Reviews
I was lied to about the vehicle the day I purchased the
I was lied to about the vehicle the day I purchased the vehicle the price had been lowered and when I asked for the new price they said I could only have the price they offered the day before. I had to leave the vehicle there as I am 5 hours round trip away. My son took a day off and I picked the car upon the 12th of May. I purchased the car on the 8th. My son had to travel from Welches Or to my home on the Washington coast. When I got the car home the passenger power seat did not work.By the way12 miles were put on the car while it was at the dealership. It took the dealership 3 days to tell bring the car up and we will make a decision. I am 85 and fill they made this as hard as possible .I have written the corporate office and the dealership with no response. I can go on forever but I want a commitment.
I was lied to about the vehicle the day I purchased the
I was lied to about the vehicle the day I purchased the vehicle the price had been lowered and when I asked for the new price they said I could only have the price they offered the day before. I had to leave the vehicle there as I am 5 hours round trip away. My son took a day off and I picked the car upon the 12th of May. I purchased the car on the 8th. My son had to travel from Welches Or to my home on the Washington coast. When I got the car home the passenger power seat did not work.By the way12 miles were put on the car while it was at the dealership. It took the dealership 3 days to tell bring the car up and we will make a decision. I am 85 and fill they made this as hard as possible .I have written the corporate office and the dealership with no response. I can go on forever but I want a commitment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered; it’s certainly not the experience we want for any of our customers. We understand how upsetting it must have been to face pricing differences, a delay in vehicle delivery, and a seat issue upon getting the car home, especially considering the distance you traveled and the effort your family made to help. We also want to acknowledge your concern about the lack of timely response. That’s not reflective of the communication standards we hold ourselves to, and we regret that you felt overlooked. Our records indicate a team member followed up on May 13 to check in and ensure everything went smoothly, but it’s clear more could have been done. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please contact our General Manager, Josh, directly at joshk@dickhannah.com. He would appreciate the chance to speak with you personally. Thank you again for your feedback, we take it seriously and are committed to resolving this.
I had a wonderful experience with Stephanie.
I had a wonderful experience with Stephanie. I live 3 hours away from the dealership and she was able to help me with by purchase primarily thru text message and the Dick Hannah Subaru website. If someone is looking for a car or wants to purchase contact Stephanie. She is so helpful and not about pressure.
I had a wonderful experience with Stephanie.
I had a wonderful experience with Stephanie. I live 3 hours away from the dealership and she was able to help me with by purchase primarily thru text message and the Dick Hannah Subaru website. If someone is looking for a car or wants to purchase contact Stephanie. She is so helpful and not about pressure.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had such a pleasant experience with Stephanie at our dealership! Our goal is to make the car buying process as convenient as possible, and it's great to know we achieved that for you. Thank you for your kind words and recommendation!
Kevin at Dick Hannah Subaru was an absolute pleasure to
Kevin at Dick Hannah Subaru was an absolute pleasure to work with. He was very polite, pleasant, and informative without making me feel pressured. As a queer woman who has been tremendously nervous about walking into a car dealership he made me feel so welcome and at ease. He helped me find the exact perfect car I wanted at the perfect price point for me. I am so thankful and will send many more folks your way!
Kevin at Dick Hannah Subaru was an absolute pleasure to
Kevin at Dick Hannah Subaru was an absolute pleasure to work with. He was very polite, pleasant, and informative without making me feel pressured. As a queer woman who has been tremendously nervous about walking into a car dealership he made me feel so welcome and at ease. He helped me find the exact perfect car I wanted at the perfect price point for me. I am so thankful and will send many more folks your way!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sabrina, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Kevin at Dick Hannah Subaru was an absolute pleasure to
Kevin at Dick Hannah Subaru was an absolute pleasure to work with. He was very polite, pleasant, and informative without making me feel pressured. As a xxxxx woman who has been tremendously nervous about walking into a car dealership he made me feel so welcome and at ease. He helped me find the exact perfect car I wanted at the perfect price point for me. I am so thankful and will send many more folks your way!
