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I am having the unfortunately common problem with my side mirrors, front camera and proximity alert all being out of service because of a poorly designed... control module that gets corroded and stops working. So far I have paid 130 bucks to find out that what I thought was broken was broken and now I am a little over two weeks waiting for those module to come back into stock in the Chicago land distribution center. So all the extra safety items that I paid for on my Impala have been down now for two months with the exception of the rear camera which works - though it's proximity sensor doesn't. This isn't the dealership fault per say but this module should be recalled if so many have broken that they can't keep the part in stock. I am not a happy customer... This seems such a common problem I think they should look at it first which would take what... ten minutes and not have me bother dropping my car off to figure it out. I am going to complain to NHTSA.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (414) 377-3584 to discuss your concerns, as your satisfaction is of utmost importance to us.
I came in for a scheduled oil change and tire rotation and to have 2 recalls looked at. One was visually inspected ok. And a brake pedal recall that included... inserting a new bolt and adding lock tight to the threads. A total of 2hrs. sitting around waiting for the work to be done. It shouldn't have taken that long. Could have done the work myself in less than 1hr..
Randy - Thanks for your feedback. I do apologize for the extended wait that you encountered. We will be sharing your comments with our team and we enc...ourage you to contact us if you would like to further discuss your visit. Sincerely, Kevin Drury, Service Director, kevind@holzmotors.com
Came in for an oil change, new wiper blades, & tire rotation. Ended up having to leave my car overnight. The tech discovered that the last time I had my... oil changed (at Firestone on 76th St) they damaged the relief valve in the oil adapter housing. Next day had to pay $1105.03 for what I came in for plus the discovered damage. I filed a claim with Firestone. I hope the tech who worked on my car at Holz will be able to assist in getting my money back for the repair.
Thank you for your great review! We're glad that we were able to help you out; and thank you for choosing us for your automotive needs. We look forwar...d to serving you again in the future! Best, Kevin Drury, Service Director, kevind@holzmotors.com
Have had Mark Best as a sales consultant for years and is one of the best. I truly enjoy Holz Motors. The service department is amazing and always bring... my vehicle to them.
Christopher, thank you so much for the great review of your experiences with Holz Motors and especially Mark. All of the employees appreciate your loy...alty to the dealership. If there is anything that we can do to make your time with Holz Motors more enjoyable, do not hesitate to contact us. Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
We have either purchased or leased a car from Holz since the early eighties. Were are very pleased with everything and everyone we have dealt with.
Hey Jeanne and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had... the opportunity to service you over the years! We truly thank you again and we'll see you again soon! Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
Came in shopping for a used vehicle. I would recommend this dealer, Excellent customer service.
Carolyn- Thanks for your outstanding review and recommendations! We strive to provide excellent customer service, and we're glad that this was the cas...e for you! Please let us know if there's anything else we can do for you. Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
It started rocky due to us. Dewayne stayed professional and proved to us that Hold was the way to go. He even came in on his day off to help us. I was... very impressed
Jeannine - Thank you for writing about your visit with us. Dewayne is a great asset to Holz Motors and it is encouraging to hear that he impressed you... by delivering professional and efficient service. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
I would tell everyone that I know if they are looking for a car i would recommend them go to Holy Motors . They excellent people to work with. I have... bought two cars from there.
Kelly - Your kind words and fantastic star-rating are greatly appreciated Thank you for spreading the word about your excellent experience at Holz Mo...tors; we look forward to working with you again in the future. Before your next visit, be sure to check us out on Facebook to take advantage of our exclusive monthly specials. Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
Tom Torgerson was our sales rep. and was hands down the best! He made everything easy; from the moment we started looking at the vehicle, test driving,... and finally purchasing it. He even stayed late to make sure we were well taken care of! I have never left a car dealership feeling so positive as I did when we purchased our new vehicle. Highly recommend Tom to anyone who is looking at purchasing a vehicle. Thank you Tom and Naomi for making car buying such a positive experience!
Congratulations on your new vehicle! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedba...ck and are pleased that your vehicle purchase experience with Tom and Naomi was so positive. We look forward to seeing you again. Best, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
it was great, got in easy and the greeter was cordial. car wash was great the waiting area was clean and neat
Guy - Thank you for using our service department. We plan to continue giving great customer service and a comfortable place for all our guests during ...their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Kevin Drury, Service Director, kevind@holzmotors.com