Reviews
Mark Borkenhagen actually listened to my budget and
Mark Borkenhagen actually listened to my budget and vehicle requests and requirements. I am 60 years old and have purchased many vehicles from a variety of dealerships since I was 16. This the first time I can actually say that this was a professional, efficient, and even an enjoyable experience. I have already recommended Mark to others and will continue. Thank you Mark and Holz
Mark Borkenhagen actually listened to my budget and
Mark Borkenhagen actually listened to my budget and vehicle requests and requirements. I am 60 years old and have purchased many vehicles from a variety of dealerships since I was 16. This the first time I can actually say that this was a professional, efficient, and even an enjoyable experience. I have already recommended Mark to others and will continue. Thank you Mark and Holz
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We're thrilled to hear that Mark provided you with a professional and enjoyable experience at Holz Motors. It's great that he listened to your needs and budget. Your recommendations mean a lot to us, and we appreciate you spreading the word. We look forward to seeing you again soon! - The Holz Motors Team
So, when I called to set up my appointment for my truck,
So, when I called to set up my appointment for my truck, it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 10/23/2024. When I came in to drop off my vehicle, I had another unfortunate encounter with Chris Martin, as I have in the past. (I had hoped the previous encounters were one off’s). When trying to get checked in, Chris talked over me while I was trying to explain what I had agreed upon when scheduling my appointment, as he said my appointment was for 10/23/2024. I eventually told him he was cutting me off and would not let me speak, but his rude behavior continued. As it was evident he did not want to hear anything I had to say, I decided to leave. I have dealt with Chris in other encounters, and this seems to be his norm: he is rude, doesn’t allow others to speak, and gives unnecessary explanations with a condescending or patronizing tone. I chose Holz because the first advisor I worked with was fantastic (I believe it was with Shawn). Plus, it is close enough that I can walk home after I dropped off my vehicle, but since then, most encounters have been with Chris; I will choose another non-Holz location as it appears Chris’s behavior is allowed as I find it hard to believe his peers do not his encounters with patrons.
So, when I called to set up my appointment for my truck,
So, when I called to set up my appointment for my truck, it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 10/23/2024. When I came in to drop off my vehicle, I had another unfortunate encounter with Chris Martin, as I have in the past. (I had hoped the previous encounters were one off’s). When trying to get checked in, Chris talked over me while I was trying to explain what I had agreed upon when scheduling my appointment, as he said my appointment was for 10/23/2024. I eventually told him he was cutting me off and would not let me speak, but his rude behavior continued. As it was evident he did not want to hear anything I had to say, I decided to leave. I have dealt with Chris in other encounters, and this seems to be his norm: he is rude, doesn’t allow others to speak, and gives unnecessary explanations with a condescending or patronizing tone. I chose Holz because the first advisor I worked with was fantastic (I believe it was with Shawn). Plus, it is close enough that I can walk home after I dropped off my vehicle, but since then, most encounters have been with Chris; I will choose another non-Holz location as it appears Chris’s behavior is allowed as I find it hard to believe his peers do not his encounters with patrons.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mike I apologize for the issues you encountered with Chris and your visit today. In looking into the situation, it looks like there was some misunderstanding between Chris and our appointment setters and for that I apologize. I also apologize for any rudeness Chris exhibited. I assure you I have already spoken with Chris so he can fix the error of his ways. We would be happy to address and diagnose the issue with your truck if you would like? We can always set it up where you will always work with Shawn when you come in as well. If you would like to set up an appointment with Shawn, please just reply to the email I sent you. We would be happy to get you taken care of. If there is anything further, I can do please do not hesitate to contact me at any time. Kevin Drury - Service Director
Very professional on time for the appointment.
Very professional on time for the appointment..Seemed to want to accommodate all my concerns.
Very professional on time for the appointment.
Very professional on time for the appointment..Seemed to want to accommodate all my concerns.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We appreciate your kind words about our professionalism and dedication to addressing your concerns. At Holz Motors, we strive to provide the best service possible, and we're glad to hear that we met your expectations. We look forward to assisting you again in the future! - The Holz Motors Team
It was ok.
It was ok. They did call with an estimate in a timely manner, and called when it was completed
It was ok.
It was ok. They did call with an estimate in a timely manner, and called when it was completed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Donna! We appreciate your feedback and are glad to hear that you received timely communication from Holz Motors regarding your estimate and completion. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again! - The Holz Motors Team
Everyone is professional, knowledgeable, helpful, listens
Everyone is professional, knowledgeable, helpful, listens to you, and genuinely cares about you. They want to provide the best service.
Everyone is professional, knowledgeable, helpful, listens
Everyone is professional, knowledgeable, helpful, listens to you, and genuinely cares about you. They want to provide the best service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you experienced professionalism and genuine care at Holz Motors. Our team is dedicated to providing the best service possible, and your feedback truly motivates us. We look forward to serving you again in the future! - The Holz Motors Team
I had a fast check in and they periodically updated me on
I had a fast check in and they periodically updated me on the status of my vehicle till it was completed. I always get good service at Holz.
I had a fast check in and they periodically updated me on
I had a fast check in and they periodically updated me on the status of my vehicle till it was completed. I always get good service at Holz.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had a fast check-in and appreciated the updates on your vehicle. It’s our goal at Holz Motors to provide excellent service, and we're glad to know that we've met your expectations. We look forward to seeing you again soon! - The Holz Motors Team
Dealership is good, service guy, Shawn Christian was a
Dealership is good, service guy, Shawn Christian was a horrible service worker , he was rude, lazy and arrogant
Dealership is good, service guy, Shawn Christian was a
Dealership is good, service guy, Shawn Christian was a horrible service worker , he was rude, lazy and arrogant
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Dear jsmmcludwig, I am very sorry you were not happy with the service you received from Shawn. I assure you I have spoken to him about how we take care of our customers here at Holz Motors. If there is anything I can do to rectify the situation or if you would like to discuss the situation further please feel free to give me a call at any time. Kevin Drury - Service Director.
Jason Butler was very friendly and all the work was done
Jason Butler was very friendly and all the work was done very quickly. Thank you.
Jason Butler was very friendly and all the work was done
Jason Butler was very friendly and all the work was done very quickly. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us at Holz Motors and for recognizing our efficient service. We appreciate your kind words and look forward to welcoming you back in the future. Drive safely! - The Holz Motors Team
Great experience, Jason was very friendly and helpful.
Great experience, Jason was very friendly and helpful. Top notch service, accommodating waiting run. The facility was very well kept. Pleasure all around.
Great experience, Jason was very friendly and helpful.
Great experience, Jason was very friendly and helpful. Top notch service, accommodating waiting run. The facility was very well kept. Pleasure all around.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us at Holz Motors. We are proud of the top-notch service provided by our team, and it's fantastic to hear that you found our facility well-kept. We appreciate your feedback and look forward to welcoming you back in the future. - The Holz Motors Team
Upfront with what needs to be done, great quality work.
Upfront with what needs to be done, great quality work. No hassles, couldn't ask for a better place to take your car.
Upfront with what needs to be done, great quality work.
Upfront with what needs to be done, great quality work. No hassles, couldn't ask for a better place to take your car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're thrilled to hear that you found our services upfront, hassle-free, and top-notch. We appreciate your trust in Holz Motors for your car needs and look forward to serving you again. Drive safely! - The Holz Motors Team