Reviews
BEWARE!
BEWARE! If you think you’ve actually found an “honest” used car dealership, THINK AGAIN. These guys are LIARS! Not only is their word good for toilet tissue, instead of honoring their verbal commitment, they will call YOU a liar. DO NOT BELIEVE A WORD THESE GUYS SAY! Stay away from this business, buy your used car elsewhere – anywhere else!
BEWARE!
BEWARE! If you think you’ve actually found an “honest” used car dealership, THINK AGAIN. These guys are LIARS! Not only is their word good for toilet tissue, instead of honoring their verbal commitment, they will call YOU a liar. DO NOT BELIEVE A WORD THESE GUYS SAY! Stay away from this business, buy your used car elsewhere – anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Being honest I learned of company through a friend living
Being honest I learned of company through a friend living in Thorndale/Downingtown area. Some days after I left was a bit annoyed because car I bought had a hard start problem and immediately felt overpaid What I have learned in process is these people stand by their word. Car may have been a bit pricy but after review of what you get I'm backing off and commending Barone on producing a stand out company. I've done the research and it appears these guys care. Know more after Servicing but Dave in Service knows his job. I say you gotta buy give them a try.
Being honest I learned of company through a friend living
Being honest I learned of company through a friend living in Thorndale/Downingtown area. Some days after I left was a bit annoyed because car I bought had a hard start problem and immediately felt overpaid What I have learned in process is these people stand by their word. Car may have been a bit pricy but after review of what you get I'm backing off and commending Barone on producing a stand out company. I've done the research and it appears these guys care. Know more after Servicing but Dave in Service knows his job. I say you gotta buy give them a try.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Everytime my car needs serviced they get the job done
Everytime my car needs serviced they get the job done 🙏🏾🙌🏾 I appreciate this place more than they know it
Everytime my car needs serviced they get the job done
Everytime my car needs serviced they get the job done 🙏🏾🙌🏾 I appreciate this place more than they know it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This Dealership has best Customer Service & cares!
John L. Smith Used Cars has taken really great care of me through several auto transactions. This time I went straight to them when my old Ford Escape which I purchased from them about 11 years ago would not pass inspection without huge cost. I immediately saw the right car for me, tried it out and bought it right away. The sales staff were so very helpful in helping me to set up the seat and to understand how everything worked.
This Dealership has best Customer Service & cares!
John L. Smith Used Cars has taken really great care of me through several auto transactions. This time I went straight to them when my old Ford Escape which I purchased from them about 11 years ago would not pass inspection without huge cost. I immediately saw the right car for me, tried it out and bought it right away. The sales staff were so very helpful in helping me to set up the seat and to understand how everything worked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Auto Shop West Chester
This was my first time here. As I pulled in I was met by Dave P. as I arrived for my appointment an until I left it was an easy experience. Dave carefully explained what needed to be done on my car. Service was completed as I waited. Thank you Dave for your help and I would recommend John L Smith if you are looking for a shop to work on your car. Mary D
Great Auto Shop West Chester
This was my first time here. As I pulled in I was met by Dave P. as I arrived for my appointment an until I left it was an easy experience. Dave carefully explained what needed to be done on my car. Service was completed as I waited. Thank you Dave for your help and I would recommend John L Smith if you are looking for a shop to work on your car. Mary D
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
Great service John really help me get my car in a tough financial situation really appreciate the financing and everyone there that helped thank you john
great service
Great service John really help me get my car in a tough financial situation really appreciate the financing and everyone there that helped thank you john
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly Recommended!
I went into this dealership looking for a reliable family vehicle and we found the perfect car.. I have purchased several vehicles and this has been the best shopping experience coming here. Thanks Again Dave and John for helping us!
Highly Recommended!
I went into this dealership looking for a reliable family vehicle and we found the perfect car.. I have purchased several vehicles and this has been the best shopping experience coming here. Thanks Again Dave and John for helping us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hassel Free car purchase
The experience here was very easy. Didn't have to spend a lot of time negotiating. Dave was an excellent sales person. I was looking for a used car as a daily driver for work. They had a Honda that fit my needs.
Hassel Free car purchase
The experience here was very easy. Didn't have to spend a lot of time negotiating. Dave was an excellent sales person. I was looking for a used car as a daily driver for work. They had a Honda that fit my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car at a good price.
Great car at a good price. John Barone made the process quick and easy. Had no problem letting me take the car to my mechanic to look it over and told me if the mechanic found anything wrong he would make the repair. Nothing was found wrong. Don't hesitate to visit John L Smith used cars. You won't be disappointed.
Great car at a good price.
Great car at a good price. John Barone made the process quick and easy. Had no problem letting me take the car to my mechanic to look it over and told me if the mechanic found anything wrong he would make the repair. Nothing was found wrong. Don't hesitate to visit John L Smith used cars. You won't be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chuck Thank you for sharing your thoughts, we appreciate having you as a customer. welcome to the JLS family. John R Barone President
Friendly, Personable, & Helpful
My husband and I recently bought a Ford Escape from here. The owner, John, is very friendly, personable, and helpful. The buying process was quick and smooth, and I appreciated that he wasn’t pushy. We were also impressed that they offer a 3-month warranty to fix anything through their service department at a $50 deductible, so I took the car back today to get a couple things checked. Everyone was super kind and helpful, especially when it came to making the transfer from my car to the rental car smooth since I had my baby with me and had to switch over the car seat, etc. We highly recommend this dealership and will be buying from John again in the future!
Friendly, Personable, & Helpful
My husband and I recently bought a Ford Escape from here. The owner, John, is very friendly, personable, and helpful. The buying process was quick and smooth, and I appreciated that he wasn’t pushy. We were also impressed that they offer a 3-month warranty to fix anything through their service department at a $50 deductible, so I took the car back today to get a couple things checked. Everyone was super kind and helpful, especially when it came to making the transfer from my car to the rental car smooth since I had my baby with me and had to switch over the car seat, etc. We highly recommend this dealership and will be buying from John again in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase