Reviews
They were super helpful and made the whole process very
They were super helpful and made the whole process very easy and simple! 10/10 would go with this dealership and Derik Hayes again .
They were super helpful and made the whole process very
They were super helpful and made the whole process very easy and simple! 10/10 would go with this dealership and Derik Hayes again .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
In looking elsewhere decided not to proceed.
In looking elsewhere decided not to proceed. Nothing to do with the dealership. Everything to do with the vehicle and price offered.
In looking elsewhere decided not to proceed.
In looking elsewhere decided not to proceed. Nothing to do with the dealership. Everything to do with the vehicle and price offered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Premium service prices and now a 3% credit card fee which
Premium service prices and now a 3% credit card fee which cost me an extra $43! I’m going to stop going there for service!!
Premium service prices and now a 3% credit card fee which
Premium service prices and now a 3% credit card fee which cost me an extra $43! I’m going to stop going there for service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Purchased a Radiator assy for a vehicle that hit a deer.
Purchased a Radiator assy for a vehicle that hit a deer. My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to My auto next day and was charged a $ 60 restock fee. Call several times to speak to a actual person is a challenge and left a message for Paul Miller the parts manager to please call me so I could explain the situation and since it was something they stocked was it fair to charge a restock fee. Will be going to Grand Rapids from now on at least they return your calls. Review would be for the parts department however it is not listed a an option for who I worked with so hence the parts and service director
Purchased a Radiator assy for a vehicle that hit a deer.
Purchased a Radiator assy for a vehicle that hit a deer. My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to My auto next day and was charged a $ 60 restock fee. Call several times to speak to a actual person is a challenge and left a message for Paul Miller the parts manager to please call me so I could explain the situation and since it was something they stocked was it fair to charge a restock fee. Will be going to Grand Rapids from now on at least they return your calls. Review would be for the parts department however it is not listed a an option for who I worked with so hence the parts and service director
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to hear that our Parts Department failed to get ahold of you regarding your issue. We appreciate you bringing this to our attention. I have spoken to our Service Director regarding your issue. Unfortunately I am unable to find your contact information. Please reach out to Javid directly at 231.799.2886 at your earliest convenience. Thank you.
Nobody contacted me after inquiring about the equinox so
Nobody contacted me after inquiring about the equinox so I didn’t buy it. Oh well.
Nobody contacted me after inquiring about the equinox so
Nobody contacted me after inquiring about the equinox so I didn’t buy it. Oh well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
THE BEST DEALERSHIP IN WEST MI.
THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here.
THE BEST DEALERSHIP IN WEST MI.
THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service.
Great Service. Super helpful and was able to compare all rates and answer all questions to help us find the best possible plan!
Great Service.
Great Service. Super helpful and was able to compare all rates and answer all questions to help us find the best possible plan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our Nissan Pathfinder was our 2nd purchase this year from
Our Nissan Pathfinder was our 2nd purchase this year from My Auto Import Center. We had such a Great experience the 1st time we went back again. Olivia Y. was our salesperson and was helpful and knowledgeable about the vehicles. We never felt rushed or pressured to purchase a vehicle. The service department was excellent from check in to pickup. Alex (sales manager) Steve (financial officer) and Troy (Nissan sales) were great to deal with also. We would recommended this dealership hands down to anyone.
Our Nissan Pathfinder was our 2nd purchase this year from
Our Nissan Pathfinder was our 2nd purchase this year from My Auto Import Center. We had such a Great experience the 1st time we went back again. Olivia Y. was our salesperson and was helpful and knowledgeable about the vehicles. We never felt rushed or pressured to purchase a vehicle. The service department was excellent from check in to pickup. Alex (sales manager) Steve (financial officer) and Troy (Nissan sales) were great to deal with also. We would recommended this dealership hands down to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never responded.
Never responded. Would have paid cash for the car that day. Went to Fox Subaru and bought a car.
Never responded.
Never responded. Would have paid cash for the car that day. Went to Fox Subaru and bought a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
- Katie Brown
- AnDre' Coffee
- Rob Gould
- Trey Lawton
- Dennis Vogel
- Steve Devries
- Sean Singleton
- Ty Holm
- Austin Gressett
- Andrew Belock
- Nick Nichols
- Jim Wright
- Morgan Griswold
- Jordan Hill
- Andrew Boss
- Olivia Yeomans
- Nick Snyder
- Will Smith
- Troy DeWys
- Brandon Poe
- Cody Daoust
- Micah Kilmer
- Jose Hernandez
- Josh Boyink
- Nick Kelly
- Blake Sanford
- Austin Ritzow
We appreciate you taking the time to bring this to our attention, Bob. We apologize for the inconvenience on our part, and are glad to hear you found the Subaru right for you. We hope to get another opportunity to earn your business some time in the future. In the meantime, our General Manager, Mike, would like to speak with you further about the communication issues you experienced with our store. Please give him a call at your earliest convenience: (231) 201-2527
This dealership lacks integrity and needs massive help
This dealership lacks integrity and needs massive help with communication and follow up. I had two terrible experiences with them.
This dealership lacks integrity and needs massive help
This dealership lacks integrity and needs massive help with communication and follow up. I had two terrible experiences with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car