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Van Bortel Ford

4.2 out of 5 (4.2) 400 reviews

Dealer on Cars.com since August 2004

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 8:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 6:30 AM - 8:00 PM
Tue 6:30 AM - 8:00 PM
Wed 6:30 AM - 8:00 PM
Thu 6:30 AM - 8:00 PM
Fri 6:30 AM - 8:00 PM
Sat 6:30 AM - 8:00 PM
Sun Closed

Reviews

4.2 out of 5 4.2
400 lifetime reviews. Includes reviews of Van Bortel Ford from DealerRater.com
  • Absolutely the best!!
    February 27, 2013

    Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have rec...ieved since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

  • 5.0 out of 5
    The easiest car buying experience I have ever had.
    March 21, 2018

    Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. I...f you in the market for a vehicle you owe it to yourself to call Dan Happ at Van Bortel Ford !!!

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    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Dan Happ

    Sales Consultant

  • 5.0 out of 5
    Awesome buying experience
    February 18, 2018

    Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying expe...rience he was not pushy at all answered all of our questions went over all the options we had and as a result we ended up buying a 2018 Explorer thanks Steve will definitely be back again

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    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Van Bortel Ford from DealerRater.com

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2004

Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

"There's Nothing We Won't Do For You!"

Top Reviewed Employees

Van Bortel Ford
71 Marsh Rd East Rochester, NY 14445
New (888) 205-2689
Used (866) 334-5078
Service (585) 670-6848
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