Bergstrom GMC Buick of Appleton

The sales person Kim had excellent knowledge of the vehicle I was buying. I also liked the design and look of the 2025 Denali Canyon So far like the truck but still getting sed the all the controls.

Their saleman got back to me promptly and offered follow up which was great . Not pushy though

Customer service at this dealer was poor. Good thing for GMC direct customer service line. They made the situation right.

Kim was a very good person to work with & very friendly & knowledgeable.

Thank you Appleton Bergstrom Buick. I bought a new Encore GX, love it, but lost the key fob in 2 months. There was miscommunication in a quote and the parts/sales department honored the quote. Thank you

I was in and out very quickly. The staff was very friendly.

Good experience with point or sale and process. Xx

I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them. The dealership then reached out to us via email stating they wanted to better understand the situation. It has now been over 1 week and no on has even responded back. Not surprised by the lack of service based on our entire buying experience.

If I could give zero stars I would. I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them.

Nice people to deal with and very friendly. They did a good job on cleaning up the truck-