Southern Motors Acura

Jim helped out find the perfect car for our daughter's first car!

I found the used car I was looking for at Southern Motors Acura, however, I live in Florida. I decided to purchase the vehicle and have it shipped to me. I worked with Mickey Rhinehart, we agreed on a a price, worked out the payment and shipment details. Everything went just as Mr. Rhinehart explained, he was always available if I had a question, he kept me up to date as to what I could expect at each stage through purchase and delivery. I could not be more please with both the purchase process and the vehicle it self.

Dear Southern Motors Acura On Nov 10, 2016, I took my Acura MDX for Oil Change at Southern Motors Acura Savannah Ga. Right after 1 week of the oil change, the Oil Change Due light started blinking again. I took it back to the dealership and inquired about the same. The technician/front desk (Shareen Johnson) responded very rudely that it???s not a big deal, looks like we just forgot the reset the light, whereas the condition of the oil and the filter doesn???t seems that it would have been recently changed. I requested them to change the oil again which they denied and ask me that they will offer me a free service next time. I requested them again that instead of offering me free service next time, why don???t you take care of this issue today. I went to the manager (Andy) to discuss this issue, but before I reach, Shareen had already called Andy and have given him the false information. So, I went to Andy (Who even didn???t offered us to sit) and explained him my issue, Andy replied that he will honor the Shareen Words and can???t do anything for me, other than a free service next time. My issue is why they are willing to give me a free service next time??? why not now??? I am very much disappointed by the behavior of the staff of a Premium Brand Service Center, someone would even not expect this kind of behavior and attitude from a known Brands Dealership. Sincerely, Muhammad Kaleem Akram (912) 282-3488 kaleemakram@gmail.com