Myrtle Beach Hyundai

Took my almost new car in for a repair to a small hole in the carpet. They took all the seats out for the repair and did lots of damage. Rip in my leather seat, scuff marks on the back of seats, rip in the headrest, scuffed up the door jambs, I could go on and on. It's like they drug the seats across every surface then threw them in a pile. Ths carpet is still not fixed. I will not even go back to this dealership for my free oil change and any other free warranty work, I will not recommend them and I will not buy from them when I do trade in my 2024 Santa Fe Limited. Never received an apology. The only person who did his job correctly was Mike at the service desk.

Service Gentleman Jeff was so nice, however the BIG girl that sits at the end in service by the wall and her little dark hair girlie are sooooo RUDE! They gossip about the customers. I will surely not be going there to purchase a vehicle. Nothing like the great staff that was at Major Hyundai in Pa. These 2 ladies should be fired!!!! This will be my 3rd time there and they are just so RUDE. They do not get up from their stools for nothing. They do forget that is customers pay their wages.

After oil changes for 4 yrs. without additional repairs my luck ran out. I had an oil chang a month ago, but my airbag lite came on so took it to the Myrtle Beach Hyundai. My advisor said it would be a $195 diagonistic fee, but all was free. My advisor left early. My 2012 Sonata SEL with 72,662 miles and 3 hrs later after 5pm, another advisor checked me out stating they are a lot of major things wrong with my car and my advisor will call me on it, he didn't want to get involved, but he said the car is ok to drive over highway 31 to NC. 2 days later I finally talked with my advisor at closing Friday nite, telling my my car is at risk of driving and may need to be towed in. I shouldn't drive to an event that nite, telling me the valor &timing cover is leaking oil, cv axile is leaking grease, lower control arm bushing &lower ball joint are cracked and torn, cabin and engine filters needed. I was very concerned with this conflicting information. So Sat, I called for anyone that would answer, but was told to wait for the service manager Monday. Monday AM he called we had a nice talk, he looked at the tech's and advisor's notes and assured me that I could drive to Missouri and back w/o a problem, he promised, another conflict. My advisor said that she had been in contact with car shield service for me and told me to drop off my car and car shield would give me a rental, just call them. Wrong, I called car shield to rent and they said that I need a claim number, conferenced hyundai advisor with car shield and the advisor was silent, when car shield said that she is incorrect. I called car shield again to get a status of hyundai advisors progress since my hyundai advisor was evasive with me on what was happening after 2 weeks. Car Shield informed me that Hyundai has never called. A new car saleman called telling me to bring my title to trade my car in on a new car, without a conersation with me, wow. Took my car to local mechanics for a overall check and nothing is wrong. A hyundai new salesman text me the last couple of days, really. If you have a good product, you shouldn't have to rip seniors off to serve your needs. The service manager, his team and new carsales team are all involved, I feel. Are they this hard up that they have to go back to the used car saleman attitude, ripping off seniors? What is Myrtle Beach Hyundai service coming too? Customers be aware.......6 months ago I was told I needed a new oil pan($500)purchased, but did I really?....... I am disappointed after being a loyal customer for 4 years.

I purchased the car brand new off the lot after looking at advertisements on the Hyundai corporate website. The car was a Sonata n line. The car was shown on the website to have a manual mode on the cruise control. And it was proven by the dealership, but it does not have it at the months of working with Hyundai corporate. The only person that was able to assist me, but this issue is the dealership. Hyundai corporate. Sent me emails, apologizing for the false advertisement and the car not having the advertise features. I was told all the information i sent over to the dealer was presented to the sales manager, as well as the general manager. I’ve been trying to contact either of them for over a month and have not been able to receive a response. It’s very worrying that even after having an Email from Hyundai corporate confirming the car is missing. The advertise features dealership will not contact me. And Hyundai is unwilling to do anything. They also listed the performance of the vehicle three separate times on the website. All different numbers I purchased the vehicle because it was claimed to have a 0 to 60 mph time of under five seconds 4.7 This was also determined to be false and there is not a single test showing the car is capable of that, Very dissatisfied with my purchase and my experience. I do not feel safe In this car, it’s a car was capable of doing what was advertised and had the advertise features I would not be writing this.

Do not go here unless you want them to change price you agreed upon after 5 hours. Just terrible sales force, agreed on price after 5 hours of waiting than changed price when I went to sign contract. Like being in 1980s again except the prices. Do not go here.

The dealership was able to get me in for an air conditioning problem within one day. The staff was courteous and explained the problem fully. It has been fixed to my satisfaction and if I lived in the area I would make this my "go to" dealership. I would rate my service representative as excellent.

I purchased a 2025 Tucson Limited from them in 09/2024 for $43K. My experience start to finish was horrible! I had TWO individual sales employees tell me they would sell me the car for MSRP since I was driving 3 hours (150 miles) to buy the car. When I got there the sales manager was rude and smug and advised he was tacking an additional $600 onto the purchase price for no other reason than, “You drove all the way here to get it, supply and demand buddy. If you want it you’ll give me $600 more for it.” I didn’t buy the car the same day and this negative first impression almost caused me to not buy it at all, but I really wanted this car. I wired them the money a few days later and they agreed to drive it to NC to deliver it. I was happy about that so 1 point back to them. The car was delivered and my sales person left quickly after I signed the bill of sale before I inspected the car. I found unacceptable damage to the (brand new) car and contacted her about it. She admitted she did not inspect the car prior to delivery. (See photos). Then her and her manager attempted to pressure me to leave a perfect score survey (even though I wasn’t happy and had damage to my car) so they could get their sales commission bonus. My sales person then texts me using “TV mature words” because I told her I’m not leaving a positive survey until my car is fixed. Ask yourself, is this how you want your sales person talking to you after spending that kind of money at their dealership (see screenshots). Customer service at this dealership ends the second you sign your paperwork and pay them!! Please learn from my $43K mistake and steer clear of this dealership! If I could leave negative stars I would. I’m now considering trading my car in for something different and I’ll just take the loss.

Nice looking dealership, nice people but if you need service, OMG. I got a check engine light yesterday. This morning I tried to schedule service on their web site. The first time I could get was JULY 9, 2024, I month from now. I talked to a service adviser and was told to leave the car for several days and they would try to "fit it in". What good is a dealership that makes you wait 30 days to get service? I am very disappointed.

I had my wife's Santa Fe serviced at Myrtle Beach Hyundai on Monday. They could not have been any more courteous, faster or more pleasant. The service writer explain all the details of what was to be done. The new facility is very nice with lots of amenities. Coffee and snacks are provided and the service to the car was just what was needed. They even wash the car when done with the service. Really good customer service.

they will sell you a used broken car do not go there they lie right to your face then do nothing to help you when the car breaks