Bergstrom GMC Buick of Appleton

3.5
(77 reviews)
Visit Bergstrom GMC Buick of Appleton
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (920) 268-0642 (920) 268-0642
Used (920) 268-0173 (920) 268-0173
Service (920) 268-0170 (920) 268-0170

Inventory

See all 152 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2020.
At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.
Upfront negotiation-free pricing now includes lowest price guarantee

Service center

Phone number (920) 268-0170

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

3.5
(77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Service

Customer service at this dealer was poor. Good thing for GMC direct customer service line. They made the situation right.

1.0

Service

Customer service at this dealer was poor. Good thing for GMC direct customer service line. They made the situation right.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

buying a car

Kim was a very good person to work with & very friendly & knowledgeable.

5.0

buying a car

Kim was a very good person to work with & very friendly & knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Lost key fob.

Thank you Appleton Bergstrom Buick. I bought a new Encore GX, love it, but lost the key fob in 2 months. There was miscommunication in a quote and the parts/sales department honored the quote. Thank you

5.0

Lost key fob.

Thank you Appleton Bergstrom Buick. I bought a new Encore GX, love it, but lost the key fob in 2 months. There was miscommunication in a quote and the parts/sales department honored the quote. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Oil Change

I was in and out very quickly. The staff was very friendly.

5.0

Oil Change

I was in and out very quickly. The staff was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Bergstrom GMC Appleton

Good experience with point or sale and process. Xx

5.0

Bergstrom GMC Appleton

Good experience with point or sale and process. Xx

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

DO NOT WASTE YOUR MONEY!

I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them. The dealership then reached out to us via email stating they wanted to better understand the situation. It has now been over 1 week and no on has even responded back. Not surprised by the lack of service based on our entire buying experience.

1.0

DO NOT WASTE YOUR MONEY!

I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them. The dealership then reached out to us via email stating they wanted to better understand the situation. It has now been over 1 week and no on has even responded back. Not surprised by the lack of service based on our entire buying experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Never coming back!

If I could give zero stars I would. I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them.

1.0

Never coming back!

If I could give zero stars I would. I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Bought used 2016 canyon GMC

Nice people to deal with and very friendly. They did a good job on cleaning up the truck-

5.0

Bought used 2016 canyon GMC

Nice people to deal with and very friendly. They did a good job on cleaning up the truck-

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2.0

Look for different options

Get different opinions before comming here. I've been here to get work done and have been charged thousands for parts and repairs when you can find another place that will do it for a fraction of the price.

2.0

Look for different options

Get different opinions before comming here. I've been here to get work done and have been charged thousands for parts and repairs when you can find another place that will do it for a fraction of the price.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

No way

Crooks. Dishonest. Car leaves with more wrong than when brought in. Different quotes every time. Paul service manager needs customer service skills. Told me service was under warranty so took it from local garage for the covered warranty. .then charged me for it. Brought in for same problem multiple times ...they say it's normal. New tires wore horrible. 80k vehicle a waste

1.0

No way

Crooks. Dishonest. Car leaves with more wrong than when brought in. Different quotes every time. Paul service manager needs customer service skills. Told me service was under warranty so took it from local garage for the covered warranty. .then charged me for it. Brought in for same problem multiple times ...they say it's normal. New tires wore horrible. 80k vehicle a waste

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback and sorry for the frustrating experience. We want to help but don't have a way of contacting you because it seems like you used a fake identity to leave this review. Please shoot us a message if you truly worked with our location. We have a proud dealership who wants to help. Thanks. (social@bergstromauto.com)

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