Prestige Imports

The staff I interacted with were very rude from even before I brought my car in, and seemed to resent me asking about the details of my warranty, and were not forthcoming with any clarity on whether my issue may or may not be covered (even though I acknowledged that it would have to be diagnosed first). After bringing my car in, I received a text with a video describing a diagnosis that would almost certainly be covered by my Subaru Gold warranty. Shortly afterwards, I got a phone call informing me that I owed money for the diagnosis, which I understood to be covered by the warranty (with a deductible) . When I tried to ask for an explanation, I was met with hostility. I was transferred to another employee, who gave me an explanation that seemed to contradict the diagnosis video I received. While refusing to answer my questions, the staff accused me of refusing to pay, and told me to leave and never bring my car back. I was flabbergasted. When I asked for the write-up from my visit, they refused to provide it, even threatening to call the police if I didn't leave. I had to call to Subaru Corporate from inside the dealership before they acquiesced and gave me a copy of the paperwork from my visit. The write-up that they didn't want to show me completely contradicted the video that I received from the technician. Absolutely horrible experience.

Excellent customer service. The staff were very patient, professional, and carefully explained everything to me, both before my car’s service and afterwards.

Just bought new forrester Diana D is great no hassle exlpained all new bells And whistles been going here for yrs for service too thank you Diana D

Very quick and efficient . Everyone most capable.Have happily dealt with Prestige for 3 decades! Will continue!

Great experience every step of the way. Great immediate appointment and quick service. Thanks, Rosemarie.

My family and I have been using Prestige Subaru in Pleasantville for over 20 years. I have owned 5 Subarus. My loyalty to Subaru is based on two factors first it’s an excellent brand and second which is equally as important is that Rosemarie and her service department is the best service department i have ever experienced. They are honest and ethical and their mechanics do everything right the first time.

Service dept was excellent Work explained and promptly done Ask for Rosemary and she take great care of you and your car

Very courteous. Great service. Had car ready the same day I brought it in. All good.

As always Prestige Imports has furnished my with excellent service for my Subaru Firester. I recommend them to everyone.

Prestige Imports has provided me with excellent service for 33 years, when I bought an Alfa Romeo. While servicing VWs is a challenge, they were able to fix them. Subarus are far more stable than VWs but complex issues arise that Prestige seems able to fix— at a reasonable cost.