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The staff is uncooperative, untrustworthy, unreliable and incompetent. The manager is particularly rude. Just recently, my car's tire pressure light was... turning on and beeping repeatedly. We had to go to the dealership thrice during our work hours; each time they filled in air and say that nothing else looks wrong. They repeatedly misdiagnosed the problem and the issue still remains. The manager, instead of helping resolve the issue he put the blame on me. This is the first time I have experienced such service. Their behavior was particularly shocking.
We drove 2 hours to test drive car and was told we needed a 2000 dollar down payment to get the car payments down to a decent price which was fine i got... the money together and was in constant contact with sales rep to let him know payment was ready he didn’t let me know the situation and the next day when i asked about the car he told me it was sold by another sales rep
Hello Sirajj. I am sorry to hear about your situation. However, we cannot just hold vehicles for customers without a deposit. We also had no commit...tment from you to purchase the vehicle. We feel we have tried our best to assist you in buying a vehicle. I hope you found a vehicle that meets your requirements. If you did not, good Luck in your search.
just now After many new car experiences, I can say firmly that Jeff Rullos was the most knowledgeable, kind, caring, forward thinking, and understanding... car sales professional I have ever met. Even more impressive, his General manager Jeff followed this through completely with every detail of our purchase consideration. He happily showed my family numbers on several vehicles and never made us feel like we were wasting his time to get a price. If given the choice to save $1000 or go to Rohrich for their Difference, I would choose the best experience there is and go to Rohrich Mazda on West Liberty Avenue. Don't worry, you won't pay more at Rohrich! You will actually save money over their competitors and receive lifetime engine warranty, lifetime pa state inspections, lifetime oil changes, and a 3 day return policy! Who else would do this? No one! They know that when they show you the care necessary to meet your needs you will be a customer for life. Go to Rohrich Mazda and tell them Leon, Megan, and MacKenzie Grace sent you! Did I mention their finance guy CJ was totally awesome and respected us fully? ! He answers any questions you may have with kindness and a joyous presence.
Hello Megan. Thank you for the review. We really appreciate you sending the feedback. Enjoy your new Mazda!
I scheduled a service appointment because the service engine soon light had come on on my 2018 CX-9. It Turned out to be an oil change. I took the car... in the night before and left it because in the past when I’ve just waited for my car I’ve waited a long long time. When I hadn’t heard from them about the car before 2 o’clock, I called because I knew I would be stuck in rush-hour traffic on the way home. I called and selected service And Chelsea put me through to the service manager. The phone rang 50 times and no one answered it. I called back again. This time Marianne answered it and said she didn’t understand so she put me through again. I let it ring another fifty times. I hung up and called again. Marianne answered the phone and said I don’t know why they didn’t answer he sitting there at his phone. I’m pretty sure the guys name was Kyle. I let it ring another fifty times and no answer. She said unbelievable he sitting right there. I have purchased or leased at least a dozen cars at this dealership. I love the sales staff. The service staff Not at all. And when I sit there and wait for the car I get the same lack of responsiveness as I do on the phone. Rohrich Mazda just needs to start all over again with the customer service attitude.
James, My apologies for the inconvenience and apparent lack of concern. We have addressed this concern already and you will find next time you come ...in there will have been major changes. Please contact me direct if you need further assistance. Jeff Albert GM
Jay O was good for the most part. We found the car online and contacted him about it. We came from 2 hours away on a Thursday and he had it out for us,... ready to go. We went for a test drive and decided to buy the car. We were offered financing but wanted to use our own bank. We gave a $250 deposit and agreed to come back the following day with a check for the balance. We let Jay know that we had to work Friday so we would be there close to 6 (closing time) but that we would make it before they closed. No problem. That was fine. So we drove 2 hours back home. Friday, we got the check from our bank and hit the road. We texted Jay from the road to let him know that we would be there about 20 minutes before closing. He responded that they could not fit us in because the paper work would take 30 minutes. He gave us a phone number for Jennifer Parish, who would be doing the paper work. We called her and told her that we would be there at 5:40. She said that we could not come and give her $15000 for this car because they “close at 6 o’clock on the dot.” If Jay would have told us that we needed to be there by 5:15 to get this done, we would have been there. He did not. So we got a hotel, another $80. We would have just walked away at that point, but I had already given them $250, non refundable. Saturday morning, we went in and gave them our check and waited for Jennifer Parish to summon us. She came down and apologized, saying that her computer shuts off on Friday at 6 (ridiculous excuse). She then went back up to do the paperwork. When she finally had us come in, my 9 year old son was talking about the cars in the showroom and she jokingly told him to come back when he was old enough and she would give him a job. I took that opportunity to reply with “As long as you don’t show up too close to closing time.” She responded, saying that it was security’s fault (not the magic computer timer that she blamed before). Later she said that it was the IT department that would not let her do the paperwork the day before. I think maybe they should list their closing time as 5:15 if that is the last time that you are allowed to come in and give them business. What business turns away the sale of a $15000 car because they would have to stay 10 minutes after closing time?
