Motorcars Express

I had to get a lawyer. That’s how unethical Motorcars Express proved to be. This is also the first time I’ve ever left a 1 star review. Hopefully this detailed, honest feedback will be a learning lesson so they never try this nonsense with anyone again. I drove 4.5 hours to test drive an Escalade. My first inquiry was regarding the brakes as they were slow to respond. When I asked, I was told “it’s just bc it’s a big car”…mind you, I took my license test in a giant conversion van, I’ve driven plenty of big cars, the brakes reacted just fine in those SUVs. I didn’t like the Escalade and asked “how much would it cost to ship the car? I’m not ready to pull the trigger”. To which they replied “…what do you mean ship?? You drove all this way. Come take a look at some more inventory.” I reluctantly obliged. Turned down everything they showed me until they walked me to this Mercedes. Beautiful car, price was decent as far as what I was willing to pay (later I’d find out what they sold me for $12,500 was only worth $4k- they failed to disclose a plethora of issues). While test driving the Mercedes I noticed how loud it was, louder than what I believe to be normal. When I asked why it was so noisy they said “bc the car is a diesel”…turns out the SUV had a bad wheel bearing that needed to be replaced immediately (after many conversations/insistence on my part - they paid for. But that’s the tip of the ice berg). The car had MASSIVE oil leaks that needed to be serviced asap, an axle needed to be replaced asap, the check engine light came on after I drove the car all the way home (was told it was bc of the NOC sensor - not true) and to top it all off the transmission needed to be replaced. Needless to say, I was livid. I begged them to take the car back and give me my money back bc I put everything I had down on this car and spent an extra $2k in repairs. They eventually ghosted me, stopped replying (I have all of these emails/messages). Finally, I got a lawyer, he made it clear these people violated the Consumer Protection Act. Then they responded. They came back with the most bogus, insulting offer. Essentially, they would only “help me” if I bought another car from them. Motorcars Express proved to be the most unethical car dealer I’ve ever encountered. Hence, why I got a lawyer involved. They tend to be dismissive of their client’s concerns, as I learned. They will probably find someway to spin this, avoid accountability and play it off…but again, I have all the proof necessary to make my case. If I can help someone avoid this experience, then this post is well worth the time/effort. Moving forward, I sincerely hope they choose to treat their clientele with more respect and offer better customer service- bc from my experience, they have neither.

We bought a Fusion 2016 and had a few things wrong that Mark fixed with no problem the next day Thanks for the great service and price!!! Bob Valiska

What an awesome experience I had purchasing my car here! The process was simple, quick, and involved none of the typical headache you’ll find elsewhere. The whole crew is great, Clay in particular was beyond helpful and had me leaving happy in my new ride. Thank you guys so much!! 12/10

Nice clean dealership with quality cars/trucks! Clay helped me get into my dream car! He even kept complimenting me on my Hey Dude shoes! Thanks for the confidence boost friend!

Great car buying experience everything was done in a fraction of the time of a big store franchise dealer. Mark and Clay made everything easy and understandable would recommend.

Great place to buy a car. No added dealership fees and a really nice place. Big inventory and they helped me with the bank for my loan.

I dealt with a guy name clay he was very helpful in showing me cars that fit what I was looking for I found one and the deal when very smooth guitar pleased and happy

Great service got the car I wanted for a price I was comfortable paying. Would come back in the future. Mark and clay really go above and beyond for you.

This Place is wonderful.. the people there are so friendly and helpful. i really liked my 2012 Acura MDX and it was in a good condition. I recommend this place for anyone who is looking for a safe and good price dealership!

Best company to deal with. Bought a Maserati Levante and was amazed at the deal I got. Dealing with Mark and Clay was the best.