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My vehicle was delivered right to my doorstep. The Sales Manager accommodated all of my requests, and allowed me to offer a pleasant surprise for my wife... on her birthday. Euro Motorcars Germantown is first class all the way. Thank you so much everyone!
Seeing customers happy when they find the perfect vehicle is great. Being part of a birthday surprise is just amazing! Thank you for giving us the opp...ortunity to make your wife's birthday special! We hope she is enjoying her new Mercedes-Benz. Congratulations!
Took my car there today for airbag recall service after making an appointment last week. I get there at 10:00am my appointment time, waited 1 1/2 and after... asking about my recall repair was told by Chris Costlow my car was not ready because the airbag had not come in yet. I was blown, upset and pissed that i waited 1 1/2 for them to tell me the airbag was not in. What kind of idiots do they have working there. i can't believe it took them 1 1/2 to realized the airbag was not there after they told me last week it was there. I still don't think its there, i think they lied to me about FedEx delivering it now. These people are the most uneducated, incompetent people i have every had to deal with. Where do they get these people from the local zoo.
Ted Shepherd is the kind of salesperson every car buyer hopes to find. He listens patiently and answers questions with honesty and integrity. It was a... pleasure to work with Ted. He did not ask me to write this review. I was motivated by my appreciation for the experience.
Thank you so much for your kind words about Ted. We are so happy that you enjoyed browsing for a vehicle at our dealership. Let us know if you have an...y further questions and we'll be happy to help.
Once a service job is done at this dealership, the service advisor, instead of a cashier, helps the customer pay for the service. This seems a nice process,... because the service advisor can provide a summary of the services done on the car and handle the payment at the same time, saving the customer's time. However, in reality, this could be a BIG pain! The service advisors have not been trained sufficiently to handle the payments. In my case, it took the service advisor (and the service manager who arrived later to rescue) almost 30 minutes to figure out the correct amount I was supposed to pay after several credit card swipes and refunds. The worst part is: in the end, the amount was still wrong. I had to call a few days later to have them correct the error. In sum, I like the service advisors to handle payments, but the advisors must be trained to use the financial systems efficiently and effectively so customers wouldn't waste too much time there.
The other day I received a service coupon in the mail and decided to give this dealer a try, which turned out to be a disaster! When I called Monday to... make an appointment to have the GPS in my car updated, both the Parts department and Services department said that it would not take long and I should plan just waiting there while the GPS updating was performed. The Service department representative said that the coupon I had received were applicable to the service I would need. When I arrived this morning (Wednesday), the first substantive sentence advisor Jeffrey Balkin said was that he was not sure whether the coupon that got me hooked was applicable to this service. After consulting his manager, he got the green light. Then I waited there for two full hours, during which no one even stopped by the waiting area to tell me what was going on or how much longer I had to wait. I finally went back to Balkin and he then placed a call to the technician. After some further delay, his answer was that the GPS updating was still going on and he was not sure how much longer I should wait. He also said that "usually it takes about 1.5 hours to get this kind of job done." At that point (2.5 hours have already passed since my arrival), I asked to see the service manager to provide an explanation. After some further delay, the service manager Jon LaFond appeared and said the job was done. Then when Balkin processed my payment, it took him another 30 minutes to figure out the computer system to get the right amount. So a 1.5-hour job turns out to be a 3-hour wait. The worst part is their lack of care for customers' needs and feelings. They put me in the waiting area for two full hours without even stopping by once to give me any update. When I requested to see the manager, Balkin blamed the call center for setting wrong expectations (about the waiting time). But Balkin himself said that this kind of job takes about 1.5 hours and he didn't even bother to let me know what was going on after 2 hours of waiting. Is he suitable for advising and serving customers? I don't think so.
Great overall experience. Ramesh made everything extremely easy.
I TOW MY CAR TO DEALER AFTER CAR PARK FOR 13 MONTS , AND I WAS TOLD I NEEDED POWER CONTROL MODULE " IS BURN" FROM NO HAVE POWER FOR 13 MONTS. SERVICE... WRITER Z.... GIVE ME ESTIMATE FOR OVER $2200.00 US . WHEN I DONT BOLIVE MR Z..... AND I SEND TOW TRACK TO PICKUP MY CAR SERVICE WRITER WAS VERY AROGANT AND I NEVER RECIVE INVOICE. ORGINAL ESTIMATE WAS $135.00 FOR PROGRAMING MY POWER CONTROL MODULE, DEALER CHARGE ME OVER $350.00 ????????? NO COMENTS ????????????, NO FINAL INVOICE KEPT CUSTOMER IN DARK . ?????????
We recently purchased our Mercedes Benz it is our pride and joy and had to take it in for a schedule B service. we ran into an issue but after several... conversations the Manager Charles called me back and was very understanding as to getting the situation resolved. He treated me with grace and i was completely satisfied with the way he rectified the situation he even presented options in getting it resolved to my satisfaction. regardless of what the problem was the manager wanted to fix it. its just good to know that you can take your luxury car to a place like EuroMotors Germantown where they will treat it with as much care as you have invested in it. overall good service.
Jackie, It's so great to hear that we were able to assist you. Charles has been with us for a long time and will always go the extra mile to assist in... any way he can. Thanks for being part of our Euro Family. We are looking forward to working with you down the road.
i made the deal with the sales Rep. Shahul and i had the best experience ever. (I HAD BEEN IN CONTACT WITH DEALERS IN NEW YORK, DALLAS AND ATLANTA BUT... NO ONE OFFERED ME THE TIME AND EFFORT LIKE SHAHUL IN MD. He answered all my questions and we had a deal with in 3 hours over the phone including my trade in car. (i wanted the car for Christmas and he made it happen. The next day i drove from New York and the car was ready as promised, signed the documents and i was out of the door with a new car and best wishes for arriving safely home.(Christmas Eve i arrived with my new car at home) i got a follow up call as soon as i arrived in New York. IN THE FUTURE I WILL ONLY BY FROM THIS DEALER! SHAHUL, YOU ARE THE BEST. HAPPY HOLIDAYS.
Germantown EuroMotor Cars is the best place to do all your car purchases, trades, service and more. The sales representatives, sale managers, finance representatives,... service representatives, are the best. Their goal is to satisfy the customer totally. They listen to your needs and wants and make every effort to completely satisfy the customer. My family and I have purchase multiple cars from this dealership and each time it's better than the previous purchase. This is a dealership that you must try if you have any car needs. My sales representative, John Charles is the best. The sales manager, Scott is awesome. Great dealership for all of your needs