Nalley BMW

Jason was outstanding in keeping me informed on the progress of my vehicle while being service. He was very helpful and very knowledgeable about my vehicle.... Jason I truly appreciate the dedication and hard work. Your dedication to your customers is great reflection upon you and the BMW community. Job well done. Dewayne Ivory

I've been calling for 3 weeks leaving messages for my service advisor. I've let messages again today for the service manager. No return call. I called... again late today. Got the advisor, he gave me the run around. I had an oil leak and an air conditioner leak inside my car. I paid them thousands of dollars and these problems were not fix correctly because I'm having the same issue. All they want to do is sell you new tires at each visit. I left another message at 5:30 today for the service manager and general manager. I'm calling the news stations next. This is horrible. I will never buy another BMW. I love my car but hate the customer service. Every time I go I get a new advisor. They cannot keep employees. I also left a message for the GM Marlin. Let's see if anyone calls me back.

Nalley BMW has great service advisors. They are knowledable, courteous, friendly, professional, and never try to sale your services you don’t need. The... work environment is comforting and pleasant; I always wait for my vehicle to be service to enjoy the free perks, even though they offer shuttle service and rental service. This is the only BMW dealership in the Atlanta area that I will have service e performed on my vehicle due to the total professionalism I experienced from the total stafff. Thank you Nalley BMW for providing excellent service and treating me like family.

Zero Stars... Nalley BMW of Decatur is the worst place to take your car for service. We took our car in for an oil leak. An abundance of service visits... later and thousands of dollars, we have no car. Nalley was continuously charging us for a problem that they knew BMW was in a class action lawsuit about. When the lawsuit settled and their legal team agreed to replace the engines of the models affected, we thought we were finally going to be done with Nalley. We were so wrong. Nalley replaced the engine and charged us almost five thousand dollars, because the settlement only covered sixty percent of the cost to replace the engine. They never took into consideration the thousands we had spend with them for an oil leak that they knew were the cause of a faulty engine. Two months later we were having the same problems. We took our vehicle back to them, but this time we never got our car back. The technician rear ended someone in our car and totaled it. When contacted about the accident we were lied to. They claimed it was not their fault, that someone had ran head on to the technician. After receiving the police report were it started that they were at fault and cited for the accident, no one called to try to clear up the matter. We reached out to the GM Marlon and he stated that he was not aware of the accident, while in the same conversation telling us that he was the person that received our vehicle from the police impound. Two months went by and the problem was still not resolved, we had to finally file a claim with our insurance company. No one from Nalley BMW of Decatur has even tried to contact us to try and rectify the situation. We had been a loyal customer for over four years and it was as if the incident never happened. I would not recommend their establishment for service or sales. They do not appreciate your business, or know how to treat loyal customers.

Worst customer service at a service department I have ever experienced. Almost 2 hours to simply drop off for a SCHEDULED appointment!!! No BMW loaner... provided, utilized Enterprise rental car instead. Actual mechanical work that was accomplished was fine.

Nalley BMW along with Cindy the Advisor and Quinten the shop Forman are incompetent and racist to say the least. Every time I brought my BMW Alpina B7... to Nalley the problems were still there. They will always try to upsale you on everything and this last time there were some scuffs on my car they refused to correct.

Absolutely a predatory, incompetent and racist facility. I've continuously brought my BMW Alpina B7 into this place and they would at every chance up charge... me not to mention never fixing what the car was initially there for and this last time My car was given to me with scuff marks on it and they flat out refused to resolve the issue!

I would never use this service center for anything in the world they don't call back they have xxxxty estimates and they overall suck

Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted because... he has great people skills. It's not about the sale it's about making sure the customer is "Happy" something he truly is great at. Will I be back most definitely only to deal with this amazing salesman?

Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over... 2 months ago.This can't be a certified vehicle. I am beyond livid. This time the A/ C is blowing warm air. The exact same problem the vehicle was brought in for 2 weeks and kept for 3 days. This is a pure nightmare!!!