Rohrich Mazda

My experience with Rohrich Mazda was nothing less than horrible. I contacted the dealership about a specific vehicle, worked with them to negotiate a deal, and triple checked that I had all the required documentation. They had a week from the time I agreed to the purchase to the time I made the 5 hour drive one way to pick up the vehicle. When I arrived at the dealership I was told they were unable to process the transaction due to a paperwork issue that I had previously brought up three times prior to coming in. I was told each time it would not be a problem. The Sales Manager and Business Manager blamed the Sales Person for what they called a miscommunication. However, they also should have checked the paperwork prior to my arrival as they knew this was an out of state deal. The paperwork for my deal should have been ready in advance at any competent dealership. Due to Rohrich Mazda's complete lack of professionalism I rearranged my whole week to make a 10 hour roundtrip for absolutely no reason. They’ve promised to send me a $150 check for my trouble, which barely covers the gas; let alone my time, frustration, and other expenses. My experience was unacceptable and I am writing this review to encourage others to reconsider purchasing from this inept establishment.

My experience here was disappointing and troubling. They sold me a car with a faulty tire that was punctured from their active construction zone, and refused to do anything about it. I purchased a car that I picked up inside of their service garage. Their garage, office, and whole property was an active construction zone. There were workers drilling, cutting building materials, etc., in the garage where the car was picked up and other cars being serviced. I drove off of the lot and saw the low tire pressure warning come on. It was slowly losing air pressure but, as I drove on it, the loss of air pressure became much more rapid. By the time this was realized, I was on the PA turnpike with the vehicle. I had to repeatedly pull over and pump air into the tires until I could make it to a rest stop to change my spare. The faulty tire must have just been put on with a hydraulic wrench, because the lugnuts were so tight that it took a LONG time to remove them and I pulled my back. The really disappointing part came next. I contacted the dealership and let them know they sold me a faulty tire. They immediately denied it. The first person I spoke with was rude and told me that if I wanted a new tire (for a car I bought hours earlier) that was on me. Finally one of the managers contacted me, but the result was not much better. In fact, the manager told me that I should have bought the tire warranty! I was shocked that he would mention an upsell item when they sold me a faulty tire off the lot, and I found it highly disappointing and unprofessional. Due to the negligence and recklessness of operating an active construction zone near new cars being sold to customers, and the rude response I initially received, I was hopeful that they would make things right. They did not. Now I am stuck with a car from a dealership that I cannot trust. For what it's worth, the sales associate was great and I do not believe he was involved in this mess at all.

Jay Obertance was absolutely amazing to work with. I just graduated college, so I was super nervous to buy my first car on my own. He made sure I got exactly what I wanted when the other dealerships told me they didn't have anything available. He made sure to get me to a payment I was comfortable with, and the entire process was painless. He was kind, patient, and hilarious. It was the least stressful experience ever, and I could not have had a better salesman!

The staff is uncooperative, untrustworthy, unreliable and incompetent. The manager is particularly rude. Just recently, my car's tire pressure light was turning on and beeping repeatedly. We had to go to the dealership thrice during our work hours; each time they filled in air and say that nothing else looks wrong. They repeatedly misdiagnosed the problem and the issue still remains. The manager, instead of helping resolve the issue he put the blame on me. This is the first time I have experienced such service. Their behavior was particularly shocking.

We drove 2 hours to test drive car and was told we needed a 2000 dollar down payment to get the car payments down to a decent price which was fine i got the money together and was in constant contact with sales rep to let him know payment was ready he didn’t let me know the situation and the next day when i asked about the car he told me it was sold by another sales rep

