[{"id":198474,"personPtyId":51404886,"firstName":"Steve","lastName":"Miller","titleText":"Sales Consultant","shortBioText":"Steve grew up in Fairport and now lives in Farmington with his wife and 3 children. When Steve started at Van Bortel Ford in the summer of 2005, he brought with him 5 years restaurant managerial experience while attending SUNY Geneseo College. 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He lives in Spencerport, enjoys basketball and track sports. While he attended college (MCC & Roberts Weselyn) he competed in the US National Track meet for the triple jump and was ranked 13th in the nation.","emailTxt":"bzemaitis@vanbortelford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vanbortelford/5b13a85c-b72f-4685-afeb-74a631219aa3.jpg","drDealerId":28867,"dealerEmpStartDtUtc":"1264982400","industryStartDtUtc":"1149120000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":198481,"firstName":"Jake","lastName":"McClelland","titleText":"Finance Manager","emailTxt":"jmcclelland@vanbortelford.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/012ea173-f727-4a52-a812-7fb4e15b1f1b.jpg","drDealerId":28867,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":197086,"personPtyId":40210111,"firstName":"Matt","lastName":"German","titleText":"Internet Sales Consultant","shortBioText":"I grew up in the Rochester area and have been in the automobile industry, and with Van Bortel Ford since 2011. I have always had a passion for cars, especially Fords. 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Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 8:00 PM

Van Bortel Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 8:00 PM

Tuesday

6:30 AM - 8:00 PM

Wednesday

6:30 AM - 8:00 PM

Thursday

6:30 AM - 8:00 PM

Friday

6:30 AM - 8:00 PM

Saturday

6:30 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2004

Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships

...

in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

"There's Nothing We Won't Do For You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
429 lifetime reviews. Includes reviews of Van Bortel Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 7, 2018

    Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 5, 2018

    The sales department was very helpful, friendly and efficient. I enjoy buying vehicles from here with no pressure. I???ve been a customer for 8 years!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Zemaitis

    Finance Manager

    (4.8) 16 reviews

    Jerry Reyes

    Sales Consultant

    NOT RATED

  • February 27, 2013

    Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have recieved... since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2018

    I have worked with Steve Miller for well over 10 years with more than 50 transactions. The honesty, integrity and efforts are unmatched. His ability... to become a trusted advisor and not just a salesman sets him apart from all others. A true asset for VanBortel Ford!!

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 5, 2018

    My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th wheel... making sure that the truck has the capability to tow my size 5th wheel. He was really helpful when we ordered my wives car making sure that it had everything she wanted. When we decided to lease a vehicle he explained the lease program to us making sure that we fully understood the lease program. He's our go to salesman for ALL our vehicle needs. Always able to take a call before, during and after we purchased our vehicles.

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

    Service Department

    Repairs & Service

    (5.0) 27 reviews

  • 5.0 out of 5
    October 5, 2018

    I've worked with Steve on my last three leases at Van Bortel Ford, including my new Ford F-150 this past August. He is a true asset to that dealership... and I would recommend him to anyone. He's easy to talk to, very knowledgeable and makes the entire sales process very easy.

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 5, 2018

    I meet Steve about 8 years ago when my wife was looking for a car. I was impressed with his product knowledge, integrity, and professionalism. We ended... up purchasing a vehicle for my wife and since have purchased over 25 vehicles both personal and for the business. Steve has made the process so easy its almost scary. All it takes is a phone call to let him know what we need and a few days later he shows up at our office with the vehicle! WOW! No shopping!! No hassle!! No BS!! Just plain WOW!! Being in the service business for over 40 years we strive to deliver the WOW experience to our customers. It's that buying experience where when you are done you just have to tell everyone you meet how great it was. I gave Steve a 5 only because I could not give him a 10!! Keep up the great service!!

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    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 5, 2018

    Steve has assisted me with two consecutive vehicles. His attention to my specific requests has been refreshing and shows his ability to read and deliver... to his clients. On top of this he's personable but not pushy in the least. I consider him a friend and would not hesitate to refer my friends to him. Thanks, Steve!

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    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 5, 2018

    He made me experience purchasing a car very enjoyable. His questions helped me find the right vechile. Not only was the sale experience enjoyable Stephen... made sure to follow up with me and make sure I made the right decision. Will be a life long customer of Mr. Miller. Thank you

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    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

  • 5.0 out of 5
    October 4, 2018

    Steve Miller is the best sales guy out there! vanBortel is a top notch dealership with a lot of class. They keep you focused on what car and what is... best for your needs

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    Worked with:
    Steve Miller

    Sales Consultant

    (5.0) 20 reviews

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