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Terrible experience at Shottenkirk. I have purchased a jeep with an extended warranty. They say the extended warranty is bumper to bumper but every time... I bring it in they seem to say that’s not covered. When I do bring it in it takes up to 10 days to get anything done because I feel I am at the bottom of the list because it is under warranty. Customer service is lacking with zero callbacks unless I called them asking for an update on my jeep. I would not do business at this jeep dealership there are several other jeep dealership so I will give you better service. My service Repour contact person was Rocky. Avoid him at all costs. I’ve had good experiences with a few other service reps.
Traded a vehicle and have had to pay 2 car notes on my trade because the dealership has not paid off the vehicle that was traded in. When you call for... information, they do not like to call back. You will chase them for days.
Our experience was great!!! Hands down Cody totally earned the name "Hitman". We knew what we wanted, called ahead, you had it. We arrived, drove it... and the rest is history. Never been in and out of dealership that quick. Loved being able to reserve vehicle that I wanted. Thank you...Shottenkirk!!!
Been a customer for going on 6 years and up to now have been very happy with the place. Service Dept. and Parts Dept have been great. However, all of that... went totally down the drain with absolutely horrible sales staff. 2 weeks ago I went in to buy a used truck and got told it was going to be sent to auction because there was so much wrong with it. I was coerced into buying one like it but without all the options the first truck had. I am furious with the bait and switch tactic they used. The first truck I wanted is still there and still for sale. Be warned folks, either go to another dealership or stand your ground and don't get taken like I was.
If you want your vehicle damaged, requiring more repairs than originally necessary, Shottenkirk is the dealership for your next Jeep service! I used this... dealership as a matter of convenience, but their incompetence and fighting to get the new damage repaired is not worth the convenience. I now will drive out of my way to go to another dealership. The following damages have occurred while at Shottenkirk: 1) scratches on the interior of the doors, 2) air bag deployed, 3) hood scratched twice, 4) windshield surround scratched twice, 5) AC control knob fell off, 6) headlight installed upside down, 7) multiple plastic pieces under the hood broken, 8) wires for the doors (that dealership denies having touched) left detached. I’ve had to rent a car multiple times for up to 2 weeks, paying out-of-pocket. I’ve had repairs take much longer than estimated because there was a need for an engineer to fix the problem. In the most recent experience, I was told to pick up my repaired Jeep at 6:00 PM (service center closes at 6:30) only to wait until 6:30 to be told that it is not ready, and I would need a rental. As I was about to leave in the rental car, the technician was driving the miraculously repaired Jeep to me and the driver’s side airbag deployed, resulting in a trip to ER for the technician. I then had to argue about how that would be repaired. To the dealership’s credit, the airbag repair was covered, and I was told this would not be listed on my Carfax report. So, my Jeep finally repaired, I picked it up and drove to work, only to have it fail again, the same day. This time, a dead battery. I hate writing negative reviews. I know, in today’s world, this could impact someone’s paycheck. However, I am very frustrated and feel this negative review may lead to improvement of Shottenkirk’s service center.
I received a recall notice on my 2019 Jeep so called to make an appointment. First I was told that there was no recall for my vehicle then when I told... the female on the phone that I was holding the Recall Notice in my hand and read the Recall number to her. Finally she found the recall and made an appointment for me. The notice said that it would take about 4 hours to do the repair so I had to have a relative follow me to the dealership. We live in Cumming so it is over 20 miles one way. I arrived a few minutes early for my 1 o clock appointment and was told after checking in that they could not do the repair today because they did not have the parts. This is the second problem I have had with this dealership due to their lack of organization.
Don't waste your time here. I responded to an add on their website for a truck at a great price and called to verify the truck was there. Upon arrival... I was told that they couldn't honor that price (instead the car was about $9000 higher) because that wasn't their "real" website (even though it was shottenkirk canton, and it was the one I used to contact them, get an online quote, and get a call back from a salesman). I explained to the salesman that that was my price for a truck, and he got permission from a manager to show me two additional trucks that stickered MUCH higher than my price. I repeatedly asked if he could sell those trucks for my price and was reassured yes. Much, much later I find out those were more than $10,000 out of my range (mind you there was lots of back and forth with the manager, working to get me a deal...). Hours later they find a truck on another lot to my specs and in my price range. I filled out paperwork and put down a deposit. The next day I requested a copy of the sticker...and found that the truck had a leather bench seat instead of bucket seats, as I had asked for and ALL of the trucks we looked at also had bucket seats. I had even inquired about the seats prior to the deal bc the verbage on sticker he showed me didn't make sense. They promised to find another truck (supposedly there were three that would have worked). After more than a 24 hours of them "working" on it, I never heard back. I found a truck elsewhere and asked the saleman abt deposit. He said it would be returned, no details. I called the finance department (voicemail), and finally reached a real person in the office. She was going to walk over and have a finance person call me. One day later, still no contact. Be warned, f you call and get transferred to voicemail and decide to call back for another contact, they WILL NOT ANSWER YOUR CALL, unless you call back on another number. This happened to me two times. And their pricing includes about $299 for window tinting and a service plan that is REQUIRED (maybe $500 or so but I can't recall). These guys are shady and a big waste of time. And this is just the prepurchase experience.
Made a appt a week early, went to drop off car and they didn't have the parts, and didn't even call to let me know.
Special thankss to General Manager David Booth , Carol aka Hellcat, Susan, and Bobby for the flawless day purchasing my vehicle. The customer service... and professionalism is immeasurable.
No we didnt get what we wanted, but we were given goals and timelines to meet those goals, because' they work for you" and are trying to build a relationship... not a bankroll. We love this dealership. They have our best interest first and foremost. you just have to go in with an open mind not a strong opinion. Especially if your credit is not so Kosher. There is always a solution never a problem.