Future Ford of Concord

This place is about as dishonest as they coem. For us it was the finance guys, we arrive with a pre-approval for Capital One in hand, they refused to honor it unless we first completed their in house finance papers telling us that "this is how it works, we run your credit once and then attach the pre-approval to that". Of course this was a lie, they applied for their own in house credit and then when they could not beat the rate Cap One offered they took it upon themselves to shop around resulting in 5 hard pulls on our credit record. We were very explicit at the start of the process that we did not want more than one pull but they don't care. All the usual dishonest tricks, they bounce you from person to person so everyone has plausible deniability and they use high pressure tactics to try manipulate you. My advice, find somewhere more honest or if you must go here don't believe anything they tell you.

Sales staff were great, and happy with my used car, but when I got home I realized the finance person snuck in a $199.00 dollar charge for an "optional" item that I didn't agree to (some sort of security etching, which doesn't even appear to be on the car). Tried calling them to discuss, but no call back (no surprise there). My bad for not looking at the paperwork with a fine tooth comb, but you shouldn't have to expect to get cheated...unfortunately this IS how they do business apparently, and fits the stereotype of the untrustworthy car salesman.

I went and purchased a Ford Explorer for my wife which I was told was all wheel drive. I had full conversation with the sales rep about the benefits of a 4 wheel drive in the snow. Turns out the guy had lied to me or didn’t know it was on a two wheel drive. I went back and told them just to sell me a brand new car and put everything I paid for the original towards the new one. But, they are trying to short me approximately $14k on doing the swap. So, for them to correct the issue and “help” me out, I will be losing my down payment I originally made and will not be refunded the taxes and fees. This was there mistake, I would have never bought the SUV if it was not a 4 wheel drive. I told the guy that was my only requirement I had.

I was sucked in by adverts for massive sales and discount offers for Black Friday. The sales person quickly told me there were no cars left at ad prices but..... I told the sales person I could only afford $300 a month payment and I would accept nothing less than $4k on my trade-in, a pristine 2006 Escape Hybrid with only 70k miles. This was in 2018 almost 2019. The sales person left me sitting in the lobby for over an hour while the sales manager worked on the paperwork.. Finally when I was taken in to the managers office there was a sales contract that the manager said I got a totally rocking deal and he had never seen such a good deal. Hah. What a lie. I was sold a lemon for almost twice the ad price which then they supposedly gave huge discounts that brought the price to still above normal MSRP. Plus they only gave me $1200 on my trade-in. I was under the weather and exhausted after the long wait for the paper work so I didn't carefully check the numbers as I should have. I trusted that the numbers the sales person had told me were part of the sales contract - like the minimum trade-in of $4k on my Ford Escape Hybrid. My mistake. My lesson, don't trust car sales people especially the finance manager that tells you one thing while the sales contract says something else entirely.

Very straight forward (which is a good thing) Had the exact items I was looking for. Matched my best price. They worked with me on my pickup schedule as I bought multiple units)

Michael at Future Ford of Concord was excellent. He help my brother with his Escape recall and 80K service.

I had to take my car in for a major recall. Arron Dixon was my SA. He was very attentive and very professional in taking care of my car.The car had to sit at the dealership for almost 2 months while they wait for the parts to arrive. I was very apprehensive that my car would have some type of damage or scratch for sitting outside for so long or that some mechanic would want to take the car for a joy ride. Well when the car was ready, Arron washed the car and had me inspect the car. It was perfect like the day i bought it. I waited to give this review for a few months for fear that they did'nt do the work properly. So far everything is fine and no problems. Arron and his staff did a great job fixing my car right the first time.

had a very pleasant, quick and easy purchase process.

i love my new escape my sales person arthur was great he treated us with much respect good job furture ford of concord

Sales Manager Tolga and Sales Advisor Jimmy has helped us a lot to buy our Escape. Tolga is definitely an enthusiastic professional with a lot of knowledge. They both helped us also to choose the right car by telling us the specification of vehicles and also helped us to have the right financing. I would definitely recommend them and Future Ford to any of my friend. Serhan Ongur 6503989002 975 S Thompson Rd Apt 301 Lafayette 94549