Cochran INFINITI Gallery, North Hills

3.2 out of 5 3.2

Reviews

3.2 out of 5 3.2
185 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    July 29, 2020

    In the two years since i bought this CPO 2015 Q50 with a high priced extended warranty the honesty and integrity has never shown through. They inspect... for a cpo and by pass the obvious. This was the final straw for this Infiniti monopoly. The only ones who touched my car was this dealer till now. It was found there was no key to the lugnut locks so in an emergency the tires can not be removed. Not only that, after i replaced all the locks after paying to have the locks removed it was found the lugs were for a different vehicle and the supplied lug wrench would not remove them. the standard was 13/16 they put on 7/8. So i had to buy all new lug nuts. Did they do it on purpose? I dont know but it seems shady. Trying to get help from Cochran was a joke after calling the dealer to get help since they were the last and only ones to have removed my tires they never the call. that was the service dept and the general manager. Left a message on social media that did get answered but Gary the returner of the message was a bit arrogant and indicated it was my problem since i am the one who bought the car. Once out the door its the buyers problem and cochran washes his hands. All i can say is i had a contract that said this car was whole and as usual from past experience Rob Cochran failed and showed he was just the stereotypical used car salesman. I am so afraid this extended warranty will turn out to be bought that i bought from this dealer. I suggest that if you do get a CPO make sure they explain what you get write it down and have them manager sign that he is aware because i never got a single explanation. Rohrich is so much better

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand your frustration and sincerely apologize for your experience. Our Regional Operations Director confirmed that he did speak to you regard...ing this matter. If there is any further clarification that we can provide, feel free to reach out to our Customer Care team at feedback@cochran.com.

  • 1.0 out of 5
    July 27, 2020

    Had issue with rear hatch not opening took car for diagnostics at first they diagnosed that it was computer at fault (paid for diagnostics) , second diagnostics... keep the car for week and half , no detailed report form service on what they found out, tried to contact assistant meager for over 2 weeks for obtaining detail report nothing yet. I would not recommended this dealer for any of your needs.... Its shame...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

  • December 30, 2017

    Awesome experience at Cochran. Greg was very knowledgeable and super professional. Definitely would get another car from Cochran!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. It is our pleasure providing you with a wonderful experience. We look forward to seeing you again soon.

  • 1.0 out of 5
    January 24, 2020

    Traveling from VA to Pittsburgh and needed service on my Infinity. Called 3 times for service appointment and never received a return call. You would expect... on a luxury car there would be better service. Next time I will buy a MB, Audi or Lexus

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

  • 2.0 out of 5
    January 22, 2020

    Once I purchased the car, there was very little care and concern when it came to service. I have left multiple voice mails with service.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're very sorry to hear about your difficulties in reaching our team. If you would like to speak to a member of our Customer Care team regarding your... experience, please email feedback@cochran.com and someone will reach out to discuss a solution with you.

  • 5.0 out of 5
    December 8, 2019

    Larry has been helping me and my framily buy cars for 10 years and he makes the process so effortless for us, I'd recommend him very highly

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind feedback. Thank you for the opportunity to help you find the vehicle that best suits your needs. We look forward to seeing you... on the road.

  • 5.0 out of 5
    May 18, 2019

    Amazing and professional service! Jeff Comin our Sales Representative and Mark Tomeo Finance Manager helped make my daughters first buying experience... a pleasure. No hassles non-pushy professionals. Thanks guys!! Vinnie DiNicola

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2019

    This was the best service that I have ever received from a dealership. Jeff made every thing smooth, a very nice guy to deal with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 3, 2019

    The culture at this dealership is weak at best. Get the money push them out the door and who scares. With a lying xxx salesman like Jeff Comin and a Concierge... that is neither proactive or reactive and basically just a phone service. I found out by accident two days ago about a customer portal. I also found out about a service that was suppose to be free called Infiniti Connection . Another thing that Jeff was to busy pushing me out the door. But to top it off The fake Certified with the body damage that Jeff was made aware. The wheel was never done as he promised. The more and more i find out about things the Cochran should have done the more and more i realize how Lexus dealers take owner of issues after the the papers are signed. The i see it its a culture of superficial service. The negatives outweigh the positives

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2019

    Stopped by the dealership on a whim but was greeted by the Salesman (Jeff Comin) like a loyal customer. Throughout the whole negotiations Jeff and his... Manager (Mike McM.) treated me with curiosity and respect. I ended up purchasing a 2019 QX50 and since I took delivery of the new SUV I have had numerous questions. Each of my calls where/are promptly retuned by Jeff. Definitely a 5 star dealership !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews