Reviews
Worst of the worst.
Worst of the worst.......when the dealership did not like my review on Yelp following a dispute about the service on the vehicle that was referred to the State Bureau of Automotive Repair, they decided that I was no longer welcome at their stealership. Take your business to another dealership if you value your automotive dollar.
Worst of the worst.
Worst of the worst.......when the dealership did not like my review on Yelp following a dispute about the service on the vehicle that was referred to the State Bureau of Automotive Repair, they decided that I was no longer welcome at their stealership. Take your business to another dealership if you value your automotive dollar.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Wyatt. We strive to provide the best service at 1st Kia of Simi Valley and your feedback is important. I encourage you to reach out to me directly to discuss your concerns further. I appreciate your input as it helps us improve our service. Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
The Service Team is excellent from Brian to Sang and
The Service Team is excellent from Brian to Sang and others. And Greg Thoma is super focused on customer satisfaction and providing excellent service. They explain everything that they are doing, offer alternatives and never try yo push for 'more service' when it isn't absolutely needed. Great team!
The Service Team is excellent from Brian to Sang and
The Service Team is excellent from Brian to Sang and others. And Greg Thoma is super focused on customer satisfaction and providing excellent service. They explain everything that they are doing, offer alternatives and never try yo push for 'more service' when it isn't absolutely needed. Great team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Phil! I truly appreciate your kind words about our service team at 1st Kia of Simi Valley. It's great to hear that Brian, Sang, and Greg provided you with excellent service and clear explanations. We strive to prioritize customer satisfaction and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
Dealership had plenty of options and took care of me
Dealership had plenty of options and took care of me right when I walked in the door. Ryan made things easy and fast! He knew all about the car and made the purchase a no brainer! Thank you 🙏🏽
Dealership had plenty of options and took care of me
Dealership had plenty of options and took care of me right when I walked in the door. Ryan made things easy and fast! He knew all about the car and made the purchase a no brainer! Thank you 🙏🏽
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review. Michael! I am pleased to hear that you had such a positive experience at 1st Kia of Simi Valley. It's great to know that Ryan was able to assist you effectively and make your purchase seamless. I appreciate your kind words, and we look forward to seeing you again! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
I typically do not leave negative reviews, but my recent
I typically do not leave negative reviews, but my recent experience with this service department was deeply disappointing. From the outset, communication was inconsistent, and several commitments made during the process were either delayed or not fulfilled as promised. Attempts to resolve the issues directly with the department were met with minimal responsiveness and a lack of accountability, which only added to the frustration. I have since raised these concerns with KIA North America, who confirmed they are reviewing the situation. While I hope this leads to improvements in how the department operates, I have my doubts as the lack of professionalism and integrity looks to be systemic.
I typically do not leave negative reviews, but my recent
I typically do not leave negative reviews, but my recent experience with this service department was deeply disappointing. From the outset, communication was inconsistent, and several commitments made during the process were either delayed or not fulfilled as promised. Attempts to resolve the issues directly with the department were met with minimal responsiveness and a lack of accountability, which only added to the frustration. I have since raised these concerns with KIA North America, who confirmed they are reviewing the situation. While I hope this leads to improvements in how the department operates, I have my doubts as the lack of professionalism and integrity looks to be systemic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate you taking the time to share your experience with us regarding our service department at 1st Kia of Simi Valley. I acknowledge your concerns about communication and responsiveness, and we strive to provide excellent service to all our customers. I encourage you to contact me directly to discuss your experience further. Your input is valuable in helping us improve our processes. Thank you again for bringing this to our attention, and we hope to better serve you in the future. Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
I went to the dealership for an Oil change and general
I went to the dealership for an Oil change and general service. They were courteous and quick in getting my car serviced, cleaned and returned to me in a short time. The waiting room was away from the hustle and bustle of most waiting areas and private so I could get some work done while waiting. Great people that cared about my car and explained it to me at my level.
I went to the dealership for an Oil change and general
I went to the dealership for an Oil change and general service. They were courteous and quick in getting my car serviced, cleaned and returned to me in a short time. The waiting room was away from the hustle and bustle of most waiting areas and private so I could get some work done while waiting. Great people that cared about my car and explained it to me at my level.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Dave! I'm pleased to hear that you had a positive experience at 1st Kia of Simi Valley during your oil change and general service. It's great to know our team provided courteous and efficient service while you enjoyed our quiet waiting area. I truly appreciate your support, and we look forward to seeing you again soon! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
Courteous and on time with service and new tires.
