Sewell Cadillac of Grapevine

Research vehicle before buying We bought an Escalade in 2008. Was a wonderful vehicle. No issues. When my wife wanted a newer Escalade, naturally, we came back to Sewell. Again, great price, great vehicle. First warning sign, at signing that is when it was revealed there was a carfax on the vehicle. Minor damage to passenger side. We looked the vehicle over again and I know how to look at paint. Nothing found. Bought it. Three months later the front driver side sensor is going on and off. Can't find anything. It stops, It starts again. Take it in for a look at the Chevrolet dealership. They find the clip that holds the sensor in place is broke and the sensor had been taped back in with black electrical tape and a very good job doing it I might add. The tape weathered and the sensor came out and was reading the inside of the bumper as something that was fixing to be hit. Sewell fixed that minor problem. Then came the major problem. Just a couple of months ago my wife drove out of the driveway, over the curb drainiage not the curb, and on to the street. Warning comes up on the radio screen. Cannot make it go away. Rearview mirror camera locks out. Cannot make it come on. Vehicle suspension is like a 1981 dump truck because I drove one and I know how they ride. Chevrolet tells me all the shocks have failed, the radio scfreen has to be replaced and that should solve the mirror also. Total, $6,000. Through research I found the Magnetic Ride Control shocks are prone to leaking and usually start between 75k and 80k miles. We are at 75, 862 miles. There was no warranty offered with this vehicle. Do your research. We have had this vehicle around a year and have only put a little over 1000 miles on it. It is barely drove and now this. Had I done my research I would have never bought this vehicle and would went my first choice an Audi. I am not totally blaming Sewell but it sure seems someone could have forewarned about this or if you KNOW this is a Cadillac issue and you KNOW it close to the failure point then replace the shocks. But wait, if you told you would never sell a vehicle. Trust me, do your research before buying a vehicle. It is sick feeling to be told "I'm sorry but that is just a mechanical failure we can't control."

I had the opportunity to work with two Sewell dealerships at the same time on almost identical used Audi's. The Sewell Cadillac dealership would not negotiate at all. Even after I provided them with the info from the other dealership, they would not waiver. Buyer beware.

I purchased a LYRIQ from this dealership about two months ago. The sales experience was excellent — my salesperson was knowledgeable and professional. Unfortunately, my experience with the service department has been the complete opposite. When I arrived for service, I waited in line for some time, only to watch a white woman pull up behind me and get helped immediately while I was ignored. I had to get out of my car and ask for assistance. That was at drop-off. When I returned my loaner, I waited over 45 minutes for my car with zero communication about whether the part had been ordered or when it would arrive. My car was returned with the service tag still on the door and the plastic seat cover still on — clear signs of carelessness. Later, when I went back for my garage opener (which I’d accidentally left in the loaner), I waited over an hour, only to find out it had been sitting there the entire time. This experience was deeply disappointing and unprofessional — and based on how I was treated compared to others, I can’t help but feel race played a role. After reading other recent one-star reviews, I see this is a pattern. The service department needs a complete overhaul. Cadillac customers deserve far better than this.

Please save yourself the time to deal with them, specially Brandon was so rude that I couldn’t even believe. Worst experience ever.

No hidden fees, straightforward, willing to work with you. Will do business with a Sewell dealership again

Will definitely be using a Sewell dealership again in the future. No hidden fees, straightforward. Great to deal with. Highly recommend!

Dealership was professional, courteous and committed to providing a great experience. The sales person provided insights on the car history and features of that model. Buying process was no pressure and straight forward. Would purchase from them again. Car online was exactly what we had seen on internet and priced correctly.

This was my first experience with Sewell was excellent! This is how car buying should be: painless and easy. Thank you, Tom!

I can't say enough about the positive experience I had with Sewell New Car sales - specifically Macy Lane. She literally went above and beyond to work things out for me! Difficult circumstances led to me deciding to purchase a new vehicle right now. Macy is an exceptional person! Thank you Macy!!!

Great experience from beginning to end. Salesman was very informative and friendly giving us the confidence about our purchase.