Reviews
Great working with Holz - third vehicle purchased there.
Great working with Holz - third vehicle purchased there. Highly recommend them for your automotive needs. Stephen was knowledgeable and professional. Vehicle was delivered with more miles than we hoped.
Great working with Holz - third vehicle purchased there.
Great working with Holz - third vehicle purchased there. Highly recommend them for your automotive needs. Stephen was knowledgeable and professional. Vehicle was delivered with more miles than we hoped.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your amazing review, Kelly! We're delighted to hear that this is your third vehicle purchased from Holz Motors. It's fantastic that Stephen provided knowledgeable and professional service. We appreciate your recommendation for others seeking automotive needs. We understand your concerns regarding the delivery miles, and we'll continue to strive for excellence in every aspect. We look forward to serving you again! - The Holz Motors Team
While I purchased a used car from Bolts my customer
While I purchased a used car from Bolts my customer experience was timely, professional and no nonsense. I indicated I wanted one price quoted and the # was final...they presented the car with all the service history and during their service review identified and fixed all upcoming problems that might occur. Colin the fiance mgr. was pleasant and efficient. I would recommend this dealership as I felt valued and appreciated as a customer...Thks to you all
While I purchased a used car from Bolts my customer
While I purchased a used car from Bolts my customer experience was timely, professional and no nonsense. I indicated I wanted one price quoted and the # was final...they presented the car with all the service history and during their service review identified and fixed all upcoming problems that might occur. Colin the fiance mgr. was pleasant and efficient. I would recommend this dealership as I felt valued and appreciated as a customer...Thks to you all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review, Sue! We're thrilled to hear about your positive experience with Holz Motors. It's great to know that our team, especially Colin, made you feel valued and that you appreciated our transparent pricing and thorough service. We look forward to assisting you again in the future! - The Holz Motors Team
Looks like once again they said they did something but
Looks like once again they said they did something but must have forgotten to rotate my tires. I think after two screwups you have lost me as a customer.
Looks like once again they said they did something but
Looks like once again they said they did something but must have forgotten to rotate my tires. I think after two screwups you have lost me as a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
James, I would like to thank you for taking the time bringing your most recent service visit to us here at Holz Motors. Our goal here at Holz Motors is to provide quality service to each of our customers. I want to personally apologize for our failure to meet yours and my expectations. I assure you I have spoken to the technician and reprimanded him for his oversight. I cannot apologize enough for his missteps. Scott has already left you a voicemail so we can try and rectify the situation. I hope that you will give us a chance to prove that we can provide the service that you expect. I thank you for your time and I look forward to taking care of you in the future.
Shawn and his team of technicians did exceptional work
Shawn and his team of technicians did exceptional work with fixing my Impala's alignment and loose tie rod.
Shawn and his team of technicians did exceptional work
Shawn and his team of technicians did exceptional work with fixing my Impala's alignment and loose tie rod.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that Shawn and our team were able to provide exceptional service in fixing your Impala's alignment and loose tie rod. Your feedback means a lot to us at Holz Motors. We look forward to assisting you again in the future! - The Holz Motors Team
EXCELLENT- HAD SOME BODY WORK DONE WAS THERE A COUPLE OF
EXCELLENT- HAD SOME BODY WORK DONE WAS THERE A COUPLE OF DAYS AND LOOKS GREAT
EXCELLENT- HAD SOME BODY WORK DONE WAS THERE A COUPLE OF
EXCELLENT- HAD SOME BODY WORK DONE WAS THERE A COUPLE OF DAYS AND LOOKS GREAT
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Scott! We're thrilled to hear that you are pleased with the body work done on your vehicle at Holz Motors. Our team takes pride in delivering great results, and we're glad we met your expectations. We look forward to seeing you again for any future needs! - The Holz Motors Team
Very courteous, clean and knowledgeable.
Very courteous, clean and knowledgeable. Stayed late to close the deal. Nice selection of vehicles
Very courteous, clean and knowledgeable.
Very courteous, clean and knowledgeable. Stayed late to close the deal. Nice selection of vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We at Holz Motors are delighted to hear that you found our team courteous and knowledgeable, and that you appreciated our selection of vehicles. We're always here to help and are glad you had a positive experience closing the deal. We look forward to welcoming you back to Holz Motors in the future! - The Holz Motors Team
Vince Xiong made our purchase very enjoyable, and helped
Vince Xiong made our purchase very enjoyable, and helped us with all are concerns. Everyone was very helpful and friendly.
