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Best VW service Department in town! John the service advisor is great he got me scheduled in the day I needed and also provided a loaner car !
Took my car in for service and they did a great job fast for the exact quote they gave me. I will return for service in the future. Alan in service is... who helped me.
I had the best experience buying my VW with Brian Blanchard!! I liked how he made me feel comfortable throughout the whole buying process. He went over... all the features of the car and was there for the first service. I highly recommend buying your next car at O'Steen VW and with Brian B. especially.
Certified Pre-Owned program lacks of serious commitment to its customers, potentially leaving vehicles who already require maintenance and hidden issues... that could be easily identified and fixed- this in possible violations of consumer's protection laws and lemon laws. This company can do much better with customers and honor its commitment; but rather keep choosing practices that can risk consumer's life. Needs to get their act together and understand that other's companies are doing better as there are legal consequences for knowing and concealing information, and not exercising best due care for the safe of customers. Do better ..you can do it!
Always great, prompt service. Have been going to O'Steen for years and with three different VWs. From warranty work, to recalls and even aftermarket tuning... they have taken care of me.
Possibly the worst Volkswagen dealership I have came in contact with. Originally called stating that I have service and recall questions, but the man said... go ahead. I went ahead and asked one question and immediately started to get cut off then was told to call service. I didn't say anything and just shrugged it off, but I was already kind of aggrivated because I had told him before even asking the question that it was a SERVICE question. So, I said okay, by any chance is there an email to reach the service team just so I can have my questions answered and looked over while I'm at work. He just scoughed and laughed and spoke slower and a little louder like I was stupid and said that the service center wasnt going to be open until Tuesday. I don't care that I won't have my answers until then. I have a full time freaking job and can't sit on my phone for an hour trying to get my answers and to get a service appointment. Even if this is the closest dealership, I would much rather drive 2 hours to get to one that doesn't treat their customers like their dumb and wasting their time.
Bought a 2015 Golf TDI at the end of April 2017 when they were released again. They sold the car to us without working touch screen module and we were... told to come back that following Tuesday, we'd have a loaner for the day and they'd fix the issue. Tuesday comes around, no loaner available, no knowledge of me coming in that morning..etc. After being an hour and half late to work, they are able to locate a loaner that was "tucked away." Great! Call Allen back later that day to check on the car, he says it's done, so I pick it up after work. Get there, they tell me I have to come back again because the issue is not fixed and they have to special order a part. He continues to twist the story and not give us a straight answer or explain what is wrong. Service manager gets involved and clarifies what the service department is unable to explain. After leaving the dealership almost in tears, a few phone calls back and fourth between my husband and the manager, stories are constantly changing. Fast forward a month, the special order part being manufactured in Germany is going to take longer than expected. Service department manager does what he can to mend the issue and the inconvenience which was greatly appreciated. The main issue was not the part or the fact that the touch screen wasn't functional. The main issue is the lack of communication, customer service, respect, the constant changing of stories that they would give us as well as their inability to follow through with things. Fast forward ANOTHER month, I was promised a full tank of diesel after the module was (finally) replaced and received my car back with less than 1/4 tank. (Not a big deal but again, lack of follow through and excuses of nobody telling them to do so.) Went to the dealer today to pick up paperwork and get a full tank, which took an hour to accomplish, as well as two different stories as to why it took so long. Not to mention the fact I then missed an appointment during this wait. The visit ended with the porter telling me to "come back any time for a car wash." No thank you, that would probably take all day anyway. From now on will be getting any routine maintenance or any other work done with Tom Bush VW, solely for the lack of competence at O'Steen. Also, huge thanks to Volkswagen of America for their kind staff and case managers who spend their days cleaning up messes like this
Went in for an oil change...came home with a new vehicle! Thank you everyone at O'Steen VW!
From the time I bought my Golf in 2002 from O'Steen Volkswagen to last week when I traded it in for a new Tiguan, I have enjoyed exceptional service. It... is a dealership that operates like a family among its employees as well as its customers. Everyone is friendly, and helpful. It was hard to let go of my faithful little Golf, but the process was made easier having the support and encouragement of 'friends' in different departments I have made over the past fourteen years. My sales consultant, Marc Trice, was extremely supportive, knowledgeable, patient, and a pleasure to work with. He actually made the experience of leasing a new car enjoyable! I love my new car, and I love knowing that I can depend on the service and support of the O'Steen VoIkswagen dealership.
Brian was the easiest salesman I've ever worked with. His knowledge of the product, procedures was spot on. And his follow up is second to none!