Van Bortel Ford Hours
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships
in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
"There's Nothing We Won't Do For You!"
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Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him!
Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the second... largest purchase of my life.
Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have recieved... since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!
Very poor communications, They don't return calls and messed up the delivery of our new vehicle. Expected to pick up our car on Saturday and didn't... find out until late Friday they never got it in. Already sold our car and sitting here still waiting and no call to even let us know it came in. STAY AWAY.
Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. If... you in the market for a vehicle you owe it to yourself to call Dan Happ at Van Bortel Ford !!!
Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying experience... he was not pushy at all answered all of our questions went over all the options we had and as a result we ended up buying a 2018 Explorer thanks Steve will definitely be back again
NEVER buy a warranty from. Salespeople totally misrepresented the warranty he sold us for $500. It wasn't until completing the lease that we learned the... warranty was for something completely different. Salesman sold us a product he did not understand himself. Have several salespeople explain the samething to you over again. Record it. They do not stand behind salespeople.
Our salesman totally misrepresented a warranty. We paid $500 for a warranty we can not use. We repeatedly asked about the warranty coverage and where... told one thing. Upon the end of my lease we were told the warranty was for something completely different. Management totally unwilling to discuss matter. Don't waste your money on warranty. Or ask several salepeople to describe it to you. Record it they do not back up salespeople.
We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are very... professional and personable. Claxton showed us all the purchase options available and explained the pros and cons of each. He spent a good deal of time to find the car we wanted and got it to us in a very short time and at a price we feel was very good.
I was very impressed with VanBortel Ford and the personnel were very helpful.