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Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 8:00 PM

Van Bortel Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 8:00 PM

Tuesday

6:30 AM - 8:00 PM

Wednesday

6:30 AM - 8:00 PM

Thursday

6:30 AM - 8:00 PM

Friday

6:30 AM - 8:00 PM

Saturday

6:30 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2004

Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships

...

in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

"There's Nothing We Won't Do For You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
403 lifetime reviews. Includes reviews of Van Bortel Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 3, 2018

    Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him!

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Happ

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    August 16, 2018

    Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the second... largest purchase of my life.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Happ

    Sales Consultant

    NOT RATED

  • February 27, 2013

    Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have recieved... since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 9, 2018

    Very poor communications, They don't return calls and messed up the delivery of our new vehicle. Expected to pick up our car on Saturday and didn't... find out until late Friday they never got it in. Already sold our car and sitting here still waiting and no call to even let us know it came in. STAY AWAY.

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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Bowers

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    March 21, 2018

    Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. If... you in the market for a vehicle you owe it to yourself to call Dan Happ at Van Bortel Ford !!!

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Happ

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    February 18, 2018

    Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying experience... he was not pushy at all answered all of our questions went over all the options we had and as a result we ended up buying a 2018 Explorer thanks Steve will definitely be back again

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jake McClelland

    Finance Manager

    NOT RATED

    Steve Miller

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    February 15, 2018

    NEVER buy a warranty from. Salespeople totally misrepresented the warranty he sold us for $500. It wasn't until completing the lease that we learned the... warranty was for something completely different. Salesman sold us a product he did not understand himself. Have several salespeople explain the samething to you over again. Record it. They do not stand behind salespeople.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    February 15, 2018

    Our salesman totally misrepresented a warranty. We paid $500 for a warranty we can not use. We repeatedly asked about the warranty coverage and where... told one thing. Upon the end of my lease we were told the warranty was for something completely different. Management totally unwilling to discuss matter. Don't waste your money on warranty. Or ask several salepeople to describe it to you. Record it they do not back up salespeople.

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    Not Applicable
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    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 24, 2018

    We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are very... professional and personable. Claxton showed us all the purchase options available and explained the pros and cons of each. He spent a good deal of time to find the car we wanted and got it to us in a very short time and at a price we feel was very good.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Zemaitis

    Finance Manager

    NOT RATED

    Claxton Wells

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 2, 2017

    I was very impressed with VanBortel Ford and the personnel were very helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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