Reviews
salesman made the car buying experience easy,he was very
salesman made the car buying experience easy,he was very knowledgeable and helpful.He explained all the tech,bells and whisles ,sevice schedule. A very plesant man to buy a car from.
salesman made the car buying experience easy,he was very
salesman made the car buying experience easy,he was very knowledgeable and helpful.He explained all the tech,bells and whisles ,sevice schedule. A very plesant man to buy a car from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I went to schedule a six month service for my new
I went to schedule a six month service for my new Solterra. The first issue was with scheduling the service on-line. I was asked which service I would like and which drop-off time I would like. Then the website asked me to confirm. It did not provide a price for the service or an estimated time. I had to call the dealership to get the details and schedule the service. I was told service would be 60-90 minutes, so I decided to do some walking while I waited, rather than come back for the car later. I was unable to drop the keys off and leave though, because I had to wait for my "service manager" to give her the keys. I still do not understand why I couldn't just give the key to the person that directed me in. At other dealerships, I can drop off the car in the middle of the night, and stick the keys in a slot. I told my service manager, Olivia, that it was having trouble connecting to my phone. She said that she would see if it is eligible for an update. I ASSUMED that if it was, they would have updated it! (Not to mention that most other electric cars are updated at home, over wi-fi). . When I went back to pick up the car, Olivia told me that is was eligible for an update and I could schedule that in, it was free, but would take a couple of hours. If they knew it was eligible for an update, they should have done it then. They could have called or texted and said it would be longer. They expected me to pay them, then deal with their terrible scheduling system, then come back and take more time out of summer and arrange to have it in there again. Olivia just said, "I did ask them if it was eligible for an update like I said I would." Are you kidding me? If it is, and you have it, and especially of it is free, then DO IT! I went and talked to the Love Subaru people and they talked to her and the update was completed then. I had my husband pick me up. Which I could have done in the first place and all it would have taken was a quick phone call. I will be going to a different Subaru dealer for future service.
I went to schedule a six month service for my new
I went to schedule a six month service for my new Solterra. The first issue was with scheduling the service on-line. I was asked which service I would like and which drop-off time I would like. Then the website asked me to confirm. It did not provide a price for the service or an estimated time. I had to call the dealership to get the details and schedule the service. I was told service would be 60-90 minutes, so I decided to do some walking while I waited, rather than come back for the car later. I was unable to drop the keys off and leave though, because I had to wait for my "service manager" to give her the keys. I still do not understand why I couldn't just give the key to the person that directed me in. At other dealerships, I can drop off the car in the middle of the night, and stick the keys in a slot. I told my service manager, Olivia, that it was having trouble connecting to my phone. She said that she would see if it is eligible for an update. I ASSUMED that if it was, they would have updated it! (Not to mention that most other electric cars are updated at home, over wi-fi). . When I went back to pick up the car, Olivia told me that is was eligible for an update and I could schedule that in, it was free, but would take a couple of hours. If they knew it was eligible for an update, they should have done it then. They could have called or texted and said it would be longer. They expected me to pay them, then deal with their terrible scheduling system, then come back and take more time out of summer and arrange to have it in there again. Olivia just said, "I did ask them if it was eligible for an update like I said I would." Are you kidding me? If it is, and you have it, and especially of it is free, then DO IT! I went and talked to the Love Subaru people and they talked to her and the update was completed then. I had my husband pick me up. Which I could have done in the first place and all it would have taken was a quick phone call. I will be going to a different Subaru dealer for future service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you to Ryan Singh for helping me to find just what
Thank you to Ryan Singh for helping me to find just what I was looking for!
Thank you to Ryan Singh for helping me to find just what
Thank you to Ryan Singh for helping me to find just what I was looking for!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great salesman, Royal Tran.
Great salesman, Royal Tran. Very friendly, knowledgeable and polite. If we buy another Subaru he will be our salesman. You won?t be disappointed shopping at this dealership.
Great salesman, Royal Tran.
Great salesman, Royal Tran. Very friendly, knowledgeable and polite. If we buy another Subaru he will be our salesman. You won?t be disappointed shopping at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
I went to Dick Hannah just to do a test I drive, which I
I went to Dick Hannah just to do a test I drive, which I did. I met Royal Tran! Royal is the most friendliness, honest person you will ever meet! He came in on his day off just to help us out. There was no pressure, no hassle! It took my husband a long time to decide on the purchase. Royal was incredibly patient. He let us to talk and work through the process. He is incredibly knowledgeable and had an answer for ALL of our many questions. I can not say enough about Royal. The team was great as well. Loved the snacks! If you are looking for a Subaru and don'twant the "typical" high pressured sales experience, go to Dick Hannah Subaru in Vancouver Washington and ask for Royal Tran!!! He will take care of you., he's the best ever!!!!
