Texas Grand Auto World

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 21, 2018

    I contacted the salesman a day before driving 300 miles to see a used Tacoma that looked beautiful in the pictures. A price was agreed upon prior to the... trip. Upon arrival the truck was parked out front looking amazing (from far). The exterior was clean, armor all, and looking good. I opened the back door and the seats were dirty, stained, loooked like chocolate milk spilled just before I got there. I popped up the back seat to reveal dried out candy, cereal and a white stained grey carpet. Still not deterred I got in the front seat. No floor mats! Carpet was soiled under a wreak attempt to brush it clean. The cup holders had caked on syrup substance in all the crevices. Still thinking a good cleaning could salvage the buy, I continued on. I asked to look under the hood. The engine bay was covers in layers of dirt, mud, and filth. While overlooking the filthy compartment I noticed the oil cap was missing. The salesman found it trapped in the grill. Said “It was just serviced”. So I opened the compartment to the air filter. Cause if it was “ serviced “ it would have a clean filter. NOPE! Bugs, debris, and Brown with grime. Still wanting this 2016 Tacoma with 25k Miles. I wanted to drive it. Started it up, and received a warning!!! 3miles to empty!!! No gas!! There was no preparation for the sale. I felt disappointed and disrespected. Someone doesn’t drive 300 miles to kick the tires and waste time. I did not buy and do not recommend.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2017

    Thanks, its that simple, very happy with my purchase, they took care of my all the way, definitely coming back for my next vehicle here and sending all... my friends and family

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the opportunity and welcome to the Texas Grand Family

  • July 10, 2015

    Great service, Matthew was more than helpful and i believe that he went well past my expectations. Best experience I've ever had at a dealership

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2017

    Texas Grand is great they helped me get into a a car that I love the whole team is great they were very nice and made sure i was happy. The sales man went... above and beyond to make sure i was happy with everything. I highly recommend them to anyone who is looking to getting a car for a great price that they will love.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the opportunity and welcome to the Texas Grand Family!

  • 3.0 out of 5
    September 20, 2017

    Where do I start. A decent selection of cars. Some cars had issues. They would fix the issue if you were going to buy a car. Tried to sell me a car... I wasn't asking about. Lol. They advertise cars you'll never see in person.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Im sorry to hear bout your bad experience, we really work hard to have great vehicles at low prices and provide awesome customer service, If i can hel...p you now or in the future please let me know Eddie Orozco

  • 1.0 out of 5
    March 16, 2016

    Sent the dealer an email over a week ago ready to buy a car, and still no response. I have since looked at other locations.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2015

    I was very reluctant to spend money on a car at first but I definitely grew comfortable fast and decided that all dealerships are not out to get you. I... really liked the cleanliness of the vehicles and how they were at a very good price. They set me up with everything I need and took into consideration my finances. Great place

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2015

    Matt hooked me up and gave me a great deal with my first car, 2014 Nissan Maxima.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2015

    This guy REALLY helps soldiers. He's a veteran so he understands the financial struggles new soldiers face. Ask for Matthew Marshall if you go to this... dealer. You will leave happy and satisfied and money in your pocket.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2015

    They helped find what I can afford and still have play money, mathew is fast andto the point, wouldnt use any other company.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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