I scheduled a service appointment because the service engine soon light had come on on my 2018 CX-9. It Turned out to be an oil change. I took the car in the night before and left it because in the past when I’ve just waited for my car I’ve waited a long long time. When I hadn’t heard from them about the car before 2 o’clock, I called because I knew I would be stuck in rush-hour traffic on the way home. I called and selected service And Chelsea put me through to the service manager. The phone rang 50 times and no one answered it. I called back again. This time Marianne answered it and said she didn’t understand so she put me through again. I let it ring another fifty times. I hung up and called again. Marianne answered the phone and said I don’t know why they didn’t answer he sitting there at his phone. I’m pretty sure the guys name was Kyle. I let it ring another fifty times and no answer. She said unbelievable he sitting right there. I have purchased or leased at least a dozen cars at this dealership. I love the sales staff. The service staff Not at all. And when I sit there and wait for the car I get the same lack of responsiveness as I do on the phone. Rohrich Mazda just needs to start all over again with the customer service attitude.

just now After many new car experiences, I can say firmly that Jeff Rullos was the most knowledgeable, kind, caring, forward thinking, and understanding car sales professional I have ever met. Even more impressive, his General manager Jeff followed this through completely with every detail of our purchase consideration. He happily showed my family numbers on several vehicles and never made us feel like we were wasting his time to get a price. If given the choice to save $1000 or go to Rohrich for their Difference, I would choose the best experience there is and go to Rohrich Mazda on West Liberty Avenue. Don't worry, you won't pay more at Rohrich! You will actually save money over their competitors and receive lifetime engine warranty, lifetime pa state inspections, lifetime oil changes, and a 3 day return policy! Who else would do this? No one! They know that when they show you the care necessary to meet your needs you will be a customer for life. Go to Rohrich Mazda and tell them Leon, Megan, and MacKenzie Grace sent you! Did I mention their finance guy CJ was totally awesome and respected us fully? ! He answers any questions you may have with kindness and a joyous presence.

Jay O was good for the most part. We found the car online and contacted him about it. We came from 2 hours away on a Thursday and he had it out for us, ready to go. We went for a test drive and decided to buy the car. We were offered financing but wanted to use our own bank. We gave a $250 deposit and agreed to come back the following day with a check for the balance. We let Jay know that we had to work Friday so we would be there close to 6 (closing time) but that we would make it before they closed. No problem. That was fine. So we drove 2 hours back home. Friday, we got the check from our bank and hit the road. We texted Jay from the road to let him know that we would be there about 20 minutes before closing. He responded that they could not fit us in because the paper work would take 30 minutes. He gave us a phone number for Jennifer Parish, who would be doing the paper work. We called her and told her that we would be there at 5:40. She said that we could not come and give her $15000 for this car because they “close at 6 o’clock on the dot.” If Jay would have told us that we needed to be there by 5:15 to get this done, we would have been there. He did not. So we got a hotel, another $80. We would have just walked away at that point, but I had already given them $250, non refundable. Saturday morning, we went in and gave them our check and waited for Jennifer Parish to summon us. She came down and apologized, saying that her computer shuts off on Friday at 6 (ridiculous excuse). She then went back up to do the paperwork. When she finally had us come in, my 9 year old son was talking about the cars in the showroom and she jokingly told him to come back when he was old enough and she would give him a job. I took that opportunity to reply with “As long as you don’t show up too close to closing time.” She responded, saying that it was security’s fault (not the magic computer timer that she blamed before). Later she said that it was the IT department that would not let her do the paperwork the day before. I think maybe they should list their closing time as 5:15 if that is the last time that you are allowed to come in and give them business. What business turns away the sale of a $15000 car because they would have to stay 10 minutes after closing time?

We just bought a used Mazda 5 from this dealership on Febuary 10. We had been in contact with Craig via the Internet and made arrangements to see the car. Since we were driving in from Cleveland, it was important that the vehicle would be there for us to see. We were so impressed with Craig and the other staff members. Their professionalism and friendly manner helped make the buying process enjoyable. Craig walked us through every detail. They even replaced the front end worn tires. To anyone looking for a new/used car and are not too far from Rohrich, definitely check them out. You will not be disappointed. To Craig, thank you so much with all your help. It was a pleasure working with you. We would highly recommend you to anyone looking for a new car. Thanks again for all your help.

Bought a 2017 mazda 3 and received amazing treatment especially from Jay until I had to deal with CJ upstairs who almost made me go to a different dealer. Other than that I could not be happier with the experience and my new car! Thank you Jay for everything