Mr. Kimble, First, congratulations on purchasing a new pre-owned car! Thank you for taking the time to review your buying experience on Yelp. We tr...uly value your feedback, and sincerely appreciate your business. Second, let me share that your interpretation of your experience is not reflective of the outstanding car buying experience we strive to deliver to our customers. With regard to your specific comments, I would like to clarify that deposits are refundable if you decide not to purchase a car. In fact, we even offer a 3-day money back guarantee on all our new and pre-owned vehicle purchases because we want our customers to truly love their new car. Last, while I know that it seems like staying open for just fifteen minutes after closing to accommodate a customer coming from a long distance seems like a no-brainer, sometimes it is more difficult than it might first appear. When you buy a new car, it's our first responsibility to ensure that your new car registration and related paperwork is done accurately so that you don't end up having issues "down-the-road," so to speak. So we encourage customers as we did with you to plan for the process to take from 45 minutes to an hour. It's even more important to ensure the process is completed accurately when a customer travels a fair distance to get to us, as you did. Last, I can assure you that your comments will be shared with our internal teams as a training opportunity. As GM, I do appreciate all feedback. Good luck with your vehicle. Jeff Albert-GM
We just bought a used Mazda 5 from this dealership on Febuary 10. We had been in contact with Craig via the Internet and made arrangements to see the... car. Since we were driving in from Cleveland, it was important that the vehicle would be there for us to see. We were so impressed with Craig and the other staff members. Their professionalism and friendly manner helped make the buying process enjoyable. Craig walked us through every detail. They even replaced the front end worn tires. To anyone looking for a new/used car and are not too far from Rohrich, definitely check them out. You will not be disappointed. To Craig, thank you so much with all your help. It was a pleasure working with you. We would highly recommend you to anyone looking for a new car. Thanks again for all your help.
Thank you for the kind review. We greatly appreciate any referral. Enjoy your Mazda 5!
Bought a 2017 mazda 3 and received amazing treatment especially from Jay until I had to deal with CJ upstairs who almost made me go to a different dealer.... Other than that I could not be happier with the experience and my new car! Thank you Jay for everything
Thank you for the review. Jay certainly does a great job providing an excellent experience. Enjoy your vehicle!
The entire staff at Rohrich was extremely helpful and professional. We are from Wheeling, WV and were at Rohrich for the first time. We met Jay on the... internet and he was incredibly helpful through the entire process. There were some health issues with one of the staff and the other employees did their best to make the process work smoothly and efficiently. We really appreciate everyone at Rohrich and we will definitely be back.
Thank you for letting Rohrich Mazda earn your business. Consumers have many options, so we appreciate you driving to Pittsburgh. Hope to see you bac...k soon!
I buy a new car about every 12 years, so I do not have a lot of experience haggling / dealing / etc. Purchased CX5 from Rohrich about 16 months ago. The... purchase process / trade went smoothly. I've had it in for routine service (oil changes), a repair (paint damage, my fault, not Mazda's), and a minor recall. Never had a problem. From what I can tell, always quality work, done on time. What else can I say? EXPECTATIONS MET.
Thank you for the review and thank you for choosing Rohrich Mazda.
I didn't purchase my 2013 Cx-5 CPO from Rorich, but that has not effected the overal terrific treatment I receive. What should be covered by my various... warranties for this vehicle is always fairly evaluated and applied. I have been pleasantly surprised at tleast once by what Rorich Fully covered at no cost to me. I would heartily recommend Rorich and their service team. The entire staff i sprompt and professional. The quality of work has been exceptional
Thank you for choosing Rohrich for all your service needs.