Volkswagen Of Orange Park

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4.6
(381 reviews)
Visit Volkswagen Of Orange Park
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (904) 578-7066 (904) 578-7066
Used (904) 578-7215 (904) 578-7215
Service (904) 578-7068 (904) 578-7068

Inventory

See all 152 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2020.
Are you a North Florida driver looking for a quality new or pre-owned Volkswagen dealer? If so stop by Volkswagen of Orange Park today! We are Jacksonville's premier source for Volkswagen vehicles and are proud to offer one of the largest inventories in the area. We'd like to thank you for visiting our website and look forward to assisting you in finding your next new Volkswagen.

Come Visit Our Volkswagen Dealership in Orange Park FL Today!
North Floridas Premier Volkswagen Dealership-We Make It Easy To Buy!

Service center

Phone number (904) 578-7068

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.6
(381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Just purchased a 2024 Golf R in the neighborhood of

Just purchased a 2024 Golf R in the neighborhood of $53,000. Sales and sale manager we very nice to me. Car is great! What’s not great is as soon as I left the dealership 2 miles in tire pressure warning light appeared. Come to find out there was a pancake head screw right rear tire. Contacted dealership for advice since it was so new. Basically turned away by sales, sales manager messaged me next day while I was plugging said tire to ask how the car was. Needless to say I wasn’t thrilled. He was kind and offered to help, but by then the plug was set. After sleeping on it I felt an entirely new tire was warranted since so much money was spent and now with only 20 miles on the car I have to ride around with a plug until tires are replaced. $300 fix to make the customer happy. I was also going to return this week for a new/used car for the wife. I guess 100k possible profits didn’t warrant $300. I won’t be back. If I have to drive an hour out of town for anything VW I will, O’Steen VW has always been decent to me so back to them maybe. Guess I’ll go spend another $300 on a new tire myself since the greed trumps customer satisfaction. Oh to top it off I messaged the sales manager and his boss was suppose to contact me this afternoon. Well, it’s 8:53pm and no call.👌

1.0

Just purchased a 2024 Golf R in the neighborhood of

Just purchased a 2024 Golf R in the neighborhood of $53,000. Sales and sale manager we very nice to me. Car is great! What’s not great is as soon as I left the dealership 2 miles in tire pressure warning light appeared. Come to find out there was a pancake head screw right rear tire. Contacted dealership for advice since it was so new. Basically turned away by sales, sales manager messaged me next day while I was plugging said tire to ask how the car was. Needless to say I wasn’t thrilled. He was kind and offered to help, but by then the plug was set. After sleeping on it I felt an entirely new tire was warranted since so much money was spent and now with only 20 miles on the car I have to ride around with a plug until tires are replaced. $300 fix to make the customer happy. I was also going to return this week for a new/used car for the wife. I guess 100k possible profits didn’t warrant $300. I won’t be back. If I have to drive an hour out of town for anything VW I will, O’Steen VW has always been decent to me so back to them maybe. Guess I’ll go spend another $300 on a new tire myself since the greed trumps customer satisfaction. Oh to top it off I messaged the sales manager and his boss was suppose to contact me this afternoon. Well, it’s 8:53pm and no call.👌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Volkswagen of Orange Park your feedback. We strive for excellent customer experience with each and every visit. Please reach out to so we can better address your concerns and let us know how we can improve your experience in the future. Each of these reviews is taken closely into consideration.

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5.0

After having an awful experience at another dealership

After having an awful experience at another dealership the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main priority was to make sure that I was taken care of. Although I was on edge and skeptical most of the time, the manager, Douglas my sales person and even the Lucas the finance manager assured me that their main concern was to ensure that I had a good experience. I must say… not only was my experience AWESOME, I got a GREAT on the vehicle that I purchased.

5.0

After having an awful experience at another dealership

After having an awful experience at another dealership the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main priority was to make sure that I was taken care of. Although I was on edge and skeptical most of the time, the manager, Douglas my sales person and even the Lucas the finance manager assured me that their main concern was to ensure that I had a good experience. I must say… not only was my experience AWESOME, I got a GREAT on the vehicle that I purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to reach out and leave such a great review of your time with Volkswagen of Orange Park. As a Hanania Automotive Group store, we strive to exceed customer expectations with every visit and we look forward to seeing you again soon.

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5.0

KD was awesome.

KD was awesome. He had such a good spirit about him. He made the experience easy going. Best experience.

5.0

KD was awesome.

KD was awesome. He had such a good spirit about him. He made the experience easy going. Best experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking a moment out of your day to leave our team a review. We appreciate it. Congrats on the new vehicle! 🚗🎉😁

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4.0

Douglas Bennett (sales) was very helpful and

Douglas Bennett (sales) was very helpful and knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thorough. In the past have had issues with service dept but will give them another try.

4.0

Douglas Bennett (sales) was very helpful and

Douglas Bennett (sales) was very helpful and knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thorough. In the past have had issues with service dept but will give them another try.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a 5-star review! We really appreciate it and we hope to exceed your expectations in our service department this time around! Congrats on the new vehicle. 😁🚗🎉

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5.0

KD was great to work with.

KD was great to work with. The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to the time I left everything was First Class all the way. Thanks KD and VW of Orange Park!

5.0

KD was great to work with.

KD was great to work with. The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to the time I left everything was First Class all the way. Thanks KD and VW of Orange Park!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rick thank you so much for taking the time to leave us a review! We truly appreciate it. So glad to hear our team took great care of you. 😄 Congrats on the new vehicle!

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4.0

KD worked hard to get usa good deal.

KD worked hard to get usa good deal. He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park!

4.0

KD worked hard to get usa good deal.

KD worked hard to get usa good deal. He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review. We really appreciate it. 😃

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5.0

I've Got what I was looking for and got the service

I've Got what I was looking for and got the service right away, very quick and very efficient.

5.0

I've Got what I was looking for and got the service

I've Got what I was looking for and got the service right away, very quick and very efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JM thank you for the 5-star review! We really appreciate it. 😁

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5.0

Fransico was awesome and I would recommend you ask for

Fransico was awesome and I would recommend you ask for him for your next vehicle purchase.

5.0

Fransico was awesome and I would recommend you ask for

Fransico was awesome and I would recommend you ask for him for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leaves us a 5-star review! 😀

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5.0

Excellent!

Excellent! The sales team provided a happy and no stress new car buying experience and we are happy to continuing being a VW family.

5.0

Excellent!

Excellent! The sales team provided a happy and no stress new car buying experience and we are happy to continuing being a VW family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave our team a review! We are glad our team took great care of you. 😊👍

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5.0

Family friendly atmosphere.

Family friendly atmosphere. KD was very helpful and knowledgeable. Fast processing. Would definitely recommend all my family and friends to this dealership. Thanks guys for getting me in my X2! I love it.

5.0

Family friendly atmosphere.

Family friendly atmosphere. KD was very helpful and knowledgeable. Fast processing. Would definitely recommend all my family and friends to this dealership. Thanks guys for getting me in my X2! I love it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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