CarMax San Gabriel Valley/Duarte

Do not go to Rayven Short in the service center. She will rip you off. She will give you information that is not true.

I did not get an email response to initial inquiry on cost to ship the vehicle of interest to my Carmax location…did get an email response of general intro to person representing this dealership. Upon further checking a couple days later, I find that the vehicle cannot be shipped & only be sold at that location

Don’t trust the vehicles here. I Bought a 2016 BMW 328 here and it started having so many problems by the 3rd week such as the check engine light.

So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.

We were ready to buy a black Versa hatchback from Josh. When we took the car for a test drive on a Saturday, we realized that the air conditioning didn't work, the brakes needed to be replaced, the bumper was loose from the frame and the car interior was dirty. Josh said he would get back to us on Monday. We contacted him at 4 PM and he said the car had not been looked at by the mechanic yet. He got back to us on Tuesday and he said they needed to order parts and we have never heard from him again and it has been 2 weeks. We found a newer car, with 27,000 less miles on it and $2000 less than the vehicle at Carmax.

Terrible customer service, you have to find the personnel instead of them offering help. I wanted to test drive a car and it was obvious that they discriminated us based on our age appearance, they took over 40 minutes "verifying" ID, when asked what was going on they said they were still verifying. The salesman Ray told us to wait by the car and didn't even have the decency to let us know what was going on, we stood there in the rain. We are cash buyers but will not be giving them any future business and much less recommend to anyone else.

Two weeks ago I bought a Highlander from CarMax and was assured they do a rigid inspection of all cars before placing on the market. Following day, I noticed the tire pressure alarm always on even when the tires were fine. I exchanged it with another Highlander for $1000 more. Following morning, I noticed the pavement under the car wet with oil. I brought it CarMax Duarte service shop for them to check and fix. After an hour of waiting I was told by the technician that they found only residual oil from a repair they did, and there way no leak. So all they did was clean it up. The following morning, I still found wet pavement, so I brought it to the shop I usually go and they showed me where the leak was coming from and what it was that was leaking - radiator. It has to be replaced. Carmax told me I have to leave the car with them to do a repair like that because there were many ahead of me. I had to leave for a long trip so I had my shop fix it for $700+. While driving from the shop, I noticed the two front windows would not fully close/open. I brought it back and had the motors replaced for $1100+. The rear brake lights were also bad and had those fixed as well. If you go to CarMax, don't think they actually inspect and fixed every car they sell.

I went to CarMax to sell my SLK280. Kelly BB said it was worth $12,450. The dealer where I was buying another car said they'd give me $9,800! xxx! So someone said go talk to Josh at CarMax. Since I had nothing to lose, I went there and met Josh. The most earnest, honest, helpful guy I've met at a dealership. He took my keys, and 10 minutes later came back and said he thought I'd be happy with their appraisal. Boy was I ever! They offered $15,000! $5k more than the dealer, and $2.5K more than Kelly Blue Book had said. Josh helped me get the stuff out of my car and then took me to Maurice in the business office and he got the check for me. Friendly, honest, amazing. I had never been to any CarMax dealer before, and honestly for some unknown reason had a low opinion of them. BUT my personal experience once there was terrific. I don't know about the other CarMax locations, but this one offered literally world class service to me. I'm forever thankful to Josh for helping me. There was no xx, no negative comments about the car, it was great. Anyway, can't say enough good things about my experience there.

Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.

I brought the extended warranty boy that a joke. I have had a bad break noise in the van that I bought from the time I got it and the tell it a defeat in the breaks and there is nothing they can do about it. I also had to have the transmission replace and it is slipping again. Every time I take it in to have it fix it is not cover by the warranty. So why am I paying for something I can't use. CARMAX IS THE BIGGEST RIPOFF AROUND DO NOT BUY A CAR FROM THIS PLACE THEY DO NOT STAND BUY THEY SELL OR SAY.