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Nalley BMW

4.0 out of 5 4.0
Rectangle 48
Sales 9:00 AM - 7:30 PM
Service 7:00 AM - 7:00 PM

Nalley BMW Hours

Sales

Monday

9:00 AM - 7:30 PM

Tuesday

9:00 AM - 7:30 PM

Wednesday

9:00 AM - 7:30 PM

Thursday

9:00 AM - 7:30 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since October 2007

Nalley BMW is proud to offer an incredible inventory of new BMW models and quality pre-owned vehicles to shoppers in the

...

Atlanta area, including Decatur, Duluth, Roswell and greater Gwinnett County. In addition to a great selection of vehicles, Nalley BMW of Decatur also provides BMW service and maintenance, genuine parts, and auto body services to customers. Visit us in-person at 1606 Church St., Decatur, GA 30033 or give us a call at 404-292-1400. We look forward to meeting you.

"It Has To Be Nalley BMW!"

Service

Detailing

$199.95 and up*

Wheel Alignment (4WD)

$149.95 and up*

Air Filter Replacement

$34.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
521 lifetime reviews. Includes reviews of Nalley BMW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 28, 2020

    Jason was outstanding in keeping me informed on the progress of my vehicle while being service. He was very helpful and very knowledgeable about my vehicle.... Jason I truly appreciate the dedication and hard work. Your dedication to your customers is great reflection upon you and the BMW community. Job well done. Dewayne Ivory

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    ivoryds295, we are delighted to see this rating! Have a great day!


    Worked with:
    Justin Bowen

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    January 21, 2020

    I've been calling for 3 weeks leaving messages for my service advisor. I've let messages again today for the service manager. No return call. I called... again late today. Got the advisor, he gave me the run around. I had an oil leak and an air conditioner leak inside my car. I paid them thousands of dollars and these problems were not fix correctly because I'm having the same issue. All they want to do is sell you new tires at each visit. I left another message at 5:30 today for the service manager and general manager. I'm calling the news stations next. This is horrible. I will never buy another BMW. I love my car but hate the customer service. Every time I go I get a new advisor. They cannot keep employees. I also left a message for the GM Marlin. Let's see if anyone calls me back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Bowen

    Service Advisor

    NOT RATED

    Alex Baldwin

    Service Advsor

    NOT RATED

    Kelvin Maldonado

    Service Advisor

    NOT RATED

  • October 4, 2018

    Nalley BMW has great service advisors. They are knowledable, courteous, friendly, professional, and never try to sale your services you don’t need. The... work environment is comforting and pleasant; I always wait for my vehicle to be service to enjoy the free perks, even though they offer shuttle service and rental service. This is the only BMW dealership in the Atlanta area that I will have service e performed on my vehicle due to the total professionalism I experienced from the total stafff. Thank you Nalley BMW for providing excellent service and treating me like family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 24, 2019

    Zero Stars... Nalley BMW of Decatur is the worst place to take your car for service. We took our car in for an oil leak. An abundance of service visits... later and thousands of dollars, we have no car. Nalley was continuously charging us for a problem that they knew BMW was in a class action lawsuit about. When the lawsuit settled and their legal team agreed to replace the engines of the models affected, we thought we were finally going to be done with Nalley. We were so wrong. Nalley replaced the engine and charged us almost five thousand dollars, because the settlement only covered sixty percent of the cost to replace the engine. They never took into consideration the thousands we had spend with them for an oil leak that they knew were the cause of a faulty engine. Two months later we were having the same problems. We took our vehicle back to them, but this time we never got our car back. The technician rear ended someone in our car and totaled it. When contacted about the accident we were lied to. They claimed it was not their fault, that someone had ran head on to the technician. After receiving the police report were it started that they were at fault and cited for the accident, no one called to try to clear up the matter. We reached out to the GM Marlon and he stated that he was not aware of the accident, while in the same conversation telling us that he was the person that received our vehicle from the police impound. Two months went by and the problem was still not resolved, we had to finally file a claim with our insurance company. No one from Nalley BMW of Decatur has even tried to contact us to try and rectify the situation. We had been a loyal customer for over four years and it was as if the incident never happened. I would not recommend their establishment for service or sales. They do not appreciate your business, or know how to treat loyal customers.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 8, 2019

    Worst customer service at a service department I have ever experienced. Almost 2 hours to simply drop off for a SCHEDULED appointment!!! No BMW loaner... provided, utilized Enterprise rental car instead. Actual mechanical work that was accomplished was fine.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to let us know about your recent experience. I am sorry to hear that you were not satisfied with your visit. Marlon ...Woodmore, General Manager, 404-299-4727

  • 1.0 out of 5
    October 29, 2019

    Nalley BMW along with Cindy the Advisor and Quinten the shop Forman are incompetent and racist to say the least. Every time I brought my BMW Alpina B7... to Nalley the problems were still there. They will always try to upsale you on everything and this last time there were some scuffs on my car they refused to correct.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your recent visit to Nalley BMW Of Decatur. When you have an opportunity, please reach out to me at (404) 994-4329... so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. MArlon Woodmore, General Manager

  • 1.0 out of 5
    October 29, 2019

    Absolutely a predatory, incompetent and racist facility. I've continuously brought my BMW Alpina B7 into this place and they would at every chance up charge... me not to mention never fixing what the car was initially there for and this last time My car was given to me with scuff marks on it and they flat out refused to resolve the issue!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 21, 2019

    I would never use this service center for anything in the world they don't call back they have xxxxty estimates and they overall suck

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2019

    Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted because... he has great people skills. It's not about the sale it's about making sure the customer is "Happy" something he truly is great at. Will I be back most definitely only to deal with this amazing salesman?

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 22, 2019

    Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over... 2 months ago.This can't be a certified vehicle. I am beyond livid. This time the A/ C is blowing warm air. The exact same problem the vehicle was brought in for 2 weeks and kept for 3 days. This is a pure nightmare!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex Baldwin

    Service Advsor

    NOT RATED

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