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My Auto Imports

(4,860 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 7:30am–8:00pm 7:30am–6:00pm
Tuesday 7:30am–7:00pm 7:30am–6:00pm
Wednesday 7:30am–7:00pm 7:30am–6:00pm
Thursday 7:30am–7:00pm 7:30am–6:00pm
Friday 7:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 9:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 29 awards
2024 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (231) 981-0049 (231) 981-0049
Used (231) 981-0094 (231) 981-0094
Service (231) 981-0073 (231) 981-0073

Inventory

See all 221 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2016.
My Auto Import Center in Muskegon MI treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Here at My Auto we offer a FREE Lifetime Powertrain Warranty on all of our new cars. Next time you are in for service feel free to relax on our leather sofas or enjoy one of our massage chairs while sipping on a FREE coffee or a beverage from our soda fountain.

Service center

Phone number (231) 981-0073

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(4,860 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of My Auto Imports from DealerRater.

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Friendly and helpful. Made me feel comfortable and experienced. They made me feel comfortable, kept me well hydrated, answered all of my questions, and Dylan was knowledgeable about the vehicle.

Friendly and helpful. Made me feel comfortable and experienced. They made me feel comfortable, kept me well hydrated, answered all of my questions, and Dylan was knowledgeable about the vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Very pushy about selling extra stuff. I had to repeatedly decline. There was hidden fees inside the registration fees. Cost me an extra $500 for you to pay my DMV fees for me. I wasn’t shown the itemized bill for this until I asked for it 2 days later. If the finance guy (Thomas) would have shown me up front I would’ve declined and went to the BMV myself. It was an extra $1000 on my loan. Very dishonest way to do business. Sammy was great and would but another vehicle from her, if she worked at a different dealership.

Very pushy about selling extra stuff. I had to repeatedly decline. There was hidden fees inside the registration fees. Cost me an extra $500 for you to pay my DMV fees for me. I wasn’t shown the itemized bill for this until I asked for it 2 days later. If the finance guy (Thomas) would have shown me up front I would’ve declined and went to the BMV myself. It was an extra $1000 on my loan. Very dishonest way to do business. Sammy was great and would but another vehicle from her, if she worked at a different dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Bought vehicle with two stone chips in windshield that are starting to spread-windshield should be replaced instead of chips filled. Otherwise good experience.

Bought vehicle with two stone chips in windshield that are starting to spread-windshield should be replaced instead of chips filled. Otherwise good experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The dealership was great. Sammy was incredible throughout the process. I can’t thank her enough for keeping everything in mind our family needed. I would recommend anyone to go see Sammy and get a car. I had a great experience!

The dealership was great. Sammy was incredible throughout the process. I can’t thank her enough for keeping everything in mind our family needed. I would recommend anyone to go see Sammy and get a car. I had a great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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We did not deal with Austin. Sammy was person to deal with Sammy was very attentive

We did not deal with Austin. Sammy was person to deal with Sammy was very attentive

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I don't remember the business manager's name, but he was phenomenal. Explain the purchase very well. Austin and Dylan were so easy to work with and excited for me to have a new car felt very well taken care of.

I don't remember the business manager's name, but he was phenomenal. Explain the purchase very well. Austin and Dylan were so easy to work with and excited for me to have a new car felt very well taken care of.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our My Auto Import Center team with your business! We appreciate you trusting us with your business.

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My salesman Roy was amazing! He made me feel comfortable and answered all my questions.

My salesman Roy was amazing! He made me feel comfortable and answered all my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We’re so glad to hear Roy made you feel comfortable and took the time to answer all your questions. We’ll be sure to pass along your kind words!

Consumer response

We had a small concern with our vehicle and Brenda in Nissan service took great care of us. I will recommend My Auto to anyone I know looking for a vehicle.

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No comment I didn't like it that I was told or quoted certain nos and then those papers were taken away by finance so I couldn't compare when they came out with the signature papers. Plus I told them originally I was paying cash but would have to move some money in order to pay cash and yet they acted as if I should pick up car before I had the funds in the bank to write the check. I called and asked again for I didn't want them to cash my check and the check would bounce.

No comment I didn't like it that I was told or quoted certain nos and then those papers were taken away by finance so I couldn't compare when they came out with the signature papers. Plus I told them originally I was paying cash but would have to move some money in order to pay cash and yet they acted as if I should pick up car before I had the funds in the bank to write the check. I called and asked again for I didn't want them to cash my check and the check would bounce.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We’re glad you chose My Auto and appreciate you bringing your concerns about the purchasing process to our attention. We’ll be sure to share this with our team as we continue working to make the experience as clear and comfortable as possible. We appreciate your business!

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Everybody was very friendly and nice all the snacks and drinks were great and it was very convenient and comfortable

Everybody was very friendly and nice all the snacks and drinks were great and it was very convenient and comfortable

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re so glad you felt welcomed and comfortable during your visit. We’re happy you enjoyed the snacks and drinks, too! We appreciate your business!

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I bought a used Toyota certified Venza from this dealership. This was my first purchase from this dealership but I have also previously facilitated the purchase of 2 others vehicles for family members from here. In this purchase, my wife and I were on the fence between new + used with low miles and also not sure which model we liked best. Nick P took talked us through options, happily wrote up three different options so we could see what total price + payments were for each and how that compared to our wish list items, and we chose the Venza. He was great to work with and his willingness to provide complete details for the multiple option really helped the discussion with my wife and ultimately make the best pick for us. We've had the car a couple weeks now and love it. Was great to work with Nick and My Import auto center.

I bought a used Toyota certified Venza from this dealership. This was my first purchase from this dealership but I have also previously facilitated the purchase of 2 others vehicles for family members from here. In this purchase, my wife and I were on the fence between new + used with low miles and also not sure which model we liked best. Nick P took talked us through options, happily wrote up three different options so we could see what total price + payments were for each and how that compared to our wish list items, and we chose the Venza. He was great to work with and his willingness to provide complete details for the multiple option really helped the discussion with my wife and ultimately make the best pick for us. We've had the car a couple weeks now and love it. Was great to work with Nick and My Import auto center.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful 5-star review! We’re so glad Nick was able to make the process easy and help you find the right vehicle for your family. We truly appreciate your continued trust in My Auto and hope you’re loving your Venza!

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