I went to Dick Hannah just to do a test I drive, which I
I went to Dick Hannah just to do a test I drive, which I did. I met Royal Tran! Royal is the most friendliness, honest person you will ever meet! He came in on his day off just to help us out. There was no pressure, no hassle! It took my husband a long time to decide on the purchase. Royal was incredibly patient. He let us to talk and work through the process. He is incredibly knowledgeable and had an answer for ALL of our many questions. I can not say enough about Royal. The team was great as well. Loved the snacks! If you are looking for a Subaru and don'twant the "typical" high pressured sales experience, go to Dick Hannah Subaru in Vancouver Washington and ask for Royal Tran!!! He will take care of you., he's the best ever!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Overall a good experience, sales staff professional and
Overall a good experience, sales staff professional and courteous. They were knowledgeable about the car and attentive to our wishes. I can do without the haggling though.
Overall a good experience, sales staff professional and
Overall a good experience, sales staff professional and courteous. They were knowledgeable about the car and attentive to our wishes. I can do without the haggling though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We're glad to hear you had a good experience with our sales staff and that they were able to meet your needs. We value your feedback and will work on improving our process. We hope to see you again soon!
This is the first subarua that I've boughten at this
This is the first subarua that I've boughten at this dealership, but have done business with them for maintenance on my previous outback. They've always been professional and they made the trade in process as smooth as possible. I appreciate Chad's professionalism and overall help with my purchase.
This is the first subarua that I've boughten at this
This is the first subarua that I've boughten at this dealership, but have done business with them for maintenance on my previous outback. They've always been professional and they made the trade in process as smooth as possible. I appreciate Chad's professionalism and overall help with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly people, great deal on my used vehicle.
Friendly people, great deal on my used vehicle. Everything taken care of. Even has a limited warranty to keep you safe on the road. Will buy again!
Friendly people, great deal on my used vehicle.
Friendly people, great deal on my used vehicle. Everything taken care of. Even has a limited warranty to keep you safe on the road. Will buy again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review! We are thrilled to hear that you had a great experience with our team and are happy with your used vehicle and warranty. We look forward to working with you again in the future. Happy driving!
We had Royal Tran help us select a new car he was great
We had Royal Tran help us select a new car he was great he had a lot patience for us since we didn’t know what we were looking for in a car he made it easy would also thank finance Dakota for making the process easier
We had Royal Tran help us select a new car he was great
We had Royal Tran help us select a new car he was great he had a lot patience for us since we didn’t know what we were looking for in a car he made it easy would also thank finance Dakota for making the process easier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Dick Hannah Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great car buying experience working with Mike
I had a great car buying experience working with Mike El-Krewi and the rest of the Dick Hannah team. On Sunday, I showed up 30 min before closing and he still took his time to show us some cars. I was still debating which vehicle I wanted to get, so it was nice to not be rushed and actually compare the cars. He was very knowledgeable and helped me narrow it down to two cars, and eventually we narrowed it down to the Forester Wilderness based on my needs. When it came time to negotiating the price, Danny Calderon was able to get me a competitive deal and lock in something that I was comfortable with. Over in financing, I worked with Abdul Quddus and he helped me purchase a pre paid maintenance package that I wanted for the new Subi. Overall, the process was really smooth and surprisingly fast. If you are looking at buying a new Subaru, I recommend Dick Hannah in Vancouver, Wa and I would ask for Mike El-Krewi if you want first class customer service.
I had a great car buying experience working with Mike
I had a great car buying experience working with Mike El-Krewi and the rest of the Dick Hannah team. On Sunday, I showed up 30 min before closing and he still took his time to show us some cars. I was still debating which vehicle I wanted to get, so it was nice to not be rushed and actually compare the cars. He was very knowledgeable and helped me narrow it down to two cars, and eventually we narrowed it down to the Forester Wilderness based on my needs. When it came time to negotiating the price, Danny Calderon was able to get me a competitive deal and lock in something that I was comfortable with. Over in financing, I worked with Abdul Quddus and he helped me purchase a pre paid maintenance package that I wanted for the new Subi. Overall, the process was really smooth and surprisingly fast. If you are looking at buying a new Subaru, I recommend Dick Hannah in Vancouver, Wa and I would ask for Mike El-Krewi if you want first class customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing review! We're thrilled to hear that Mike, Danny, and Abdul provided you with a top-notch car buying experience. At Dick Hannah, we pride ourselves on excellent customer service and we're happy to have helped you find the perfect Subaru. We appreciate your recommendation and look forward to seeing you again in the future. Enjoy your new car!