Prestige Imports

My family and I have been using Prestige Subaru in Pleasantville for over 20 years. I have owned 5 Subarus. My loyalty to Subaru is based on two factors first it’s an excellent brand and second which is equally as important is that Rosemarie and her service department is the best service department i have ever experienced. They are honest and ethical and their mechanics do everything right the first time.

Service dept was excellent Work explained and promptly done Ask for Rosemary and she take great care of you and your car

Very courteous. Great service. Had car ready the same day I brought it in. All good.

As always Prestige Imports has furnished my with excellent service for my Subaru Firester. I recommend them to everyone.

Prestige Imports has provided me with excellent service for 33 years, when I bought an Alfa Romeo. While servicing VWs is a challenge, they were able to fix them. Subarus are far more stable than VWs but complex issues arise that Prestige seems able to fix— at a reasonable cost.

My husband was hospitalized at the time. Rose was compassionate and made this service simple. All was completed in a few hours. Thank you fi the ride back to my home which was very close!

Everything was explained to me in detail and my questions were answered. The work was done in a timely fashion.

My previously spotless and dent-free 2-year-old car had five dents when I went to it pick up after a recent repair at Presitge Imports. No one informed me about this damage. They hadn’t even bothered to clean the repair spot or remove the residue of the tape they had used while having me wait for a part. When I pointed out the dents, there was no apology, but the service advisor Rosemarie Brancaccio promised to have them fixed. It took numerous calls and several attempts to finally secure an appointment for the repair, and as usual, there was no loaner car provided. The result was very disappointing: only two of the dents were fixed, and now there was new damage to the molding around the tire. Again, there was no acknowledgement or apology. This time, Rosemarie accused me of lying, adding insult to injury. Fortunately, I had taken pictures and videos every time I brought my car in for repair, making it easy to prove that the damage occurred at the dealership. The dents are all around the repair area, likely caused by the improper use of a tool to fix the charger cover. Rosemarie asked me to email her the pictures and she will show them to the service manager when the manager arrives. I did email her right away but have not heard back. I have not seen or been able to talk to a manager all this time. I always found Prestige a nice friendly local dealership unlike any other dealership I had dealt with. I now truly regret trusting them for service. I’ve reached out to VW Customer Care and will update my review if anything changes. Not very hopeful though. I hope this review helps someone.

Service department is professional and always provides great services at reasonable prices. Rosemary always helpful and courteous.

Service department, especially Rosemarie, was very courteous , as always. She answered all my questions in a knowledgeable fashion.