Motorcars Limited

I purchased a $130,000 vehicle from this dealership earlier this year, trusting their reputation and the statements made during the buying process. Unfortunately, my experience since the purchase has been extremely disappointing, and I feel it’s important to share so others know what to expect. When I had the car inspected the same week I bought it, two separate, reputable shops — including a factory-authorized service center — told me the front brakes were nearly worn out (about 5% remaining). This was shocking because the dealership’s inspection report claimed the brakes were at 50% remaining, which they represented to me at the time of sale. I reached out to the dealership for clarification, expecting them to stand by what they said. Instead, I was told that their shop’s measurements were accurate and that I could drive all the way back from California to Washington for a discounted brake job. That suggestion alone was unreasonable — and it completely ignored the fact that two independent inspections confirmed the brakes were almost done. I even reminded them that the owner has been in business for over 30 years and claims to “stand behind his cars.” But in this case, there’s been no accountability or effort to make things right — not even a fair offer to share the cost of the repair. At this point, it’s clear that what was represented at the time of sale doesn’t match the actual condition of the car. I’ve filed documentation and am pursuing the matter formally, but I also want to make sure other buyers are aware. If you’re considering purchasing a vehicle from here, do your own independent inspection — do not rely solely on their report. My experience shows that even with an expensive, high-end car, accuracy and responsibility are not guaranteed. I’ve purchased many cars over the years, and I’ve never experienced this kind of response or lack of integrity after raising a legitimate concern. I hope management eventually realizes that honesty and customer trust are far more valuable than avoiding responsibility.

My wife and I bought a 2018 jaguar F-Pace. It was a beautiful car. My wife was very happy and excited to buy this car. As a car enthusiast I made sure to ask Jeff(president now) if there is a “bumper to bumper” style warranty I can get for this car due to how expensive maintenance is for Jaguar. Jeff immediately said yes, he also said his service department is certified to work on high end cars. WRONG! 7k miles into owning the vehicle the check engine light comes on. I call MCL and the service guy said sorry there is still a manufacture warranty left and you must take it to Jaguar. We did that twice. 20k miles into owning the vehicle it began to overheat and pour out coolant, I took it to MCL they had it for 3 weeks, I had to pay for a rental until they fixed it. 40k miles into owning the car it starts to overheat and leak coolant again and MCL had the car for 2 weeks and again I had to pay for a rental. MCL does not provide loaners. 55k miles into owning the car it starts to overheat and leak oil and coolant all over my driveway, And again MCL took the car for another 10 days. 60k miles into owning the car it started to overheat and leak coolant. This time I was seriously worried, I knew that all this overheating is causing major damage to the engine. I then emailed and called Jay who is the GM at MCL. I explained my worries and explained that we need to figure out what’s going on, something is obviously not right with this car. He then sent me a nasty email stating that this is a jaguar issue, he also stated that it was best “if we part ways” I was blown away!!. I asked him what should I do? I still supposedly have a “bumper to bumper” warranty? He said don’t worry the warranty is still good anywhere. So I had no choice but to take it to Jaguar in Bellevue. They had it a few days and ran some tests, it turns out not only is the car still over heating and leaking fluids, the motor is now bad. Even better the MCL ghosted me, the warranty company that has the warranty which I bought through MCL will not cover the repairs. Jaguar also wants ME to spend $5k just to tear down the engine to see how bad the motor is. Jaguar then sent me an invoice of $16900 just to fix the car and do a tear down of the motor. The Warranty company said they will not pay for any repairs that was caused by overheating. What?? So I have MCL who sold me this piece of garbage, sold me a garbage warranty and then ghosted me and is not taking responsibility for anything. Now I don’t have a car and ITS STILL UNDER WARRANTY! I spent thousands on warranty deductibles and rental cars and MCL could care a less. DO NOT BUY A CAR HERE. They sell expensive cars but can’t work on them. Even the warranty they sell has TONS of fine print so they can pick and choose what they want to cover. In case they try to remove this review I have ALL the receipts of all the times it’s been in their shop, all my communication with them. It’s all documented. Jay was the worst, they don’t care that we are a working family with kids. I have tried to talk to him but he doesn’t return emails or phone calls. Everything has been sent to the AGs office but we all know that is an uphill battle.

We had the most satisfying purchase experience ever in buying a truck from Motorcars Limited. The entire staff was extremely pleasant to work with. Gary was especially helpful. We recommend this dealership if you are looking for a super clean car. I think that they are pretty particular about the cars passing through this dealership. Every vehicle we saw was in pristine condition.

Really enjoyed Gary Funk his knowledge and demeanor was impressive . Very clean dealership and I will visit again

Very courteous, friendly service and staff, no pressure atmosphere. My wife and I highly recommend.

Very nice car, very clean, just too small for what I need. Dealership very clean, nice place to shop for cars.

I had been looking for a newer car for about a year. With their help I found the perfect car that ticked all of my boxes. The price, value and the customer service were excellent. The paperwork was a snap due to the diligence and preparedness of the sales team. Overall wonderful experience and would absolutely recommend this dealership to anyone still searching for that perfect fit.

From the beginning to the end of a long-distance purchase. Mitchell Brady was 4 stars, A1 in service and information, Effective communication was key in the development of this auto purchase. My vehicle of choice was a 2021 Jeep Wrangler Thes addition of a 4-year warranty was a bonus.

Out of state buyer so communication and photos were crucial to establish a degree of comfort sufficient to complete purchase. Mark Tebb was great throughout the process. Car arrived in the condition he represented with no disappointments.

I just purchased a 2022 Cayman S from Motorcars Limited. It was one of the best car buying experiences that I've ever had. Mark was a no-pressure salesman, Scott was great in their finance department (he gave me great advice on record keeping for the car), and Gary, the sales manager, was easy to talk to. The showroom is immaculate, and the selection of high-end vehicles is worth the trip (I traveled 80 miles to visit see the car). I will definitely buy another car from this company.