Vince Xiong made our purchase very enjoyable, and helped
Vince Xiong made our purchase very enjoyable, and helped us with all are concerns. Everyone was very helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience with us at Holz Motors and that Vince was able to assist you with all your concerns. We strive to create a friendly atmosphere for our customers. We look forward to seeing you again soon! - The Holz Motors Team
Mark Borkenhagen actually listened to my budget and
Mark Borkenhagen actually listened to my budget and vehicle requests and requirements. I am 60 years old and have purchased many vehicles from a variety of dealerships since I was 16. This the first time I can actually say that this was a professional, efficient, and even an enjoyable experience. I have already recommended Mark to others and will continue. Thank you Mark and Holz
Mark Borkenhagen actually listened to my budget and
Mark Borkenhagen actually listened to my budget and vehicle requests and requirements. I am 60 years old and have purchased many vehicles from a variety of dealerships since I was 16. This the first time I can actually say that this was a professional, efficient, and even an enjoyable experience. I have already recommended Mark to others and will continue. Thank you Mark and Holz
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We're thrilled to hear that Mark provided you with a professional and enjoyable experience at Holz Motors. It's great that he listened to your needs and budget. Your recommendations mean a lot to us, and we appreciate you spreading the word. We look forward to seeing you again soon! - The Holz Motors Team
So, when I called to set up my appointment for my truck,
So, when I called to set up my appointment for my truck, it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 10/23/2024. When I came in to drop off my vehicle, I had another unfortunate encounter with Chris Martin, as I have in the past. (I had hoped the previous encounters were one off’s). When trying to get checked in, Chris talked over me while I was trying to explain what I had agreed upon when scheduling my appointment, as he said my appointment was for 10/23/2024. I eventually told him he was cutting me off and would not let me speak, but his rude behavior continued. As it was evident he did not want to hear anything I had to say, I decided to leave. I have dealt with Chris in other encounters, and this seems to be his norm: he is rude, doesn’t allow others to speak, and gives unnecessary explanations with a condescending or patronizing tone. I chose Holz because the first advisor I worked with was fantastic (I believe it was with Shawn). Plus, it is close enough that I can walk home after I dropped off my vehicle, but since then, most encounters have been with Chris; I will choose another non-Holz location as it appears Chris’s behavior is allowed as I find it hard to believe his peers do not his encounters with patrons.
So, when I called to set up my appointment for my truck,
So, when I called to set up my appointment for my truck, it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 10/23/2024. When I came in to drop off my vehicle, I had another unfortunate encounter with Chris Martin, as I have in the past. (I had hoped the previous encounters were one off’s). When trying to get checked in, Chris talked over me while I was trying to explain what I had agreed upon when scheduling my appointment, as he said my appointment was for 10/23/2024. I eventually told him he was cutting me off and would not let me speak, but his rude behavior continued. As it was evident he did not want to hear anything I had to say, I decided to leave. I have dealt with Chris in other encounters, and this seems to be his norm: he is rude, doesn’t allow others to speak, and gives unnecessary explanations with a condescending or patronizing tone. I chose Holz because the first advisor I worked with was fantastic (I believe it was with Shawn). Plus, it is close enough that I can walk home after I dropped off my vehicle, but since then, most encounters have been with Chris; I will choose another non-Holz location as it appears Chris’s behavior is allowed as I find it hard to believe his peers do not his encounters with patrons.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mike I apologize for the issues you encountered with Chris and your visit today. In looking into the situation, it looks like there was some misunderstanding between Chris and our appointment setters and for that I apologize. I also apologize for any rudeness Chris exhibited. I assure you I have already spoken with Chris so he can fix the error of his ways. We would be happy to address and diagnose the issue with your truck if you would like? We can always set it up where you will always work with Shawn when you come in as well. If you would like to set up an appointment with Shawn, please just reply to the email I sent you. We would be happy to get you taken care of. If there is anything further, I can do please do not hesitate to contact me at any time. Kevin Drury - Service Director
Very professional on time for the appointment.
Very professional on time for the appointment..Seemed to want to accommodate all my concerns.
Very professional on time for the appointment.
Very professional on time for the appointment..Seemed to want to accommodate all my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We appreciate your kind words about our professionalism and dedication to addressing your concerns. At Holz Motors, we strive to provide the best service possible, and we're glad to hear that we met your expectations. We look forward to assisting you again in the future! - The Holz Motors Team