Sewell Cadillac Grapevine

4.5 out of 5 4.5
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Sewell Cadillac Grapevine Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2004

In May 2004, Sewell opened its state-of-the-art Cadillac dealership in Grapevine. While the dealership may be relatively new to the area, the Sewell name is anything but. The Sewell family originally settled in Grapevine around 1868. We are a Cadillac Master Dealer and have been the fastest-growing Cadillac

...


dealership in the United States since opening.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
46 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 14, 2019

    Had planned on being a Sewell repeat customer - had bragged often about the great service with the ATS I had previously purchased there 2 1/2 years ago.... That said, my husband and I were quite disenchanted with our visit to take a look at a slightly used Cadillac SRX. When both the salesman AND the sales manager have to each separately resort to using the phrase "and what do you mean by Black Book value" - in a car dealership no less - to try and justify their ridiculously low trade-in evaluation, you know that you need to purchase your vehicle elsewhere. Any car dealership unaware of a BB trade in value, or wanting to make you believe they were, clearly is not being transparent and wanting to help you purchase a vehicle. We are sorry to leave the Cadillac name behind but feel very fortunate to not only have received $3200 more in trade value elsewhere - and, no, not because we paid too high a price for the new one, as we saved as well on that end. Shame on Sewell for not exactly being what they portray in their commercials - at least not anymore. They were more interested in getting home that late Saturday afternoon than selling a vehicle - needless to say, that vehicle still sits on their lot waiting for the next victim to get their lowest trade in value far astray from BB value that every other car dealership uses. We honestly were very much looking forward to purchasing another vehicle with Sewell - considering the experience we had the first time around - and were shocked by how indifferent these people were to a repeat customer returning with one of their cars to purchase yet another. The difference was night and day, leaving us unable to sing their praises any longer.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest concern. I would welcome the op...portunity to discuss this experience with you and gain additional feedback. At your convenience, please call me at 817-912-3009 or email me at paustin@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Pat Austin General Sales Manager Sewell Cadillac of Grapevine

  • 5.0 out of 5
    December 19, 2018

    Very good service. I am very happy with my extended warrantee

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ms. Griebat, for sharing your experience. We thank you for being a loyal Sewell customer, and we look forward to serving you again.

  • January 24, 2018

    John Kantarski is a V certified agent who guided me through my new CTS V professionally and with the background to get me driving it right off the lot

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Dr. Demartini. We are glad you had a good experience with John Kantarski. We hope you enjoy your Cadillac CTS V.

  • 5.0 out of 5
    December 18, 2018

    We took our car in for a minor repair. While it was there, they called to tell me about another repair that needed to be done and it was still under warranty... so they fixed it too.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Coley, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we look forward to serving you ...again.

  • 5.0 out of 5
    December 18, 2018

    Just stopped by this morning to see if they might answer questions I had concerning lock/unlock program for the doors. Within minutes they went way... beyond answering my questions, two service department personnel got in the car and reprogrammed the locks for me, thanked me for stopping by and sent me on my way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Goodsell, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we hope to see you agai...n soon.

  • 5.0 out of 5
    November 30, 2018

    I thought they might wash my car, but they washed and completely vacuumed my car. It was spotless and beautiful. I got much more than I ever expected.... The service people were all extremely nice and helpful. Thanks again Sewell staff!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mrs. Stewart, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we look forward to serving y...ou again.

  • 5.0 out of 5
    November 19, 2018

    This is my 3rd from Sewell Cadillac, and this one was just like the last two times.. actually exciting and easy..will probably always buy from Sewell

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide the great feedback, Mr. Thomas. Thank you for being a loyal Sewell customer. We look forward to serving y...ou again.

  • 2.0 out of 5
    November 16, 2018

    We purchased a XT4 from Sewell Cadillac Grapevine on Oct 31, 2018. We love our new vehicle but would like to warn people to be leary of financing through... the this dealership. We had been approved for a loan before we purchased our vehicle but Brett convinced us to use their financing that would run our credit once but would look at 12 vendors. We were given a horrible interest rate that was 1.5 pts higher than we could have gotten on our own. The disappointing part was the fact that we called less than 12 hrs later to question the rate and did not receive a call back until the second business day after and we were told nothing could be done. We found a refi within 6 hrs which will save us money but cost us time. The even more disappointing factor was receiving NO response or acknowledgement from Justin Nichols, General Manager when we expressed our concern. We have always wanted to have the Sewell experience but won't do it again unless our future encounters are more positive. I would also suggest ignoring the reply your negative posts will receive since it is apparently a waste of time and Mr Nichols administrative assistant's standard response to the many negative reviews.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your frustrations with us. At Sewell, we value all feedback as your satisfaction is our highest priority. I am sorry to hear abo...ut your recent experience with your purchase. It is important to us that we address your concerns. At your convenience, please call me at 817-912-3009 or email me at paustin@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Pat Austin General Sales Manager Sewell Cadillac of Grapevine

  • 4.0 out of 5
    July 5, 2018

    Cori is an excellent service advisor. Everyone is very nice.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Ms. Harvey. We will pass along the positive feedback to Cori Collier and the Sewell Cadillac of Grapevine team.... Thank you for choosing Sewell. We hope to see you again soon.

  • 5.0 out of 5
    July 5, 2018

    From the moment you walk into this dealership you are treated like royalty.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the compliment, Ms. Gardner! We will pass the kudos along to the team at Sewell Cadillac of Grapevine. We hope you enjoy your new vehicl...e, and we look forward to serving you again.

View More Reviews