Reviews
I am reviewing my services from the past few months.
I am reviewing my services from the past few months. I took my Buick Enclave to simply get a new battery. Shortly after getting a new battery installed I went to start my vehicle and it would not start. I took it back to Baumann and they replaced the engine control module. Baumann had my vehicle for several days and I never received follow-up information on it and had to call in to receive information to find out when it would be done. Then back to Baumann in March when lift gate kept opening on its own and info center and radio were not working. The lift gate switch was replaced ($489.05) and I was told it would cost $1,330 to replace the radio. I am frustrated all of this happened after a simple battery change. I don't know if I will every recommend a Buick vehicle or getting service done at Baumann. I also don't understand why a 2020 vehicle should have so many issues. I hope I was not getting taken for errors done in the Baumann shop.
I am reviewing my services from the past few months.
I am reviewing my services from the past few months. I took my Buick Enclave to simply get a new battery. Shortly after getting a new battery installed I went to start my vehicle and it would not start. I took it back to Baumann and they replaced the engine control module. Baumann had my vehicle for several days and I never received follow-up information on it and had to call in to receive information to find out when it would be done. Then back to Baumann in March when lift gate kept opening on its own and info center and radio were not working. The lift gate switch was replaced ($489.05) and I was told it would cost $1,330 to replace the radio. I am frustrated all of this happened after a simple battery change. I don't know if I will every recommend a Buick vehicle or getting service done at Baumann. I also don't understand why a 2020 vehicle should have so many issues. I hope I was not getting taken for errors done in the Baumann shop.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very professional Jason and dan I never felt so at ease .
Very professional Jason and dan I never felt so at ease .Everything was smooth very knowledgeable I' ll be back. I rate them a strong 10.
Very professional Jason and dan I never felt so at ease .
Very professional Jason and dan I never felt so at ease .Everything was smooth very knowledgeable I' ll be back. I rate them a strong 10.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent friendly and professional staff .
Excellent friendly and professional staff . Very knowledgeable and and attentive to what I was looking for not what they were trying to sell me. Highly recommended
Excellent friendly and professional staff .
Excellent friendly and professional staff . Very knowledgeable and and attentive to what I was looking for not what they were trying to sell me. Highly recommended
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Everyone was professional in the way they handled the
Everyone was professional in the way they handled the experience of purchasing a new vehicle
Everyone was professional in the way they handled the
Everyone was professional in the way they handled the experience of purchasing a new vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Wonderful to work with a dealership that cares about
Wonderful to work with a dealership that cares about customer needs. Definitely would go back
Wonderful to work with a dealership that cares about
Wonderful to work with a dealership that cares about customer needs. Definitely would go back
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience and Jerry did such a great job for
Excellent experience and Jerry did such a great job for us. We will definitely send people his way in the future.
Excellent experience and Jerry did such a great job for
Excellent experience and Jerry did such a great job for us. We will definitely send people his way in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I thought the Tahoe hadn’t been detailed it was that
I thought the Tahoe hadn’t been detailed it was that dirty. They then told me it was going to get detailed. I made them a offer they said no. So I’m still looking. I would probably try again if they had something I wanted.
I thought the Tahoe hadn’t been detailed it was that
I thought the Tahoe hadn’t been detailed it was that dirty. They then told me it was going to get detailed. I made them a offer they said no. So I’m still looking. I would probably try again if they had something I wanted.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 447-6612 when you have a chance. We look forward to hearing from you.
Grat experience with the service department.
Grat experience with the service department. They explained everything in detail and they finished the work when they said it would be done.
Grat experience with the service department.
Grat experience with the service department. They explained everything in detail and they finished the work when they said it would be done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful and friendly.
Very helpful and friendly. Will shop here for out next vehicle purchase. Rick Riedel was great.
Very helpful and friendly.
Very helpful and friendly. Will shop here for out next vehicle purchase. Rick Riedel was great.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with Rick, we will be sure to pass on your kind words to him! Feel free to reach out to us if you need anything. Have a wonderful day.
Great dealership and good selection of vehicles.
Great dealership and good selection of vehicles. They also make the purchasing .process easy without a lot of hassle.
Great dealership and good selection of vehicles.
Great dealership and good selection of vehicles. They also make the purchasing .process easy without a lot of hassle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Baumann Chevy GMC if Tiffin.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!