Volkswagen Of Orange Park

Just purchased a 2024 Golf R in the neighborhood of $53,000. Sales and sale manager we very nice to me. Car is great! What’s not great is as soon as I left the dealership 2 miles in tire pressure warning light appeared. Come to find out there was a pancake head screw right rear tire. Contacted dealership for advice since it was so new. Basically turned away by sales, sales manager messaged me next day while I was plugging said tire to ask how the car was. Needless to say I wasn’t thrilled. He was kind and offered to help, but by then the plug was set. After sleeping on it I felt an entirely new tire was warranted since so much money was spent and now with only 20 miles on the car I have to ride around with a plug until tires are replaced. $300 fix to make the customer happy. I was also going to return this week for a new/used car for the wife. I guess 100k possible profits didn’t warrant $300. I won’t be back. If I have to drive an hour out of town for anything VW I will, O’Steen VW has always been decent to me so back to them maybe. Guess I’ll go spend another $300 on a new tire myself since the greed trumps customer satisfaction. Oh to top it off I messaged the sales manager and his boss was suppose to contact me this afternoon. Well, it’s 8:53pm and no call.👌

After having an awful experience at another dealership the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main priority was to make sure that I was taken care of. Although I was on edge and skeptical most of the time, the manager, Douglas my sales person and even the Lucas the finance manager assured me that their main concern was to ensure that I had a good experience. I must say… not only was my experience AWESOME, I got a GREAT on the vehicle that I purchased.

KD was awesome. He had such a good spirit about him. He made the experience easy going. Best experience.

Douglas Bennett (sales) was very helpful and knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thorough. In the past have had issues with service dept but will give them another try.

KD was great to work with. The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to the time I left everything was First Class all the way. Thanks KD and VW of Orange Park!

KD worked hard to get usa good deal. He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park!

I've Got what I was looking for and got the service right away, very quick and very efficient.

Fransico was awesome and I would recommend you ask for him for your next vehicle purchase.

Excellent! The sales team provided a happy and no stress new car buying experience and we are happy to continuing being a VW family.

Family friendly atmosphere. KD was very helpful and knowledgeable. Fast processing. Would definitely recommend all my family and friends to this dealership. Thanks guys for getting me in my X2! I love it.