Reviews
Terrible Experience – Stay Away Few dealerships I’ve
Terrible Experience – Stay Away Few dealerships I’ve ever visited have delivered as poor of an experience as Land Rover Houston North. From start to finish, the customer service was abysmal and far below what you’d expect from a luxury brand. There was zero willingness to negotiate, lowball trade-in offers, and a complete lack of professionalism from the management team. Jeff, the used car manager, was unhelpful and came across as completely out of his depth. Jason, the GM, offered no support or accountability, and frankly should not be in a leadership role. The dealership itself is dated and unclean, further undermining the premium image that Land Rover should represent. If you’re in the market for a Land Rover, do yourself a favor and go elsewhere. This location does not deserve your business.
Terrible Experience – Stay Away Few dealerships I’ve
Terrible Experience – Stay Away Few dealerships I’ve ever visited have delivered as poor of an experience as Land Rover Houston North. From start to finish, the customer service was abysmal and far below what you’d expect from a luxury brand. There was zero willingness to negotiate, lowball trade-in offers, and a complete lack of professionalism from the management team. Jeff, the used car manager, was unhelpful and came across as completely out of his depth. Jason, the GM, offered no support or accountability, and frankly should not be in a leadership role. The dealership itself is dated and unclean, further undermining the premium image that Land Rover should represent. If you’re in the market for a Land Rover, do yourself a favor and go elsewhere. This location does not deserve your business.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Very great experience.
Very great experience. Our sales advisor David was great and extremely personable. He was patient as we looked at over 10+ range rovers. Overall experience was smooth, simple and enjoyable.
Very great experience.
Very great experience. Our sales advisor David was great and extremely personable. He was patient as we looked at over 10+ range rovers. Overall experience was smooth, simple and enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the 4th vehicle purchased from this dealer, the
This is the 4th vehicle purchased from this dealer, the 3rd from sales rep David Baker. David is a good listener to customer needs. He is knowledgeable about the cars. He is responsive with communication . If it were not for the relationship built with David over the years of buying history we probably would have gone somewhere else . Get this man a computer monitor that is up with the times and functional .
This is the 4th vehicle purchased from this dealer, the
This is the 4th vehicle purchased from this dealer, the 3rd from sales rep David Baker. David is a good listener to customer needs. He is knowledgeable about the cars. He is responsive with communication . If it were not for the relationship built with David over the years of buying history we probably would have gone somewhere else . Get this man a computer monitor that is up with the times and functional .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave a review for us at Land Rover Houston North. We are happy to pass along your comments to the team here at Land Rover Houston North!
Excellent overall experience.
Excellent overall experience. Great selection of vehicles, professional, no-pressure approach from everyone there. You could tell the focus was on providing a very high level of service. Adan was great to work with in Sales - very accommodating and helpful in finding the right vehicle for me.
Excellent overall experience.
Excellent overall experience. Great selection of vehicles, professional, no-pressure approach from everyone there. You could tell the focus was on providing a very high level of service. Adan was great to work with in Sales - very accommodating and helpful in finding the right vehicle for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brett, thank you for taking the time to leave a review for us at Land Rover Houston North. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
No pressure sales, got the vehicle we wanted at a fair
No pressure sales, got the vehicle we wanted at a fair price. Great follow up after the sale
No pressure sales, got the vehicle we wanted at a fair
No pressure sales, got the vehicle we wanted at a fair price. Great follow up after the sale
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave a review for us at Land Rover Houston North. We're happy we could meet your expectations!
I had a great experience at Range Rover north!
I had a great experience at Range Rover north! Donna helped me find and get set up with my new car… she was amazing!! She brought the car to me and showed me all there was to know.. helped me set up everything to my preferences.
I had a great experience at Range Rover north!
I had a great experience at Range Rover north! Donna helped me find and get set up with my new car… she was amazing!! She brought the car to me and showed me all there was to know.. helped me set up everything to my preferences.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Land Rover Houston North. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Claudia was very patient, transparent and answered all of
Claudia was very patient, transparent and answered all of our questions. The buying process was smooth, fast and not pushy. I will definitely recommend this location.
Claudia was very patient, transparent and answered all of
Claudia was very patient, transparent and answered all of our questions. The buying process was smooth, fast and not pushy. I will definitely recommend this location.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eliane, thank you for taking the time to leave a review for us at Land Rover Houston North. We're happy we could meet your expectations! Thank you again for leaving us this response!
We ordered a new Range Rover and prepared for a 18-24
We ordered a new Range Rover and prepared for a 18-24 month wait. Donna Watkins at LR Houston North delivered the car in less than half the time other dealers quoted!! Unfortunately when our SUV arrived, I changed my mind about the color and asked her to place a new order. I don't know how she did it, but Donna delivered the new Range Rover in 3 months! She really knocked herself out to make the car exactly what I wanted and did so happily. We were not the easiest customers (to say the least) but Donna made the whole experience feel easy. She was truly FANTASTIC.
We ordered a new Range Rover and prepared for a 18-24
We ordered a new Range Rover and prepared for a 18-24 month wait. Donna Watkins at LR Houston North delivered the car in less than half the time other dealers quoted!! Unfortunately when our SUV arrived, I changed my mind about the color and asked her to place a new order. I don't know how she did it, but Donna delivered the new Range Rover in 3 months! She really knocked herself out to make the car exactly what I wanted and did so happily. We were not the easiest customers (to say the least) but Donna made the whole experience feel easy. She was truly FANTASTIC.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi! thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Houston North! We look forward to your next visit! Take care!
Donna was great as usual can’t wait to buy more car with
Donna was great as usual can’t wait to buy more car with her soon
Donna was great as usual can’t wait to buy more car with
Donna was great as usual can’t wait to buy more car with her soon
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Andrea, thank you for taking the time to leave a review for us at Land Rover Houston North. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Everyone was so great and helpfull.
Everyone was so great and helpfull. They got me in and out fasr. They also have a big selection of car and truck. Excelent place to buy.
Everyone was so great and helpfull.
Everyone was so great and helpfull. They got me in and out fasr. They also have a big selection of car and truck. Excelent place to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reynaldo, we are so pleased you enjoyed your visit to Land Rover Houston North! If you have any further questions, please give us a call. We're always happy to help!