Bergstrom Ford Lincoln of the Fox Valley

1.8 out of 5 1.8
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Bergstrom Ford Lincoln of the Fox Valley Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2009

At Bergstrom Automotive, we strive to be the recognized leader of guest service through our commitment to treat everyone

...

like family. You deserve complete peace of mind when it comes to owning your vehicle, regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer, we support communities throughout the state with 25 Bergstrom locations, representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

"Where you get a great deal more!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

1.8 out of 5 1.8
147 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    September 27, 2019

    Over the last several years I have bought a used Mustang and a New truck from here. Both sales and service staff have never pushed me to buy anything other... than what I was looking for or had scheduled. Sales and service communicate with Text, Email, or phone if you ask which is really nice during work etc. I am a bit younger and none of the other local Ram, Chevy, Toyota,Or Ford dealerships had sales staff that took me seriously enough to try to sell me a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback Luke and thanks for your business!

  • 1.0 out of 5
    January 18, 2019

    Was on the Bergstrom Ford Neenah website for screen printout with upfront price. Went in next day to buy and the price changed. I was told some mixup... on website.. be careful! Not so upfront....

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback. Our prices are transparent and upfront. In fact, we monitor our prices daily to ensure they are based on the market, age in i...nventory and the trim level of the vehicle. Unfortunately there occasionally, and rarely, is human error in the pricing process. Thanks for the opportunity.

  • July 30, 2017

    I am interested in one of their used vehicles. Bergstrom has answered all my questions promptly and have remained in contact and have been very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 27, 2018

    I went in to get a diagnostic for my 2013 f150 and even before they did anything or knew anything about my truck customer service guy was trying to sell... me services I felt angry and feel like all they care is about pushing to get more money out of you they came back with the diagnostic that my truck needed new spark plugs and coil boots for a price of almost 500 dollars ����so I said no ! I call a different ford dealer and got a cuote for half the price they where asking !! So I’m never coming back to this place .. do your research before coming here they’ll rip you off ..

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hi Gerardo. Sorry for your poor experience.

  • 1.0 out of 5
    October 1, 2018

    Requested vehicle information through cars.com got a email from them saying they had gotten my request. Two weeks later I still have not gotten the requested... information. Very disappointed

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2016

    This place is excellent! We had a HUGE problem with another local Ford dealer, not Bergstrom owned, and Ford Bergstrom in Neenah stepped up to help us... out in any way they could. Specifically Mark (service manager) and Rick in sales. Both excellent, professional, and great to work with! I cannot say enough good things about how things were handled from start to finish. Highly recommend!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2015

    Extreme service - from finance to the person who brought me coffee - simply outstanding!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 1, 2015

    The person who dealt with me was excellent. He explained what what was done on the vehicle during the service and helped look into some recall information.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 26, 2015

    Their Personnel are excellent, JJ was fantastic, he went out of his way to make us "Senior Citizens" at ease, comfortable, and certainly answered all our... questions, including some we didn't even have to ask! This was our first experience with Bergstrom, although other members of our family have purchase several vehicles from them, and if we live long enough, we will go back for another vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 10, 2014

    We had the most excellent experience buying a SUV from Bergstrom Ford in Neenah. They treated us like family. The salesman Mike Schmidt was knowledgeable... and experience, explaining to us all the controls, buttons and functions of them. The paperwork was fast and efficient. It was a gratifying experience buying a vehicle through them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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