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Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 6:30 AM - 8:00 PM

Van Bortel Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 8:00 PM

Tuesday

6:30 AM - 8:00 PM

Wednesday

6:30 AM - 8:00 PM

Thursday

6:30 AM - 8:00 PM

Friday

6:30 AM - 8:00 PM

Saturday

6:30 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2004

Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships

...

in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

"There's Nothing We Won't Do For You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
453 lifetime reviews. Includes reviews of Van Bortel Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 1, 2018

    Steve Miller was the beat salesperson I have ever bought a car from. Went the extra mile and was very responsive. I would recommend him and the dealership... to anyone

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 27 reviews

    Bryan Zemaitis

    Finance Manager

    (4.9) 20 reviews

  • 5.0 out of 5
    December 1, 2018

    Everything was excellent from start to finish, Matt was great to work, as was Bryan. Highly recommend Van Bortel to anyone looking for a car. Will definitely... be back!

    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Zemaitis

    Finance Manager

    (4.9) 20 reviews

    Matt German

    Internet Sales Consultant

    NOT RATED

  • February 27, 2013

    Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have recieved... since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2018

    Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly... used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Service Department

    Repairs & Service

    (5.0) 40 reviews

  • 5.0 out of 5
    November 24, 2018

    Have purchased 2 other vehicles from Van Bortel???s and Have always had a great experience. Paul did a great job explaining the features of the Ford Edge.... The service has always been excellent . Never high pressured to buy.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Bowers

    Sales Consultant

    (4.2) 8 reviews

  • 4.0 out of 5
    November 13, 2018

    Took my car in for service without an appt they allowed me to drop my truck off and leave it overnight, fixed it and happy. Only negative was I wanted... sales to give me a trade in # for a new truck and sales dropped the ball. Not service they were great. Yanni was my guys name

    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Service Department

    Repairs & Service

    (5.0) 40 reviews

  • 5.0 out of 5
    November 13, 2018

    Best place around for fast friendly service,they go above and beyond to make sure you are happy when you leave...I highly recommend them for any and all... of your service needs

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Service Department

    Repairs & Service

    (5.0) 40 reviews

  • 5.0 out of 5
    November 12, 2018

    Our experience with Van Bortel Ford was great. There was no pressure and there were no games played. They gave us their best price which was lower than... any of their competitors. Our sales associate Jerry Reyes was a pleasure to work with. He was professional, knowledgeable, efficient and friendly. We will definitely do business with Van Bortel again and will recommend Jerry and Van Bortel Ford to friends and family.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry Reyes

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 12, 2018

    i returned after 5 years to see Steve Miller for a new truck. Met Steve 10 years ago and though i did not buy a truck from him i remembered his great service... so i bought my next truck from him in 2013. He does a great job getting me the most for my money and i returned to see him again. He did not disappoint. Thanks Steve.

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 27 reviews

  • 5.0 out of 5
    November 8, 2018

    Special thanks to ???Steve??? service team lead. Top notch diagnostic skills and great personal service. It???s people like this that make me come to... Van Bortel vs Webster for service and to buy my Fords

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Service Department

    Repairs & Service

    (5.0) 40 reviews

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