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Van Bortel Ford

(1,083 reviews)
Visit Van Bortel Ford
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Inventory

See all 297 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2022.
Welcome to Van Bortel Ford! Located in East Rochester NY Van Bortel Ford is Rochester's #1 Ford Dealership and proud to be a 12-Time Winner of the Ford President's Award for providing extraordinary customer experiences. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

Service center

Phone number (585) 670-6848

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Meet our employees

Reviews

(1,083 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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No pressure sales.

No pressure sales. Great inventory. Accommodated our schedule. Salesman, Claxton Wells is very knowledgeable, personable and polite.

No pressure sales.

No pressure sales. Great inventory. Accommodated our schedule. Salesman, Claxton Wells is very knowledgeable, personable and polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Wonderful experience from start to finish!

Wonderful experience from start to finish! Stress free car buying event. Dan Happ was a pleasure to work with.

Wonderful experience from start to finish!

Wonderful experience from start to finish! Stress free car buying event. Dan Happ was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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The dealership was extremely helpful and they had designs

The dealership was extremely helpful and they had designs on tremendous help and designed to help me!

The dealership was extremely helpful and they had designs

The dealership was extremely helpful and they had designs on tremendous help and designed to help me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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There are many people in the dealership that assist with

There are many people in the dealership that assist with your service. Some are better than others. The biggest blunder I routinely have is the vehicle techs leaving muddy scraps on the door panel, messy fingerprints ( attention to detail mishaps) while returning the vehicle to the owner.

There are many people in the dealership that assist with

There are many people in the dealership that assist with your service. Some are better than others. The biggest blunder I routinely have is the vehicle techs leaving muddy scraps on the door panel, messy fingerprints ( attention to detail mishaps) while returning the vehicle to the owner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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The quick lane folks are always great, Denise took care

The quick lane folks are always great, Denise took care of the service I required quickly and efficiently. She and the team exceeded my expectations!

The quick lane folks are always great, Denise took care

The quick lane folks are always great, Denise took care of the service I required quickly and efficiently. She and the team exceeded my expectations!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Terrific service!

Terrific service! Amiable staff and they work quickly to get your needs met. We continue to use them for buying cars and getting cars serviced and they are terrific!

Terrific service!

Terrific service! Amiable staff and they work quickly to get your needs met. We continue to use them for buying cars and getting cars serviced and they are terrific!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Huge shout out to the service team Derrick, tech Andy

Huge shout out to the service team Derrick, tech Andy master mechanic rupel and GM Tom for the extream about of help they were and the service they provided me while dealing with my bronco time and time again your guys made the wait worth it since I've been back in my baby I've been nothing but happy so thanks again guys would love a picture with the ppl listed for all the time and effort discount they were able to help with loaner after loaner you guys killed it....

Huge shout out to the service team Derrick, tech Andy

Huge shout out to the service team Derrick, tech Andy master mechanic rupel and GM Tom for the extream about of help they were and the service they provided me while dealing with my bronco time and time again your guys made the wait worth it since I've been back in my baby I've been nothing but happy so thanks again guys would love a picture with the ppl listed for all the time and effort discount they were able to help with loaner after loaner you guys killed it....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I cannot say enough good things about van Bodle Ford.

I cannot say enough good things about van Bodle Ford. I bought a new car and The whole experience was awesome. We met with the salesman first who told us everything we didn’t know about the vehicle laid out the exact pricing and what we could expect in the buying process. Next, we met with the finance manager, who did exactly the same thing. It was the easiest I have ever bought a vehicle in my life. They should get 10 out of five because they are that good.

I cannot say enough good things about van Bodle Ford.

I cannot say enough good things about van Bodle Ford. I bought a new car and The whole experience was awesome. We met with the salesman first who told us everything we didn’t know about the vehicle laid out the exact pricing and what we could expect in the buying process. Next, we met with the finance manager, who did exactly the same thing. It was the easiest I have ever bought a vehicle in my life. They should get 10 out of five because they are that good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I called Dan inquiring about getting a used yellow ford

I called Dan inquiring about getting a used yellow ford ranger. He met with me and called me a couple days later. Very professional and punctual.

I called Dan inquiring about getting a used yellow ford

I called Dan inquiring about getting a used yellow ford ranger. He met with me and called me a couple days later. Very professional and punctual.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Van Bortel Ford made my buying experience a pleasure.

Van Bortel Ford made my buying experience a pleasure. Everyone is super friendly and helpful the minute you arrive.Steve Miller was my salesperson and he did a fantastic job. Steve always returned my calls, and answered any questions I had. I would also like to thank Mark the technology person who went over all the features of my new vehicle. He said if I have any questions to call him and he will help me. Van Bortel is approximately 1hr. and 20 minutes from where I live and I would definitely consider making the drive to buy there again, great dealership. Job well done, and thanks to all involved. John

Van Bortel Ford made my buying experience a pleasure.

Van Bortel Ford made my buying experience a pleasure. Everyone is super friendly and helpful the minute you arrive.Steve Miller was my salesperson and he did a fantastic job. Steve always returned my calls, and answered any questions I had. I would also like to thank Mark the technology person who went over all the features of my new vehicle. He said if I have any questions to call him and he will help me. Van Bortel is approximately 1hr. and 20 minutes from where I live and I would definitely consider making the drive to buy there again, great dealership. Job well done, and thanks to all involved. John

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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