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All in all the experience was ok.
All in all the experience was ok. The only issue we had was the communication factor. Text messages were sent by the dealership but when I replied or had questions there was no response. The young man Sam was good. When we picked up the vehicle it was clean. One item was not done on the list but Sam took care of that himself. We were told the vehicle was serviced oil change and filters. The info center had not been reset so Iam not sure they did what they said they were going to do! As of right now we are happy with the purchase. The vehicle is a 2018 Ram 2500 Diesel.
Everyone was very friendly and professional.
Everyone was very friendly and professional. Great experience. I would recommend this dealership to others.
I had to take my jeep in for some recall issues and it
I had to take my jeep in for some recall issues and it was a great experience, they ordered the parts ahead of time and got it all done in a day.
Agent Ms Kirk was attentive and helpful.
Agent Ms Kirk was attentive and helpful. Explained what was to be and needed to be done. She is professional but personable.
Shottenkirk handled this claim extremely fast and had
Shottenkirk handled this claim extremely fast and had great customer service. I was in and out within an hour for a 3/4 hour estimated job
I won’t even get into the $1800 market adjust in a used car they call a protection/warranty. It’s fine I would bought if not for that. But the man tried tell me that the factory warranty isn’t transferable with the second owner which would have been me. Clearly it was based off the manufacture. So he lied and was insulting. You don’t want my business that’s fine. News flash- covid is over so your BS fees are done. But don’t lie to customers about factory warranties to sell your own. Buyers are more informed as ever.
Buyer Beware!!This place has some serious shady selling practices. First!! You get a trade in value from their web site, they don't like it,so they knock $2500 off of that.Ok Ok!! You still agree, next you look at financials and there's an added $1800 protection plan you don't want or need . Was told non negotiable!! OK! Ok!! Still gonna buy it . Next!! Your told you have to finance through there banks and won't take $1000 non refundable deposit so i could finance through my credit union with lower rates !! Un believable!! Owned and bought new Rams for 25 years. This is unreal. Escalated it Via Ram Customer care. This place ruins the Ram name. Do yourself a favor. Stay away!!
Really great experience working with Scott Duck Williams
Really great experience working with Scott Duck Williams and the people at Canton CDJR. Mr. Williams, his assistant, the finance manager and the whole team were great people in helping me with the purchase of my RAM 2500. I will definitely recommend this dealership.
I bought a previously owned Ram pickup from Shottenkirk
I bought a previously owned Ram pickup from Shottenkirk three weeks ago. Don "Bear" Gatlin was my sales pro and he was awesome. You won't be getting a "GREAT" deal on a pickup truck these days, but I got a good, fair deal and the service was outstanding. The day after I brought my new truck home I discovered the right front tire was almost 30 psi low. I took it back to Shottenkirk and they discovered the air leak was in the wheel, not the tire. They were unable to find a matching replacement wheel so they replaced all the wheels with beautiful black after market rims. I highly recommend Shottenkirk Chrysler Dodge Jeep Ram and when you find yourself there looking for new vehicle, make sure you ask for "Bear".
What a great experience!
My salesman Joe was incredibly helpful in getting the exact car I wanted. I traded in my 2017 Jeep Grand Cherokee Overland to get a 2023 Overland. There was not one on the lot with the color I wanted - Baltic Gray. The sales, finance and management all worked together and found the exact car I wanted. They took the time to show me all the new applications in the car and how the new car functioned. I would recommend my family and friends to Shottenkirk - Canton, GA I would re