Courteous and on time with service and new tires. I was able to take advantage of their tire and wheel alignment special. Very easy to work with.
Courteous and on time with service and new tires.
Courteous and on time with service and new tires. I was able to take advantage of their tire and wheel alignment special. Very easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Mike! I'm thrilled to hear that you found our service courteous and timely, and that you were able to take advantage of our tire and wheel alignment special. At 1st Kia of Simi Valley, we strive to make your experience as easy as possible. We look forward to seeing you again soon! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
Ryan was really nice and super helpful throughout the
Ryan was really nice and super helpful throughout the whole process. He and Johnny worked with me to come up with a great deal for the car I wanted that fit my budget.
Ryan was really nice and super helpful throughout the
Ryan was really nice and super helpful throughout the whole process. He and Johnny worked with me to come up with a great deal for the car I wanted that fit my budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Ashley! I'm thrilled to hear that Ryan and Johnny provided you with exceptional service while helping you find a great deal on your car! At 1st Kia of Simi Valley, we strive to ensure our customers have a positive experience. We appreciate your support and look forward to serving you again in the future! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
I charged $3,000+ over MSP when I purchased my Niro.
I charged $3,000+ over MSP when I purchased my Niro. Knowing I was in desperate need of a vehicle, they said "pay it or we will find someone who will". I had no choice unfortunately. After having it serviced there twice, which took forever even with an appointment, I have chosen to never return. Since then they have continued to email me "You came in to 1st Kia but didn't buy, and that's totally fine, But right now, the timing couldn't be better". WRONG! Don't even get me started on this "Johnny Kia" nonsense. Clearly this guy doesn't want any accountability. The staff when I called wouldn't even give me his name. "He goes by Johnny Kia". I don't care what he goes by. I want to know his REAL NAME and it sure as xxxx isn't Kia.
I charged $3,000+ over MSP when I purchased my Niro.
I charged $3,000+ over MSP when I purchased my Niro. Knowing I was in desperate need of a vehicle, they said "pay it or we will find someone who will". I had no choice unfortunately. After having it serviced there twice, which took forever even with an appointment, I have chosen to never return. Since then they have continued to email me "You came in to 1st Kia but didn't buy, and that's totally fine, But right now, the timing couldn't be better". WRONG! Don't even get me started on this "Johnny Kia" nonsense. Clearly this guy doesn't want any accountability. The staff when I called wouldn't even give me his name. "He goes by Johnny Kia". I don't care what he goes by. I want to know his REAL NAME and it sure as xxxx isn't Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. I understand how frustrating it can be to feel pressured during a purchase, especially when you're in need of a vehicle like the Kia Niro. Your feedback regarding the service and communication you've received is invaluable, and I appreciate you bringing it to my attention. At 1st Kia of Simi Valley, we strive for transparency and accountability, and it's concerning to hear that it seems we fell short in your case. I would like to discuss your concerns further, so please reach out to me directly at your convenience. Thank you again for your feedback. Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005
I can't say enough good things about Johnny (KIA) and the
I can't say enough good things about Johnny (KIA) and the sales department. Unfortunately, the service department, not so much!! I found the service manager, Greg, to be disrespectful and dishonest. For that reason, I will never buy a car there again.
I can't say enough good things about Johnny (KIA) and the
I can't say enough good things about Johnny (KIA) and the sales department. Unfortunately, the service department, not so much!! I found the service manager, Greg, to be disrespectful and dishonest. For that reason, I will never buy a car there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Both Johnny and Noah were extremely helpful and made our
Both Johnny and Noah were extremely helpful and made our new car lease easy and enjoyable. We would definitely refer Johnny, Noah and First Kia Simi Valley to our friends and family.
Both Johnny and Noah were extremely helpful and made our
Both Johnny and Noah were extremely helpful and made our new car lease easy and enjoyable. We would definitely refer Johnny, Noah and First Kia Simi Valley to our friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Steven! We're thrilled to hear that Johnny and Noah made your car leasing experience easy and enjoyable. At 1st Kia of Simi Valley, we strive to provide excellent service, and we appreciate your willingness to refer us to your friends and family. We look forward to serving you again in the future! Sincerely, Johnny Kia, GM | johnnykia@firstautogroup.com | 805-306-1005