Mercedes-Benz of San Diego

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    April 6, 2020

    We've leased 2 cars and bought 1 car from this dealership. The very last time we visited we were promised no additional charge for the trade in, yet we... received a bill a few months later after we found out what this was about we paid it off. However, I just found out that my credit score took a huge points drop, from close to 800-650 because they reported me as if I missed all of my payments. This is ridiculous and unethical for a business to do to it's long-time customer!

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, I am sorry to hear about your displeasure with any customer service regarding your credit score. Providing excellent customer service is our ma...in goal and I would appreciate the opportunity to discuss this further with you. Please email me at Cfenton@penskeautomotive.com. Thank you! -Chris Fenton, Mercedes-Benz of San Diego, Management Team, Cfenton@penskeautomotive.com

  • 1.0 out of 5
    March 25, 2020

    I took my old 2008 Mercedes in for repairs a few times to this dealership over the last 10 years. Each time they’ve charged me an arm and a leg and not... solved the problems with the car. First time I took the car in, I had issues with a light coming needlessly. It ended up costing me over $800 and the problem was fixed temporarily and then recurred. This happened with different issues over and over again. I pay a bunch of money and they can only fix part of the problem, if at all. I don’t know if other they just don’t know how to fix older Mercedes models or just don’t care. In any case, I am nervous about taking my car back there for any problems at this point.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anita, thank you for taking the time to leave your feedback. Please know that your feedback is important to us. If you wouldn't mind further discussin...g your experience, please contact me with your preferred contact information. I hope to hear from you soon. Best regards, Yee Wong - Mercedes-Benz of San Diego, Management Team YWong@penskeautomotive.com

  • May 17, 2018

    I've leased other Mercedes-Benz models before, but this was by far my best experience ever. Enrique made everything so easy. Thank you so much I will be... back again.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 25, 2020

    On October 8, 2019, I posted the following review: I was defrauded by the dealership when purchasing my vehicle. I purchased a slightly used car from the... dealer last month for over $50k. Before making the purchase, I confirmed that the car had both keys and all paperwork, and was told affirmatively that it did. After all the paperwork was signed and sale completed, and the car was being delivered to me after detail, I'm told that the dealer can't find the second key and manual. I was told that those would be sent to me shortly after they are found, or if they can't be found, I'd be sent a replacement. I have now been strung along for over a month and the manager is reneging on sending me the key or the manual. I am very disappointed, and expected much more from a Penske dealership and an MB dealership. After posting, someone named Chris Fenton from the dealer posted a form reply about how the dealership takes their customer feedback seriously and provided his email address for me to contact him. I reached out Chris Fenton on multiple occasions after he responded to my review, but he has failed to reply back at all. My original salesperson did reach out to me again. He stated that he finally received approval for me to purchase the missing key and manual and that I would be reimbursed. At their direction, I purchased the key and manual for around $650 and sent them the invoices from the dealer for reimbursement. I was told on October 23, 2019 that the invoices were sent for check cutting and that I would be receiving reimbursement. I still have not received the check after four months. I've followed up numerous times about the check and they have completely ignored me.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Daniel, I am sorry to hear you are still waiting to receive your check. Providing excellent customer service is our main goal, and I would appreciate ...the opportunity to discuss this further with you. Please email me at Cfenton@penskeautomotive.com. Thank you! -Chris Fenton Mercedes-Benz of San Diego Management Team Cfenton@penskeautomotive.com

  • 1.0 out of 5
    February 18, 2020

    We bought a brand new red Mercedes Paint started peeling Internet is filled w complaints about red paint Dealership wants to charge me 10000 to paint... it They won’t repaint it

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2019

    I bought my first Mercedes recently at the Kearny Mesa dealership and had a great experience. Randy Johnson was the sales rep that helped me find the... right car at the right price. He's knowledgeable about the cars and has a lot of experience behind him - very professional throughout. Looking forward to working with him again in 3 years when my lease is up.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 19, 2019

    I wish I could give 10 stars instead of 5. The sales rep and staff were so kind and professional. We were kind of tough customer, but the sales rep, Dan... Casey, handled the business very well that we were so satisfied with purchasing a new vehicle. I’ve been shopping around many different vendors, and MB San Diego is the best dealer in my opinion. I cannot thank enough for the kindness and professionalism from the sales rep and staffs. The sales rep even baby sitting our precious daughter throughout the purchasing process. Just to short cap on the MB San Diego, the facility is very clean and organized, staffs are very helpful and nice, lastly the sales rep was so genuine to the customer. Once again, I will give 10 starts to the MB San Diego!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your wonderful experience! We take pride in making sure our customers are our priority, which is why we are truly happy ...to hear that you had a great experience during your time with us. Please know we appreciate your business and hope to see you again!

  • 5.0 out of 5
    July 15, 2018

    Front the start working with Jordan Hiller, to the exit, where they made sure to give new tires because they were worn more than compliance, this was a... great experience. Thanks, Jordan!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bruce, We appreciate you taking the time to share your awesome review. It is so great to hear Jordan made the experience great. If there is anything e...lse you need, please feel free to reach out to us. Thank you for choosing and trusting us for your automotive needs!

  • 5.0 out of 5
    April 16, 2018

    The experience with Mercedes-Benz and Enrique Lopez has been so amazing. This is my 2nd Mercedes-Benz and not my last I absolutely love love love them... Thank you Enrique and your team for everything you have done

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2018

    After dealing with various dealer websites Enrique and Mercedes-Benz of San Diego were the best. He was very direct and professional. The only dealer to... be straight forward with me about the buying process. So glad we were able to work with him and Mercedes-Benz of San Diego.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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