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O'Steen Volkswagen

(273 reviews)
Visit O'Steen Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (904) 578-7126 (904) 578-7126
Used (904) 578-7198 (904) 578-7198
Service (904) 578-7103 (904) 578-7103

Inventory

See all 247 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2020.
Searching for a pleasant no-hassle car buying experience? Then we invite you to visit O'Steen Volkswagen Jacksonville's premier Volkswagen dealership. Our Avenues location allows us to conveniently serve Jacksonville Orange Park the Beaches and beyond.
At O'Steen Volkswagen you'll find the entire lineup of new Volkswagen models Certified Pre-Owned Volkswagens and quality pre-owned vehicles of all makes. We offer award-winning certified VW Express Service and genuine VW parts.
Let our friendly professional and knowledgeable staff show you why O'Steen Volkswagen is Jacksonville?s #1 choice for Volkswagen sales and service!

Service center

Phone number (904) 578-7103

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(273 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Steen Volkswagen from DealerRater.

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The transaction was smooth and professional.

The transaction was smooth and professional. I’ve dealt with this dealer for close to 10 years. I highly recommend O’Steen VW.

The transaction was smooth and professional.

The transaction was smooth and professional. I’ve dealt with this dealer for close to 10 years. I highly recommend O’Steen VW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued support over the past 10 years! We're so glad to hear that your recent experience was smooth and professional. It truly means a lot to have loyal customers like you, and we’re honored by your recommendation. We look forward to serving you for many more years to come!-AS

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This is the only place that I will buy or lease a car.

This is the only place that I will buy or lease a car. They are fair and professional and the service is top notch.

This is the only place that I will buy or lease a car.

This is the only place that I will buy or lease a car. They are fair and professional and the service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty and for sharing such a wonderful review! It means a great deal to us that you trust our team as your go-to place for buying or leasing a vehicle. We take pride in being fair, professional, and delivering top-notch service every time. We truly appreciate your continued support and look forward to serving you again in the future!-AS

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Very professional, courteous, respectful of the process.

Very professional, courteous, respectful of the process. Everything was explained. No cat/mouse. I asked: " make a profit, treat me fair". Mission accomplished.

Very professional, courteous, respectful of the process.

Very professional, courteous, respectful of the process. Everything was explained. No cat/mouse. I asked: " make a profit, treat me fair". Mission accomplished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your thoughtful review! We’re glad to hear that you had a transparent and respectful experience with us — that’s exactly the kind of process we strive to deliver. Your trust means a lot, and we’re happy we could meet your expectations by keeping it fair and straightforward. We look forward to serving you again in the future!-AS

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A great car experience!

A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here!

A great car experience!

A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so happy to hear that your car-buying experience was smooth, fast, and honest—just the way it should be. We truly appreciate your trust and kind words, and we’d be thrilled to help you again when you're ready for your next vehicle. Enjoy your new car!-AS

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I was very pleased with the services, I was in and out

I was very pleased with the services, I was in and out the dealership. Appreciated all the help they showed. Great place to do business.

I was very pleased with the services, I was in and out

I was very pleased with the services, I was in and out the dealership. Appreciated all the help they showed. Great place to do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're glad to hear you had a smooth and efficient experience with us. It means a lot to know you felt supported and well taken care of. We truly appreciate your business and look forward to seeing you again in the future!-AS

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Excellent experience.

Excellent experience. I highly recommend this dealer, the experience is friendly, patient, and they do not pressure you at all. I’m so happy.

Excellent experience.

Excellent experience. I highly recommend this dealer, the experience is friendly, patient, and they do not pressure you at all. I’m so happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

David,Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that you had an excellent, pressure-free visit and felt supported every step of the way. Your recommendation truly means a lot to our team — we're so happy you're happy!Enjoy your new vehicle, and please don't hesitate to reach out if you need anything down the road.-AS

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I walked in to get my oil changed as I had an appointment

I walked in to get my oil changed as I had an appointment and I walked out with a new car. Jacob was absolutely professional helpful and it was a pleasure working

I walked in to get my oil changed as I had an appointment

I walked in to get my oil changed as I had an appointment and I walked out with a new car. Jacob was absolutely professional helpful and it was a pleasure working

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow — what a visit! We're so glad to hear your routine oil change turned into an exciting new car day! 😊 Thank you for the kind words about Jacob — he's a true professional and we’re lucky to have him on our team. We're thrilled the experience was smooth and enjoyable for you, and we hope you’re loving your new ride! If you ever need anything, we’re always here to help. -AS

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Jacob and the whole dealership helped us a lot and we are

Jacob and the whole dealership helped us a lot and we are very satisfied with our experience.

Jacob and the whole dealership helped us a lot and we are

Jacob and the whole dealership helped us a lot and we are very satisfied with our experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Jacob and the rest of the O'Steen VW team were able to help make your experience a great one. Your satisfaction means everything to us, and we truly appreciate you choosing our dealership. If you need anything in the future, we're always here to help! 🚗💙-AS

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It was the easiest transaction I’ve done.

It was the easiest transaction I’ve done. 90% was done before we even got there.

It was the easiest transaction I’ve done.

It was the easiest transaction I’ve done. 90% was done before we even got there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're so glad to hear that the process was smooth and efficient for you. Making your experience easy and hassle-free is always our goal, and it's great to know we hit the mark. We appreciate your business and look forward to helping you again in the future!-AS

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I’ve worked with O’Steen twice before so returning for my

I’ve worked with O’Steen twice before so returning for my new car purchase was an easy decision. They’re so easy to work with.

I’ve worked with O’Steen twice before so returning for my

I’ve worked with O’Steen twice before so returning for my new car purchase was an easy decision. They’re so easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal part of the O’Steen family! We're honored that you chose to return for your new car purchase — it truly means a lot to us. We're glad to hear that your experience was smooth and easy, just as it should be. Enjoy your new vehicle, and we look forward to helping you again in the future! -AS

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