New 877-209-8137 Dealer Website
Used 877-206-6801 Email Dealer
Service 877-212-0744

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Sales 9:00 AM - 7:30 PM
Service 7:00 AM - 9:00 PM
Mon 9:00 AM - 7:30 PM
Tue 9:00 AM - 7:30 PM
Wed 9:00 AM - 7:30 PM
Thu 9:00 AM - 7:30 PM
Fri 9:00 AM - 7:30 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

4.4
Average based on 144 reviews
  • Service

    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a dif...


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    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a difference maker& so was my advisor.great experience.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Problem with Certified Pre-Owned vehicle

    I purchased a Certified Pre-Owned BMW late at night and noticed a dime sized crack in with front windshield on the way home. The salesperson promi...


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    I purchased a Certified Pre-Owned BMW late at night and noticed a dime sized crack in with front windshield on the way home. The salesperson promised to repair it. The repair was made with no improvement to the cracks appearance. The salesperson agreed to replace the windshield. I just got a call from the salesperson saying his manager would not allow the windshield replacement.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Absolutely Not

    I bought a BMW elsewhere and discovered immediately that the convertible top was broken. It took 10 days for Nalley to return the car to me, and w...


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    I bought a BMW elsewhere and discovered immediately that the convertible top was broken. It took 10 days for Nalley to return the car to me, and while it is finally fixed, there is no reason that the repairs took this long, particularly since they diagnosed the problem the next business day, but inexplicably waited another 5 days to order the part. Excuses for this ranged from someone calling out sick 2 separate days, then backtracking and not knowing what the problem was (despite the clear voicemail message telling me of the problem), then an alleged delay in receiving the part, then supposedly the car was actually ready the day before despite the manager telling me that it was not ready that day... I can't imagine that the normal clientele here would tolerate this, and I expect much more from any business, let alone one that handles luxury vehicles. Suspiciously, my car which allegedly was idle for 10 days waiting for a part has 4 miles on the odometer. 4 miles isn't the biggest deal, but unclear to me why any miles were put on besides pulling it in and out of the garage. I do not trust them and will not return.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2007

Nalley BMW is proud to offer an incredible inventory of new BMW models and quality pre-owned vehicles to shoppers in the Atlanta area, including Decatur, Duluth, Roswell and greater Gwinnett County. In addition to a great selection of vehicles, Nalley BMW of Decatur also provides BMW service and maintenance, genuine parts, and auto body services to customers. Visit us in-person at 1606 Church St., Decatur, GA 30033 or give us a call at 404-292-1400. We look forward to meeting you.

"It Has To Be Nalley!"