Reviews
Write a reviewI live in New Jersey and was able to contact Jermaine (The car gentleman) in GoldsboroNC. He was very knowledgeable of the car I was looking for and very helpful assisting with the paper work. I was impressed with the delivery process and getting a follow up call the check and insure all the bases were covered. (I'm still happy with the telluride)
I live in New Jersey and was able to contact Jermaine (The car gentleman) in GoldsboroNC. He was very knowledgeable of the car I was looking for and very helpful assisting with the paper work. I was impressed with the delivery process and getting a follow up call the check and insure all the bases were covered. (I'm still happy with the telluride)
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Fred, we're happy you found our staff to be so supportive during your experience here at Deacon Jones Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very friendly service love the team work Lesa Pease is very sweet and very prompt love her
Very friendly service love the team work Lesa Pease is very sweet and very prompt love her
- Customer service
- —
- Buying process
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- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Evelyn, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our sales rep went over 250% to help us get in the car we wanted. She was very knowledgeable and answered all the questions we asked her. She made us feel like we were at home. Thank you Miss Maurine
Our sales rep went over 250% to help us get in the car we wanted. She was very knowledgeable and answered all the questions we asked her. She made us feel like we were at home. Thank you Miss Maurine
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ronnie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My salesman and everyone there were over and beyond nice made us feel so special we’ve bought lots of vehicles over the years and never were treated so nice thanks to all the Kia of Goldsboro group!
My salesman and everyone there were over and beyond nice made us feel so special we’ve bought lots of vehicles over the years and never were treated so nice thanks to all the Kia of Goldsboro group!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought four cars from them with cash in 2 years. Last purchase ever! Bought pristine used 2010 Corvette for $38,000 with a safety defect that could blow up the car, 3 years over expire date, but way under minimum mileage! I have to eat $2,000 because this dealership would not fix a safety defect that could kill me, a known recall that just didn't get taken care of timely. I will never go back again! Y'all have seen the last of my money. Put it this way, the mechanic it is with said he would never sell a car with a safety defect and not eat that cost himself if it was found soon after purchase which this was. I like that attitude, why can't these people have that attitude?Called GMC, they said the same thing. I won't buy any more from them either. Pffft! Oh and here's another thing. If you buy a car and let them deliver it to you, beware and be sure to get your paperwork! I didn't get any paperwork on the Corvette! My best friend didn't get any paperwork on her Kia! Both were delivered.
Bought four cars from them with cash in 2 years. Last purchase ever! Bought pristine used 2010 Corvette for $38,000 with a safety defect that could blow up the car, 3 years over expire date, but way under minimum mileage! I have to eat $2,000 because this dealership would not fix a safety defect that could kill me, a known recall that just didn't get taken care of timely. I will never go back again! Y'all have seen the last of my money. Put it this way, the mechanic it is with said he would never sell a car with a safety defect and not eat that cost himself if it was found soon after purchase which this was. I like that attitude, why can't these people have that attitude?Called GMC, they said the same thing. I won't buy any more from them either. Pffft! Oh and here's another thing. If you buy a car and let them deliver it to you, beware and be sure to get your paperwork! I didn't get any paperwork on the Corvette! My best friend didn't get any paperwork on her Kia! Both were delivered.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Ms. White, We understand that this issue has been resolved. Please let us know if we can be of further assistance. Thank you Deacon Jones Auto Group.
Went there with wife to look at a suv. Spent half a day there into late evening She took vehicle home. Next morning, looked it over and discovered it had been wrecked. The ac condensor and radiator where bent up and lower half of bumper cracked.. We took it back and service guy said we don't fix body damage. For 37thou it was a issue. We went to sales manager and he said we will exchange it for another now 42 thou and we where there another half a day. Found out NC is a title washing state. Wrecks with clean titles on car lots. Can't recommend this dealer because they should have matched the price of first purchase and ate the rest. It would have been more right.
Went there with wife to look at a suv. Spent half a day there into late evening She took vehicle home. Next morning, looked it over and discovered it had been wrecked. The ac condensor and radiator where bent up and lower half of bumper cracked.. We took it back and service guy said we don't fix body damage. For 37thou it was a issue. We went to sales manager and he said we will exchange it for another now 42 thou and we where there another half a day. Found out NC is a title washing state. Wrecks with clean titles on car lots. Can't recommend this dealer because they should have matched the price of first purchase and ate the rest. It would have been more right.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We regret that you weren't satisfied with your experience. We hope you will give us a call at (919) 581-0345 so we can work towards a solution. Thank you and have a great day.
Everyone we met and worked with was absolutely Awesome! Never any pressure. They were all so helpful! Jermaine, our salesperson was Fantastic! Thanks to all!
Everyone we met and worked with was absolutely Awesome! Never any pressure. They were all so helpful! Jermaine, our salesperson was Fantastic! Thanks to all!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This was our first visit with Decon Jones Kia. We were very pleased. Adel was extremely transparent with us every step of the way. He kept us informed and was straight to the point which we appreciate. Hopefully this is the start of a long relationship. I am so in love with my new ride!
This was our first visit with Decon Jones Kia. We were very pleased. Adel was extremely transparent with us every step of the way. He kept us informed and was straight to the point which we appreciate. Hopefully this is the start of a long relationship. I am so in love with my new ride!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have had a terrible experience with these people. They tell you what you want to hear. I have gotten a run around for 4 months about cancelling my gap insurance for a car traded because of there neglect and bad sales. Been getting the run around for getting all the papers they require. Got everything done and now 1 week after getting straight. They have a new law. In a week mind you, they have to send it to a bank that the account has been closed and payed in full for 3 months. They are not a good company to deal with. Unless, your gullible and listen to garbage they feed you. Marty Lofland Virginia.
I have had a terrible experience with these people. They tell you what you want to hear. I have gotten a run around for 4 months about cancelling my gap insurance for a car traded because of there neglect and bad sales. Been getting the run around for getting all the papers they require. Got everything done and now 1 week after getting straight. They have a new law. In a week mind you, they have to send it to a bank that the account has been closed and payed in full for 3 months. They are not a good company to deal with. Unless, your gullible and listen to garbage they feed you. Marty Lofland Virginia.
- Customer service
- 2.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Bkloflandmsa, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding of your experience. Please reach out to us at (919) 581-0345 at your earliest convenience and we will do our best to resolve this with you.
They sold me a lemon with a warranty and failed 3x supposing to fix it.
They sold me a lemon with a warranty and failed 3x supposing to fix it.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair