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Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 8:00 PM
Tue 7:30 AM - 8:00 PM
Wed 7:30 AM - 8:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.1
145 lifetime reviews. Includes reviews of EuroMotorcars Germantown from DealerRater.com
  • Ted Shepherd at Germantown EuroMotors

    Ted Shepherd is the kind of salesperson every car buyer hopes to find. He listens patiently and answers questions with honesty and integrity. It w...

    Dealer Response

    Thank you so much for your kind words about Ted. We are so happy that you enjoyed browsing for a vehicle at our dealership. Let us know if you hav...


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    Ted Shepherd is the kind of salesperson every car buyer hopes to find. He listens patiently and answers questions with honesty and integrity. It was a pleasure to work with Ted. He did not ask me to write this review. I was motivated by my appreciation for the experience.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you so much for your kind words about Ted. We are so happy that you enjoyed browsing for a vehicle at our dealership. Let us know if you have any further questions and we'll be happy to help.


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  • Outstanding service
    October 4, 2017

    Stephen was absolutely great, professional and friendly. From the time I tried to make the appointment online. He called me back and made the ap...

    EuroMotorcars Germantown

    Amanda, thank you so much for your feedback about your visit with Stephen. We are so excited to read that everything went well and that we were ab...


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    Stephen was absolutely great, professional and friendly. From the time I tried to make the appointment online. He called me back and made the appointment for me. I received constant reminders about my appointment. While my car was in service, he kept me updated. There were a couple more issues that needed attention. He called me to explain what needed to be done and asked if they could go ahead. I picked up the car at the end of the day. He had it washed. The whole experience was great. Thank you Stephen.

    Does recommend this dealer
    Came in for service or repair
    EuroMotorcars Germantown

    Amanda, thank you so much for your feedback about your visit with Stephen. We are so excited to read that everything went well and that we were able to take care of your Mercedes-Benz. Thank you for your business. Please let us know if you need anything else. See you next time.


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  • Service addvisors not trained to handle payments

    Once a service job is done at this dealership, the service advisor, instead of a cashier, helps the customer pay for the service. This seems a nic...


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    Once a service job is done at this dealership, the service advisor, instead of a cashier, helps the customer pay for the service. This seems a nice process, because the service advisor can provide a summary of the services done on the car and handle the payment at the same time, saving the customer's time. However, in reality, this could be a BIG pain! The service advisors have not been trained sufficiently to handle the payments. In my case, it took the service advisor (and the service manager who arrived later to rescue) almost 30 minutes to figure out the correct amount I was supposed to pay after several credit card swipes and refunds. The worst part is: in the end, the amount was still wrong. I had to call a few days later to have them correct the error. In sum, I like the service advisors to handle payments, but the advisors must be trained to use the financial systems efficiently and effectively so customers wouldn't waste too much time there.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since September 2016

Our philosophy "People serving People" has earned EuroMotorcars Germantown many prestigious awards but it all boils down to the experience we provide for you. We are conveniently located in Germantown, Maryland, just minutes away from Interstate 270 but we service customers in Virginia and Washington, DC as well. We are a full service facility with plenty of new and used Mercedes-Benz and a team that will be delighted to assist you with anything you need. Test drive one of our beautiful vehicles and see what we are all about. We are looking forward to welcoming you to our family. See you soon.

"When you come to EuroMotorcars Germantown we treat you like family"