Jenkins Hyundai of Ocala

The whole time I was there was good experience, special treatment, easy to understand and quite comical. All around great time and experience. Would recommend him to anyone.

Beautiful, Clean, and Modern; showroom, office space, and service waiting area. Huge selection of vehicles to choose from. (Was taken to second lot to see full selection of choices). Sergy and his pricing “games”….starting out with the sale price being $46k after my trade-in (blue book $16k I believe my husband said). Sticker on car was likev$41k I think? When my husband said no deal, Sergy said “how about we make this 4 a 1? Of course we knew that was impossible. So, he changed to $27k and said, “sign here and I’ll see what I can do?….he refused and walked out. Some “corporate guy” walks up introduces himself and said, he just happened to be visiting the dealership and what would it take for a deal. That made it worse and we left when Sergy returned. I loved the car 110%. As I shared with Sergy, we left to grab a bite. We get out in in the parking lot and what was double parked But, a Hyundai Tucson Limited. We actually got the guys attention and asked him some questions about it. He’d had it over a year and was really pleased with it. I told my husband that was a sign That we call Godwink’s” I text Sergy to let him know that we were coming back and if he could do the 27K that we might have a deal. (We get there and he immediately mentions these 2 ladies who were in his office upon our initial arrival, he says “yeah I just got off the phone with those ladies ahead of you and they are coming back to get a Tucson…I freaked out and said, not the one I test drove!!” He says, no it was a different one”….what was the point in that head game?!) We get bin the office and he says, there is no possible way that he could sell the car for $27,000 and that he did not say that he could when he wanted my husband to sign the paper earlier. He was denying what he said and showed us the earlier paper. My husband wanted more for my trade-in etc. Sergy wrote on the paper making it look like we got more. My husband was fed up and wanting to leave a second time. We had looked online at other Hyundai dealerships and how far of a drive and their inventory while eating. He was sold on the car, he just didn’t want to deal with Sergy. Sergy knew we were paying cash. He NEVER went to the sales manager a single time about lowering (as every other car I’ve ever bought). My husband was fed up with the games and ready to walk but, I didn’t move, I wanted that exact car and then. So, we agreed to the highway robbery and only imagined what a chunk of money would go to him. His wife worked with him, saying they worked 14 days straight and asked my husband for ideas of where to take her (they were supposedly new to the area). He made suggestions.(Well Sergy forgot to give me my second key that night and said to come by the next day to get it. (Hmmm, what happened to a day off with his wife)?? I feel like we paid way too much at $43,000, With all the fees and stuff, It’s like I got zero for my trade-in that was in excellent condition. I was the only driver 99.9% of the time and it was well maintained, etc. inside looked brand new. Had a 2 month old battery and almost all new tires, 1 was 2 weeks old. We were just ready for something different. So,while we waited for Rocky (who was the only pleasant part of this massive purchase). Sergy was gloating about selling more cars than anyone that month. He literally pulled up the spreadsheet and how many he sold, and pointing out all the Tucsons. He mentioned an end of month drawing split$2k 4 ways and he was one of them.Really??? I can only imagine the commission he made on us. Last couple things before praising Rocky. We waited for them to detail it. It was dark and almost closing time. I guess they use the same dirty rags all day and night. We got in to drive home and when headlights shined on the windshield it was a slimy streaky mess, that I had to drive home with. Next morning he texts asking if I had Facebook and could he friend request me. Few letters left. Car & Rocky 5⭐️

Carolyn was awesome, we would do business with her again. The car is great and all prior issues were addressed.

Sad to say they were not entirely forthcoming. Buyers regret for the service, not the car.

All involved were professiona and focused as to trying to create a win-win situation. They accomplished their goal.

The customer service was outstanding as is the vehicle SUV. Not my first purchase there.

Great car great people. Recommend highly Make sure you ask for Carolyn Davis when you go in. She will take good care of you.

Everyone was so polite and helpful. This is second car purchased at this dealership. Definitely recommended by us.

I think you are great and will tell all my friends to go to you for their next car.

everyone at Jenkins Hyundai were extremely professional, answered all our questions and made it known to us that they were there to help us anytime we needed them