Nalley BMW

I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a difference maker& so was my advisor.great experience.

Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about the condition of the car I was interested in. When I arrived, it wasn't quite as good as it was billed, so I waited 3 hours while they cleaned it up. Now, I definitely appreciate the lengths they went, but that should have been done before I arrived since he knew I was a serious buyer. During my test drive I noticed there was only one key fob and asked if they were in possession of the other and told yes, only to find out when closing the deal that they'd have to order me one. I'm not sure how that escaped the CPO checklist for this car (and this car had been on the lot for plenty of time for them to order and pair it themselves). I was told that it would magically work with my car when it arrived, but I was very leery of that since this car had comfort access. I asked if it didn't work out of the box if they'd reimburse me if I had to go to my BMW, they said yes. Before coming to make the deal, I'd ensured I was approved for their 0.9% financing, and I was. However, when getting into the finance department, the rep tried to pull the wool over my eyes claiming the best he could do was 6.9%. I laughed and started to leave, and all of a sudden that number went down to 1.9. Still not the right number, he said he needed to check with his manager, and after being gone for almost an hour, I was able to get the .9. Later, I'd find out, they'd had to check my credit again, probably because they'd lost the original application, so I got dinged for 2 credit checks (thanks for that). About the key... it didn't magically work, and I had to get it paired. Now they've been avoiding my reimbursement, calls, and voicemails for 3 months. I'm very pleased with the car I bought, but I'd say if you're an out of town buyer, you've got better options in Atlanta, or closer to you than Nalley.

The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warranty my advisor she called Adriana she told me I have issue with my wheel and the wheel missed up the breaks rotors and breaks pads and sensors and I need to replace all in my own expinces because I did something with wheel and i didn't deal with any one accept dealers of BMW car under warranty I told her that's fine I will pay for it even if it still under warranty and I did pay 1795 $ she called me telling me my car is ready I ask her did you test drive it she told me yes everything perfect I ask her if the car need anything else she told me ur car perfect I went to get my car I drive it for 5 min and still have same issue I went there back they talk very rude they won't return my money and I ask to speak with general manger or assist manger they called a guy he is not one of who I ask for and he wasn't helpful my car still there but won't get my money back they rab me off