Lithia Chrysler Dodge Jeep Ram of Great Falls

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4.7
(665 reviews)
Visit Lithia Chrysler Dodge Jeep Ram of Great Falls
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
New (888) 894-0527 (888) 894-0527
Used (888) 894-0841 (888) 894-0841
Service (888) 897-6182 (888) 897-6182

Inventory

See all 273 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2007.
Buying a new vehicle is a big decision which is why the staff at Lithia Chrysler Jeep Dodge of Great Falls takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler Dodge and Jeep. We provide the same care to our customers in our finance service and parts departments as well. For remaining questions call us and we'll gladly provide you with answers!

Service center

Phone number (888) 897-6182

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 5 employees View less employees

Reviews

4.7
(665 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep Ram of Great Falls from DealerRater.

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5.0

Great customer service!

Great customer service! Whenever I come in for a scheduled service or repair the team works diligently to ensure my Jeep is road ready. Thank you!

5.0

Great customer service!

Great customer service! Whenever I come in for a scheduled service or repair the team works diligently to ensure my Jeep is road ready. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback about our diligent customer service team and their work on your Jeep. Feel free to visit Lithia Chrysler Jeep Dodge of Great Falls for any future needs.

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4.0

Haven't been happy about the wait time to get an oil

Haven't been happy about the wait time to get an oil change. The lifetime oil change has progressed into aweek or more wait for an appointment. You can't get it changed if you are more than 200 miles less. In montana one trip is 500 miles putting it over. And if you have to wait week ten days that can be close to a 1000 over

4.0

Haven't been happy about the wait time to get an oil

Haven't been happy about the wait time to get an oil change. The lifetime oil change has progressed into aweek or more wait for an appointment. You can't get it changed if you are more than 200 miles less. In montana one trip is 500 miles putting it over. And if you have to wait week ten days that can be close to a 1000 over

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Best service department

Gaylene & Service Department- The Best They are like extended family and look out for the customers, amazing friendly services, I go no where else!!!! Thank you

5.0

Best service department

Gaylene & Service Department- The Best They are like extended family and look out for the customers, amazing friendly services, I go no where else!!!! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We appreciate your trust in our Service Department at Lithia Chrysler Jeep Dodge of Great Falls. Your continued patronage speaks volumes about the relationship we've built together. Thanks for sharing this positive review!

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5.0

Gaylene & Service Department- The Best

truck serviced here. Gaylene is the best in the business! She’s honest, fair, transparent and always goes above and beyond. She always makes sure all of my questions are answered and delivers on time, with no surprises. Highly recommend Gaylene and this service center.

5.0

Gaylene & Service Department- The Best

truck serviced here. Gaylene is the best in the business! She’s honest, fair, transparent and always goes above and beyond. She always makes sure all of my questions are answered and delivers on time, with no surprises. Highly recommend Gaylene and this service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your high approval of the service provided by Gaylene at our center. It's reassuring to know that her dedication and transparency met your expectations. Your recommendation is valued, thank you for choosing Lithia Chrysler Jeep Dodge of Great Falls' service department.

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4.0

I have always gotten prompt appointments even when I

I have always gotten prompt appointments even when I needed to reschedule. Jordan is very courteous and helpful at the service desk as are the others. Service work has been good.

4.0

I have always gotten prompt appointments even when I

I have always gotten prompt appointments even when I needed to reschedule. Jordan is very courteous and helpful at the service desk as are the others. Service work has been good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's pleasing to hear you've found our scheduling flexible at Lithia Chrysler Jeep Dodge of Great Falls. We appreciate your kind words about Jordan and our service desk team. Thankful for voicing out on the quality of our service work as well.

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3.0

Very difficult to finally get to talk to a salesperson,

Very difficult to finally get to talk to a salesperson, kept changing stuff up on the purchase. Had to spend roughly an entire day haggling until we finally got back close to tge original deal. One thing we learned on our first purchase here was get 100% in writing. No promises or hand shakes. Vehicle history was not as described one I did a history search. Should have done that prior to buying.

3.0

Very difficult to finally get to talk to a salesperson,

Very difficult to finally get to talk to a salesperson, kept changing stuff up on the purchase. Had to spend roughly an entire day haggling until we finally got back close to tge original deal. One thing we learned on our first purchase here was get 100% in writing. No promises or hand shakes. Vehicle history was not as described one I did a history search. Should have done that prior to buying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your feedback. When given the opportunity, I would appreciate speaking with you about the level of communication and customer care you received from our Sales Team regarding your visit to purchase. Will you please email me your preferred contact information? Best regards, Brian Belderrain General Manager Bbelderrain@lithia.com

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5.0

Jordan in the service department goes over and above.

Jordan in the service department goes over and above. He made sure everything was taken care of with our car. A++

5.0

Jordan in the service department goes over and above.

Jordan in the service department goes over and above. He made sure everything was taken care of with our car. A++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello. Thank you for the 5-star review. We are delighted to learn that our Service Department went above your needs and made sure everything was taken care of with your car. If you ever need future assistance, we are more than happy to help at Lithia Chrysler Jeep Dodge of Great Falls. Take care.

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5.0

Caleb at service helped us schedule a warranty issue.

Caleb at service helped us schedule a warranty issue. Did follow up with us to make sure it was done right!

5.0

Caleb at service helped us schedule a warranty issue.

Caleb at service helped us schedule a warranty issue. Did follow up with us to make sure it was done right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful five-star review! We are thrilled our Service Team was helpful to schedule an appointment for your warranty issue and communicated a follow up. Please reach out to Lithia Chrysler Jeep Dodge of Great Falls if we can be of any further assistance.

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5.0

Service appointment was easy to make and everyone was

Service appointment was easy to make and everyone was very nice and helpful. Will return.

5.0

Service appointment was easy to make and everyone was

Service appointment was easy to make and everyone was very nice and helpful. Will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great customer service very helpful and knowledgeable of

Great customer service very helpful and knowledgeable of all products will return for future serivces

5.0

Great customer service very helpful and knowledgeable of

Great customer service very helpful and knowledgeable of all products will return for future serivces

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for sharing this five-star review with us. It is gratifying to know that our helpful team was knowledgeable and provided you with great customer service. Please don't hesitate to reach out to us at Lithia Chrysler Jeep Dodge of Great Falls.

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