Reviews
Write a reviewLisa is awesome!
Lisa is awesome! She was very informative, organized, and walked you through each step of the process. Was great to have efficient service including extra service to switch out wheels, tires, running boards and racks. Highly recommend Lisa to purchase you next vehicle.
Thank you so much for the 5-star rating! 😊😊
IT WAS A GREAT EXPERIENCE NOSLEN, MARK AND RANDY WERE SO
IT WAS A GREAT EXPERIENCE NOSLEN, MARK AND RANDY WERE SO COMFORTING AND REALLY TOOK CARE OF ME THROUGH THE WHOLE PROCESS.
Sharon thank you for the 5-star review! We really appreciate it 😊👍
Very pleased with dealership and professionalism that
Very pleased with dealership and professionalism that Lisa showed us. Would highly recommend to family and friends.
Barbara, thank you for leaving us a review. We are glad Lisa took great care of you!
We recently purchased an ID.
We recently purchased an ID.4. We worked with two different salespersons, Doug and Lake, both were great. However, when we were passed off to John, not sure of his exact title, but he's the one that went through the finance paperwork with us, the experience went to xxxx. After we had signed the paper showing our credit scores, they came to us with their offer showing an interest rate that was ridiculous, but then offered us extras that we could buy, and if we did, they could lower the interest rate. Which immediately set off my xxxxxxxx detector and I made John aware of this. He then went to talk to his manager who came back with some story about how they didn't pull my wife's score, even though we had already signed a piece of paper showing the score they pulled for her. They lowered the rate, but it was still high. They wanted us to buy it down more by buying their extras. I refused to do so. We will be switching the loan to our credit union, which they initially led us to believe they would be using, but then came back with financing through a different credit union. In addition to that, they also had our address wrong throughout the paperwork. As a result they switched the address on my registration when they transferred the tag from my trade-in to the new car. We were able to correct this, thanks to Randy in finance, but it was still more things they screwed up that took more of our time to correct. Hopefully no important info gets mailed to the address they had initially. This is our first Volkswagen purchase. I hope it turns out to be a great car that last many years. If I ever decide to purchase another VW, it will not be with Volkswagen of Orange Park. If it weren't for Doug and Lake, I would have given 0 stars.
It was easy to get an appointment.
It was easy to get an appointment. Benjamin was very professional, helpful and he had a great attitude. The dealership was clean. Everyone I came in contact with spoke and checked to me sure I had been taken care of. The ladies at check out were very heplful and kind.
Thank you so much for taking the time to leave us a review!
Staff is nice, work was done in good time,car was washed
Staff is nice, work was done in good time,car was washed and returned to my satisfaction
Thank you for the 5-star review! 😁
Extremely fast and great service.
Extremely fast and great service. Everyone was great, and I was constantly informed of everything.
I didn’t come with intentions on getting anything, I’m
I didn’t come with intentions on getting anything, I’m just so happy Lake and everyone else was able to help me.
Awesome dealership, great group of people very
Awesome dealership, great group of people very knowledgeable of the cars that they are selling.
This is my first purchase at VW of Orange Park and will
This is my first purchase at VW of Orange Park and will definitely NOT be my last. Ray was my sales guy and he was simply amazing! He helped me quickly, honestly and made the sale a wonderful experience. I HIGHLY recommend RAY. He treated me like a VIP and I really appreciate him. I LOVE my new car!!! If I could give him 10 stars I would!!! Thank you Ray!!! :)