Kevin at Dick Hannah Subaru was an absolute pleasure to
Kevin at Dick Hannah Subaru was an absolute pleasure to work with. He was very polite, pleasant, and informative without making me feel pressured. As a xxxxx woman who has been tremendously nervous about walking into a car dealership he made me feel so welcome and at ease. He helped me find the exact perfect car I wanted at the perfect price point for me. I am so thankful and will send many more folks your way!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, we are thrilled that Kevin provided such a welcoming and informative experience for you. We value diversity and are happy to have helped you find the perfect car at the right price. Thank you for choosing Dick Hannah Subaru!
Stephanie is AMAZING.
Stephanie is AMAZING. 12 out of 10!! I had a great experience. And, will definitely come back when we need another vehicle.
Stephanie is AMAZING.
Stephanie is AMAZING. 12 out of 10!! I had a great experience. And, will definitely come back when we need another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled to know that Stephanie provided you with an exceptional experience. We look forward to welcoming you back for all your future vehicle needs.
Amir was the best.
Amir was the best. Absolutely professional. A joy to deal with. Highly recommend him. Excellent!
Amir was the best.
Amir was the best. Absolutely professional. A joy to deal with. Highly recommend him. Excellent!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Dick Hannah Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amir Mahdi was the best sales person I have worked with.
Amir Mahdi was the best sales person I have worked with. He did not pressure me on anything. He knew my price and trade in limits and made those work for the used vehicle I was looking for.
Amir Mahdi was the best sales person I have worked with.
Amir Mahdi was the best sales person I have worked with. He did not pressure me on anything. He knew my price and trade in limits and made those work for the used vehicle I was looking for.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Dick Hannah Subaru. If you have any further questions, please give us a call. We're always happy to help!
Excellent service from Stephanie!
Excellent service from Stephanie! Stephanie is easy to work with and knowledgeable. Stephanie, Tuan, Mikella, and Rod made may buying experience enjoyable and extremely smooth in a challenging personal situation given I just moved west from the east coast and have a lot going on. They took the time to explain things I wasn’t clear on and I feel they set me up in the right direction given all the choices of leasing vs buying. They took the time to get to know my needs and situation in order to best serve me. I will definitely be giving my business to these kind folks in the future. Thank you Stephanie, and thank you all! Y’all make a great team!
Excellent service from Stephanie!
Excellent service from Stephanie! Stephanie is easy to work with and knowledgeable. Stephanie, Tuan, Mikella, and Rod made may buying experience enjoyable and extremely smooth in a challenging personal situation given I just moved west from the east coast and have a lot going on. They took the time to explain things I wasn’t clear on and I feel they set me up in the right direction given all the choices of leasing vs buying. They took the time to get to know my needs and situation in order to best serve me. I will definitely be giving my business to these kind folks in the future. Thank you Stephanie, and thank you all! Y’all make a great team!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience at Dick Hannah Subaru.
I had a great experience at Dick Hannah Subaru. Adrian Contreras was my salesperson, and he was fantastic to work with—friendly, knowledgeable, and patient. He took the time to answer all my questions and made sure I felt comfortable throughout the entire process. I’m really happy with my new Subaru and appreciate how smooth everything went. Highly recommend both Adrian and I will be recommending this dealership to all my friends and family members.
I had a great experience at Dick Hannah Subaru.
I had a great experience at Dick Hannah Subaru. Adrian Contreras was my salesperson, and he was fantastic to work with—friendly, knowledgeable, and patient. He took the time to answer all my questions and made sure I felt comfortable throughout the entire process. I’m really happy with my new Subaru and appreciate how smooth everything went. Highly recommend both Adrian and I will be recommending this dealership to all my friends and family members.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience at Dick Hannah Subaru! We are thrilled to hear that Adrian provided exceptional service during your car buying process. We always strive to make our customers feel comfortable and informed. Thank you for recommending both Adrian and our dealership to others. Enjoy your new Subaru!
Service was excellent in every way.
Service was excellent in every way. We were listened to and received thoughtful considerate responses.
Service was excellent in every way.
Service was excellent in every way. We were listened to and received thoughtful considerate responses.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us such a kind review! It was our pleasure to provide you with exceptional service and we greatly appreciate your feedback. We always strive to listen to our customers and provide thoughtful and considerate responses. See you again soon!