Nalley BMW

I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a difference maker& so was my advisor.great experience.

I purchased a Certified Pre-Owned BMW late at night and noticed a dime sized crack in with front windshield on the way home. The salesperson promised to repair it. The repair was made with no improvement to the cracks appearance. The salesperson agreed to replace the windshield. I just got a call from the salesperson saying his manager would not allow the windshield replacement.

I bought a BMW elsewhere and discovered immediately that the convertible top was broken. It took 10 days for Nalley to return the car to me, and while it is finally fixed, there is no reason that the repairs took this long, particularly since they diagnosed the problem the next business day, but inexplicably waited another 5 days to order the part. Excuses for this ranged from someone calling out sick 2 separate days, then backtracking and not knowing what the problem was (despite the clear voicemail message telling me of the problem), then an alleged delay in receiving the part, then supposedly the car was actually ready the day before despite the manager telling me that it was not ready that day... I can't imagine that the normal clientele here would tolerate this, and I expect much more from any business, let alone one that handles luxury vehicles. Suspiciously, my car which allegedly was idle for 10 days waiting for a part has 4 miles on the odometer. 4 miles isn't the biggest deal, but unclear to me why any miles were put on besides pulling it in and out of the garage. I do not trust them and will not return.