural disaster. At no time did I consider any other dealership. I shared what I wanted to purchase with John Barone. Once again, I am the proud owner of a John L. Smith car, a Nissan Sentra. John and his staff continue to provide unparalleled service!

5.0

Recently, I had to purchase another auto because of an...

Recently, I had to purchase another auto because of an unforeseen natural disaster. At no time did I consider any other dealership. I shared what I wanted to purchase with John Barone. Once again, I am the proud owner of a John L. Smith car, a Nissan Sentra. John and his staff continue to provide unparalleled service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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