Reviews
I cannot say enough good things about Ryan Singh. Ryan was consistently great to work with from my first text contacts to when we met at the dealership. Ryan was always honest and straightforward. He and his sales manager Long always met and beat the price and features of all other dealerships throughout Oregon. Every employee from Encore Delivery Specialist Andrew Morris to the fellow who went through the paperwork were so easy to work with throughout the process. I would and will recommend these people at the Dick Hannah Subaru dealership in Vancouver, Wa. based on my experience purchasing our Hybrid Forester. Note I am not on social media so that is why I am making my comments here. Thank you again Ryan for a great experience. The best car purchasing experience in near my 80 years. Steven K. Castro-Shrader
I cannot say enough good things about Ryan Singh. Ryan was consistently great to work with from my first text contacts to when we met at the dealership. Ryan was always honest and straightforward. He and his sales manager Long always met and beat the price and features of all other dealerships throughout Oregon. Every employee from Encore Delivery Specialist Andrew Morris to the fellow who went through the paperwork were so easy to work with throughout the process. I would and will recommend these people at the Dick Hannah Subaru dealership in Vancouver, Wa. based on my experience purchasing our Hybrid Forester. Note I am not on social media so that is why I am making my comments here. Thank you again Ryan for a great experience. The best car purchasing experience in near my 80 years. Steven K. Castro-Shrader
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Steven, Thank you for taking the time to share such a thoughtful review. We are truly honored by your kind words and thrilled to hear that Ryan provided such an exceptional experience from your first text conversation through delivery of your new Hybrid Forester. Ryan, Long, Andrew, and the rest of our team work hard to make the buying process straightforward, transparent, and enjoyable, so it's wonderful to hear they exceeded your expectations. Knowing that you found us easy to work with and competitive throughout your search means a great deal to us. What stands out most is your comment that this was the best car-buying experience in nearly 80 years. That is incredibly humbling and one of the highest compliments we could receive. Thank you again for choosing Dick Hannah Subaru and for recommending our team. We hope you enjoy your new Forester Hybrid, and we look forward to serving you for many years to come. Josh Kampmann General Manager Dick Hannah Subaru Provide your feedback on BizChat
Antonio is always a pleasure to work with! This is the second car we've bought from him, and we'll keep coming back to him. My only complaint this time was for the floor manager who made a mistake and was very unclear explaining what happened and the solution. I don't think if I hadn't complained that he would have honored the initial agreed-upon deal. Everyone else is always a pleasure to see and deal with.
Antonio is always a pleasure to work with! This is the second car we've bought from him, and we'll keep coming back to him. My only complaint this time was for the floor manager who made a mistake and was very unclear explaining what happened and the solution. I don't think if I hadn't complained that he would have honored the initial agreed-upon deal. Everyone else is always a pleasure to see and deal with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
deal. Everyone else is always a pleasure to see and deal with. Copilot said: Hi Paula, Thank you for your continued loyalty and for taking the time to share your experience. We're honored that you've chosen to work with Antonio for your second vehicle purchase. I'll be sure to pass along your kind words to him. I also appreciate your honest feedback regarding the mistake and the communication surrounding it. We should always be clear, transparent, and follow through on the commitments we make. I'm sorry that part of your experience fell short of expectations, and I understand your frustration. Thank you for bringing this to my attention. We value your business and appreciate the opportunity to earn your trust again. We look forward to seeing you the next time you're in the market for a vehicle. Josh Kampmann General Manager Dick Hannah Subaru
Ethan was so helpful! He answered all our questions and made the process quick and painless.
Ethan was so helpful! He answered all our questions and made the process quick and painless.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi CMK, Thank you for the great review! We're thrilled to hear that Ethan was so helpful and made your car-buying experience quick and painless. Taking the time to answer questions and make the process easy is exactly the kind of service we strive to provide. I'll be sure to share your kind words with Ethan. We truly appreciate your business and thank you for choosing Dick Hannah Subaru! Josh Kampmann General Manager Dick Hannah Subaru
Bill was great, talked us through all our options and helped us find the perfect car.
Bill was great, talked us through all our options and helped us find the perfect car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stip, Thank you for the great review! We're so glad to hear that Bill took the time to walk you through your options and helped you find the perfect vehicle. We believe buying a car should be informative and stress-free, and it's wonderful to know Bill delivered that experience. We appreciate your business and your kind words. Enjoy your new vehicle, and thank you for choosing Dick Hannah Subaru! Josh Kampmann General Manager Dick Hannah Subaru
It was a very non pressurized experience with Ryan Singh, salesperson. He was very easy to work with.
It was a very non pressurized experience with Ryan Singh, salesperson. He was very easy to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Peggy, Thank you for sharing your experience! We're delighted to hear that Ryan provided a relaxed, no-pressure car-buying experience. Making the process easy, comfortable, and transparent is exactly what we strive for. I'll be sure to share your kind words with Ryan. We appreciate your business and thank you for choosing Dick Hannah Subaru! Josh Kampmann General Manager Dick Hannah Subaru
While the salesman made it all happen in one day which is greatly commendable, there were a few experiences that made it unpleasant. - The agreed price over phone was not respected in the end because of added option which left me without a choice. There was no mention of the extra charge on phone or in advance. So I had to negotiate and bargain which not only cost additional but also wasted half an hour of time. - There were other sale packages that were being pitched aggressively which I didn’t need. This attitude is not very healthy for buyers. - It took us more than four hours to close it. This could have been made faster. - The last experience was worst. I can overlook the above points but not the last one which was a shame. I was told the tank would be filled out before leaving. So I didn’t check further before leaving. Halfway at 9:30 on the freeway I realized I was out of gas as they hadn’t filled it out. I wondered if this was real. Next day when I reported it, they told me to come back which is a 75 mile drive back and forth to fill the tank. Instead, I requested them to send a gift card out of courtesy. But they didn’t. This is an absolute shame!
