Hamby Automotive

My husband and I purchased a pre owned truck from Hamby. My husband noticed that the truck had a vibration at 65-70 mph during the test drive. The salesman, Willie, reassured us that the vibration would be fixed. It was documented in the paperwork. After 3 trips to the dealership and spending several hours waiting, the vibration is still there. The truck had newer All Terrain tires. We were assured that the tires were good, and the truck had been looked over by their certified mechanics. After these the visits, the problem is not resolved. The dealership only offered to replace the All Terrain tires with street tires from the warehouse. We paid well over $60,000 for this truck. The price reflects the all terrain tires that we liked, not a street tire. The dealership refused to replace the tires with comparable ones. If the certified mechanics drove this truck prior to it being placed on the lot, they knew there was a problem and did not resolve it. The General Manager, Boris Kostovetsky, said he couldn’t do anything other than replace the tires with the street tires. For a company who repeatedly told us that they take pride in doing fair business their actions don’t reflect this. They even made several comments about another GM dealership and their unfair business dealings. We had planned to return soon to purchase a Tahoe, but we will go elsewhere. Beware if you find an issue during a test drive. They will document the issue and reassure you that it will be fixed. It may not be fixed to your satisfaction.

Went in for factory recall on airbag and decided to get oil change too - after - oil was leaking from oil filter and oil plug - both were loose - awful experience at Hamby Chev in Perry - less than 1 star review for me

I would like to apologize for my rude review a year or two ago. I take a ton of medicine. I really think Hamby are great people.

Absolute horrible experience! After reading all the reviews on Hamby it further questions why my experience was so poor. I brought in my 1 of 5 2009 ZRI with 9,900 miles on it. My wife and I are relocating back to the Georgia area. My clutch failed during a Friday afternoon drive. The tow driver recommended Hamby Chevrolet so I decided to try them. We delivered my ZR1 and was greeted with a cold attitude and a statement, "just drop your car off". I was shocked and left with not many options at 5:00pm on a Friday. I expressed multiple times, could you please prioritize my ZR1 to complete it and possibly store it inside as it waits. That question was met with a quick NO, we don't have room. As a dealership with an empty showroom should surely understand a rare ZR1 in like new condition can be used as a marketing tool. Continuing with this terrible experience, I contacted Hamby on Monday for a status update that ended with a non-interest in fixing my car a priority. The saga went on through a complete week while my ZR1 sat through two weekends while sitting outside through a storm. My ZR1 has never stayed outside in its 9,900 miles. I contacted Hamby service every other day to get an update on my vehicle and drove by multiple times to witness my car sitting in the parking lot. When I picked up my ZR1 I stopped at the service department to get waved away to go to the cashier. There was no warm welcome and explanation of the service provided to my vehicle. Additionally, after inspecting my ZR1, I discovered a few minor scratches and handprints on the fender as if the mechanic didn't use a protective cover. Further, I was charged 25% more than the quoted towing price provided by the tow company. I expressed to both the service department and tow driver that I would prefer to pay for the tow when I dropped my car off. They assured me it was not a problem to pay for the tow through Hamby service invoice. Sure was ok with a 25% markup! I advise anyone with a high-end Corvette or any high-end vehicle not to take it to Hamby service department. From the ratings on line, my experience could have an unknown factor that may be limited to only a few. Please explain why my experience resulted so poorly.

Awesome customer service. Took my 2017 Cadillac CTS for scheduled oil and tire rotation service. Was met with a smile .They went over all the scheduled maintenance before taking it back. I explained that I had a bad CUE display that needed looked at. Quick service done professionally. Car was as clean as when I arrived. No smudge marks,or oily finger prints. Upon going over my work sheet for the total I was told that the CUE display was indeed bad and that they had already ordered a new one and all was covered under warranty. I've bought new vehicles from Hamby's and get service done there. By far, hands down no better place for all your vehicle needs!!

Great customer service-explained everything to me-not long waiting and Ernie was exceptional and answered all my question regarding new vehicle.Very well pleased

I felt welcomed the moment that I walked into the dealership. I requested a test drive on line for a 2015 Chevy Colorado. The vehicle was ready to go once I arrived. The staff was very professional and attentive. I enjoyed my time spent at Hamby and will return there for future vehicle purchases.

Great experience. Sales staff were attentive and professional. Listen to my my wants and were not pushy. This is my second purchase and will be my go to dealer from now on.

Very pleased with the service that we received at Hamby. Our salesman Ed, was very professional , polite, and friendly. We will definitely return if and when we decide to trade.

We have bought cars from Hamby in the past. We came back to them again because they had the best advertised price. We had already been using the Hamby Service Dept for maintenance work on our prior vehicle (2008 Chev Tahoe). When we had to replace it due to an accident, we knew we wanted another vehicle that same size, so we started looking at the new GMC Yukons. We fell in love with the 2019 Yukon in a beautiful red color. Once we drove it, we knew it was the one for us. The new features were unbelievable, and we just love driving it. Thanks, Ed C. for such a positive experience, and for getting us out of there in record time.