Cochran INFINITI Monroeville

4.6
(72 reviews)
Visit Cochran INFINITI Monroeville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00pm–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (412) 723-8220 (412) 723-8220
Used (412) 723-8223 (412) 723-8223
Service (412) 723-8551 (412) 723-8551

Inventory

See all 56 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2020.
At Cochran INFINITI Monroeville we offer new INFINITI cars along with used cars trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for.

For years our auto finance staff at Cochran INFINITI Monroeville has offered expert advice for those seeking a great INFINITI car loan or lease. Our service doesn't stop there. Pennsylvania customers can come in and take advantage of our knowledgeable INFINITI car repair technicians.
Go One Better

Service center

Phone number (412) 723-8551

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.6
(72 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

my infiniti and beyond

this is the first time i bought a vehicle from #1 Cochran the salesman Jordan was very professional , knowledgeable and made the experience very easy . Vicki was also great to work with. I would certainly go back when i need another vehicle . My Infiniti is a joy to drive and I love it

Dealer response

We're happy to hear that your first car-buying experience with us was a good one! It is our pleasure to help you find a vehicle that you'll love. We look forward to seeing you on the road!

1.8

Caveat emptor lacking on all front

In the two years since i bought this CPO 2015 Q50 with a high priced extended warranty the honesty and integrity has never shown through. They inspect for a cpo and by pass the obvious. This was the final straw for this Infiniti monopoly. The only ones who touched my car was this dealer till now. It was found there was no key to the lugnut locks so in an emergency the tires can not be removed. Not only that, after i replaced all the locks after paying to have the locks removed it was found the lugs were for a different vehicle and the supplied lug wrench would not remove them. the standard was 13/16 they put on 7/8. So i had to buy all new lug nuts. Did they do it on purpose? I dont know but it seems shady. Trying to get help from Cochran was a joke after calling the dealer to get help since they were the last and only ones to have removed my tires they never the call. that was the service dept and the general manager. Left a message on social media that did get answered but Gary the returner of the message was a bit arrogant and indicated it was my problem since i am the one who bought the car. Once out the door its the buyers problem and cochran washes his hands. All i can say is i had a contract that said this car was whole and as usual from past experience Rob Cochran failed and showed he was just the stereotypical used car salesman. I am so afraid this extended warranty will turn out to be bought that i bought from this dealer. I suggest that if you do get a CPO make sure they explain what you get write it down and have them manager sign that he is aware because i never got a single explanation. Rohrich is so much better

Dealer response

We understand your frustration and sincerely apologize for your experience. Our Regional Operations Director confirmed that he did speak to you regarding this matter. If there is any further clarification that we can provide, feel free to reach out to our Customer Care team at feedback@cochran.com.

1.0

Car Diagnostics

Had issue with rear hatch not opening took car for diagnostics at first they diagnosed that it was computer at fault (paid for diagnostics) , second diagnostics keep the car for week and half , no detailed report form service on what they found out, tried to contact assistant meager for over 2 weeks for obtaining detail report nothing yet. I would not recommended this dealer for any of your needs.... Its shame...

Dealer response

We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

1.0

No call back for service

Traveling from VA to Pittsburgh and needed service on my Infinity. Called 3 times for service appointment and never received a return call. You would expect on a luxury car there would be better service. Next time I will buy a MB, Audi or Lexus

Dealer response

We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

2.5

Poor customer service

Once I purchased the car, there was very little care and concern when it came to service. I have left multiple voice mails with service.

Dealer response

We're very sorry to hear about your difficulties in reaching our team. If you would like to speak to a member of our Customer Care team regarding your experience, please email feedback@cochran.com & someone will reach out to discuss a solution with you.

5.0

ask for Larry Titchworth

Larry has been helping me and my framily buy cars for 10 years and he makes the process so effortless for us, I'd recommend him very highly

Dealer response

We appreciate your kind feedback. Thank you for the opportunity to help you find the vehicle that best suits your needs. We look forward to seeing you on the road.

1.0

Don’t buy here

Went there this morning to purchase a vehicle at 9am when dealership opened, first customer in the door. Came back from test drive and tried to purchase the car and another family was outside looking at it and manager came in to office to let us know car was purchased while we were driving car. xxxxxxxx

Dealer response

We're sorry to hear about your experience. Management confirmed that you were still negotiating, while the other family said that they would take it at asking price. It is unfortunate, but this could happen at any dealership: vehicles cannot be held. If you would like further clarification, feel free to email feedback@cochran.com.

5.0

Elaine Stangl

Greg Richert was our salesperson and we received excellent service he got us the car we wanted. We have done business with Cochran for 8 years and they have always given us excellent service

Dealer response

Thank you so much for your kind words, as well as your loyalty. It's been our pleasure serving you. We look forward to continuing our relationship with you in the future.

5.0

Great Experience

Awesome experience at Cochran. Greg was very knowledgeable and super professional. Definitely would get another car from Cochran!!!

Dealer response

Thank you for your kind words. It is our pleasure providing you with a wonderful experience. We look forward to seeing you again soon.

5.0

Great

Buying experience was simple. Received a great price in the QX50 we purchased. Very happy with service

Dealer response

We strive to make the car-buying process as smooth as possible. Thank you for your kind words. It's our pleasure serving you. We know that you'll continue to enjoy your QX50.

Read all 72 reviews