While the salesman made it all happen in one day which is greatly commendable, there were a few experiences that made it unpleasant. - The agreed price over phone was not respected in the end because of added option which left me without a choice. There was no mention of the extra charge on phone or in advance. So I had to negotiate and bargain which not only cost additional but also wasted half an hour of time. - There were other sale packages that were being pitched aggressively which I didn’t need. This attitude is not very healthy for buyers. - It took us more than four hours to close it. This could have been made faster. - The last experience was worst. I can overlook the above points but not the last one which was a shame. I was told the tank would be filled out before leaving. So I didn’t check further before leaving. Halfway at 9:30 on the freeway I realized I was out of gas as they hadn’t filled it out. I wondered if this was real. Next day when I reported it, they told me to come back which is a 75 mile drive back and forth to fill the tank. Instead, I requested them to send a gift card out of courtesy. But they didn’t. This is an absolute shame!
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- 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi Sabya, Thank you for taking the time to share your experience. While I'm glad our team was able to help you complete your purchase in a single day, I'm sorry to hear that several parts of the process fell short of your expectations. I understand your frustration regarding the pricing confusion, the additional product presentations, and the length of time it took to complete your purchase. Most importantly, I sincerely apologize for the issue with the fuel level at delivery. Having to realize you were low on fuel while driving home late at night is unacceptable and understandably left a negative impression. We strive to provide a transparent, efficient, and customer-focused experience, and it sounds like we missed the mark in several areas during your visit. Your feedback is valuable and will be shared with our team so we can learn from it and improve. I appreciate you bringing these concerns to our attention and would welcome the opportunity to discuss your experience further. Please feel free to reach out to me directly. Josh Kampmann General Manager Dick Hannah Subaru
We purchased a Subaru Asent and worked with Ryan Singh. Ryan was straight-forward to work with. I had compared prices with four dealerships and Dick Hannah was able to meet the price that we were willing to pay. This is our second purchase as the truck we traded in was purchased from Dick Hannah.
We purchased a Subaru Asent and worked with Ryan Singh. Ryan was straight-forward to work with. I had compared prices with four dealerships and Dick Hannah was able to meet the price that we were willing to pay. This is our second purchase as the truck we traded in was purchased from Dick Hannah.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sam, Thank you for your continued trust in Dick Hannah Subaru! We're honored that you chose us again for your second vehicle purchase. It's great to hear that Ryan provided a straightforward, transparent experience and that we were able to earn your business after you compared several dealerships. We know you have options, and we're grateful for the opportunity to help you find the right Subaru at the right value. Thank you for your loyalty and for taking the time to share your experience. We hope you're enjoying your new Ascent and look forward to serving you again in the future! Josh Kampmann General Manager Dick Hannah Subaru
Mike was amazing. He was kind to my family and answered every question. He has been a great resource with this purchase that was so very important to me.
Mike was amazing. He was kind to my family and answered every question. He has been a great resource with this purchase that was so very important to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sunflower12_15, Thank you for the wonderful review! We're so glad to hear Mike made such a positive impact on your car-buying experience. Purchasing a vehicle is an important decision, and it's great to know he took the time to answer your questions and support you throughout the process. I'll be sure to share your kind words with Mike. We truly appreciate your trust in Dick Hannah Subaru and are honored to have been part of this important purchase. Enjoy your new vehicle, and thank you for being part of the Dick Hannah Subaru family! Josh Kampmann General Manager Dick Hannah Subaru
We showed up late in the evening to see a specific car they had advertised. Sales and finance staff were great. Felt bad, keeping them there late, but they were positive helpful and easy to work with.
We showed up late in the evening to see a specific car they had advertised. Sales and finance staff were great. Felt bad, keeping them there late, but they were positive helpful and easy to work with.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ted, Thank you for the kind review! We're glad you stopped by, even late in the evening, and that our sales and finance teams were able to make the process easy and enjoyable. No need to feel bad about keeping us late. Helping our customers find the right vehicle is what we're here for, and we're happy to do it. We appreciate your trust in Dick Hannah Subaru and hope you're enjoying your new vehicle. Thank you again for your business and support! Josh Kampmann General Manager Dick Hannah Subaru
Chad is a young executive in sales. His maturity and knowledge is unmatched. Chad walked me through each step and I found the perfect car. Long, in finance, exceeded all expectations. I was treated like family and he found me an amazing financing option. I highly recommend Dick Hannah Subaru for a great "no pressure" car buying experience!
Chad is a young executive in sales. His maturity and knowledge is unmatched. Chad walked me through each step and I found the perfect car. Long, in finance, exceeded all expectations. I was treated like family and he found me an amazing financing option. I highly recommend Dick Hannah Subaru for a great "no pressure" car buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi YH Griffin, Thank you for the fantastic review! We're thrilled to hear that Chad and Long provided such a great experience. Chad takes pride in making sure his customers are informed and comfortable throughout the process, and it's wonderful to know he helped you find the perfect vehicle. We're also glad Long was able to exceed your expectations and help secure a financing option that worked well for you. Treating our customers like family and creating a no-pressure environment is exactly what we strive for every day. Thank you for choosing Dick Hannah Subaru and for recommending us. We truly appreciate your business and hope you enjoy your new vehicle for many years to come! Josh Kampmann General Manager Dick Hannah Subaru