Reviews
Write a reviewI appreciate the all in one service that this team...
I appreciate the all in one service that this team provides. They ensure the entire experience is complete and strive to meet all needs in one place.
Very friendly staff and really clean environment The...
Very friendly staff and really clean environment The free oil changes for life were a tie breaker Also they were very willing to work with us in getting a vehicle
I had an excellent experience purchasing my Highlander...
I had an excellent experience purchasing my Highlander from My Toyota of Muskegon. My salesman Regan was very knowledgeable, professional, and friendly. Since I live 100 miles from the dealership, I negotiated price, financing, and trade-in via phone, emails, texts, etc. with Regan. He has great communication skills and had all paperwork prepared before I made the 100 mile trip to the dealership. Once I arrived, it took a minimal amount of time to drive my new Highlander home!
Second time working with rob to buy a vehicle (first was...
Second time working with rob to buy a vehicle (first was mine second was my younger sister) and he has always been patient, understanding, and has worked with me on both purchases. He’s easy going and doesn’t give the “salesman” feel
Thank you for the five-star review! We are delighted to hear you were given excellent customer service from our Sales Specialist, Rob Gould. Thank you for recommending us to your friends and family, and for trusting The My Auto Group team with your business!
I scheduled online, we received a friendly welcome and...
I scheduled online, we received a friendly welcome and our car was serviced efficiently and with good communication of progress and inspection. The payment and information procedure was quick and easy.
Thank you for the five-star review! We are delighted to hear you were given excellent customer service. Thank you for trusting The My Auto Group team with your business!
My car wasn't ready when expected but they did contact me...
My car wasn't ready when expected but they did contact me and allowed me to have a loaner to get me to work the next day.
Thank you for the five-star review! We are delighted to hear that you were given exceptional customer service from My Subaru of Muskegon Service Advisor, Heather Mattice. Thank you for trusting the team at My Auto Import Center and My Subaru of Muskegon with your business!
I was very pleased with my experience with Toyota of...
I was very pleased with my experience with Toyota of Muskegon. Regan was a pleasure to work with. He went out of his way to get me the best deal for me, which I really appreciate. I would recommend this dealership to anyone.
Thank you for the five-star review! We are delighted to hear that you were given exceptional customer service from My Toyota of Muskegon Sales Specialist, Regan Taylor. We hope you enjoy your new vehicle and thank you for trusting the team at My Auto Import with your business!
Service department had a very busy day due to being short...
Service department had a very busy day due to being short staffed. Still they were cheerful, professional, and got the job done ASAP. The only issue I ever have is the telephone system is awful. Usually get cut off 3 times before actually reaching service. Often connected to the wrong place. Person who handles phone calls is not a good representative of business. She is curt, argumentative, and defensive, The person who handles phone calls is the first contact people have with your business and she gives a very negative impression.
Thank you for the five-star review! We love hearing you were given excellent customer service and very sorry to hear you were not pleased with our phone service. Management has been notified. Thank you for trusting The My Auto Group team with your business.
Being the first Toyota I’ve ever had, this was my first...
Being the first Toyota I’ve ever had, this was my first trip to the service center and it was everything I could’ve asked for. They explained the entire process to me so there were no surprises. Very kind and courteous
Thank you for five-star review! We love hearing you were given exceptional customer service and that our team was kind and courteous. Thank you for trusting My Toyota of Muskegon with your business.
The service was great, they greet me well upon arrival...
The service was great, they greet me well upon arrival and they took my vehicle right away. Also the car wash was included in the service for free.
Thank you for the great five-star review! We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.