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Great Quick Recall Service
The Jeep maintenance guys did quick work for the software upload and made sure to check the vehicle for other issues. Will definitely continue to use Hayes for my Jeep services. Great job!
Bummed out about the multiple credit pulls.
We were looking for an older vehicle to finance so that we could save for the holiday's and buy something newer, later. After speaking with a rep, they invited us in. Once there, no vehicles were in the price range we were looking for. We both took at least 3 hard hits for all the while thinking there was an older car available. But, nope. And the payment amount we were approved for would be higher than a newer vehicle payment. In my situation, this was a bummer, especially while trying to build credit.
My salesman Joel Velsquas did a great job! Starting with the lot he pointed out the features of the Jeep then as we went on a test drive he was very knowledgeable and quick to point to different features to show just how sweet the Jeep was. When we got back to the dealership he continued to show me the other options and was point on in asking "Wouldnt you like to take this home today?" "We can make it happen." and they did just that. This is our 2nd Grand Cherokee and we could not be happier! Thank you Joel Velsquas for a great experience. We will definately use Hayes Chrysler Jeep in the future!
Services Performed as Promised
Took my 2019 Dodge Charger Daytona 392 for the 10k oil service. Was surprised at the cost (Not dealers fault, but current supply chain issues) for the oil change, $12 a quart for 0W40 synthetic, but it is what it is. Staff was courteous and timely and followed up with a phone call the next day to ensure all was well. Car was inspected, service was performed and car came back clean. They did try and upsell me the $89 cabin air filter service, which can be purchased just about anywhere for under $20, even the Mopar OEM brand. I chose to skip that service and installed myself. Overall, very competent service department.
service on my jeep
they always take good care of my auto and they dont pressure me into buying something I dont want.I would recommend them to anyone
Although the prices are high but, I have gotten great services from Hayes. Shaun was very helpful and I appreciate that he worked with me on my issues.
Always a pleasure!
Friendly, prompt, courteous. I drive nearly an hour to come here and it is always worth it! The facility is always spotless, especially the service department.
Sales department and service department are great
Great Customer service! The best I have ever experienced! The service department goes above and beyond to meet the needs of their customers! I would definitely recommend this dealership for purchasing a new or used vehicle and any service needs.
How an unexpected problem with my car was handled
I took my car in for an oil change and a recall item. The service went well and was done within a reasonable amount of time. When I picked my vehicle up, I noticed the radio and all it's controls were no longer functioning. I took it back into the shop and the service team at Hayes of Baldwin immediately took action to fix the problem. They were extremely accommodating and kept me informed as to the progress being made to fix the problem. Those guys were super-nice. I am completely satisfied with my experience.
Sales and Service dept for the Dodge side does an AWESOME job. Very friendly and truly care about thier customers. Have purchased multiple vehicles and get all my family vehicles serviced there. HIGHLY RECOMMEND!!!